Top Tech Jobs & Startup Jobs in Mumbai

Supports process management and operational improvement services within a global business-process and technology services organization. The provided description does not specify detailed day-to-day responsibilities.

Provides white-glove support to global enterprise customers in ISP and data center environments. Handles high-priority incidents, escalations, major incident communications, service restoration coordination, case documentation, post-incident reports, root-cause analyses, and corrective actions. Collaborates with network, field engineering, customer support, and billing teams while monitoring SLA performance and service quality. Requires strong English communication, customer escalation expertise, ticketing and CRM experience, and availability for 24/7 rotational shifts.

The job description provides limited role-specific information. The Senior Analyst will likely support data-driven insights, process improvement, operational efficiency, and client service initiatives within eClerx’s technology, analytics, and process management services.

Respond to inbound customer chats, provide product and pricing information, address concerns, and identify opportunities to upsell and cross-sell. Document customer interactions in the CRM, maintain product knowledge, and meet individual and team sales targets while delivering professional customer service in a rotational-shift environment.

Monitor, troubleshoot, and optimize Adobe Workfront campaign workflows, including forms, approvals, routing, and Fusion automation. Translate business requests into workflow enhancements, maintain governance standards, and serve as the subject matter expert for workflow questions. Provide end-user training, documentation, onboarding support, and stakeholder communication. The role requires strong hands-on Workfront and Fusion experience, with campaign operations, MarTech, certifications, and enterprise integrations preferred.

Designs, builds, and deploys production-grade agentic AI and generative AI solutions. Responsibilities include multi-agent architecture, LLM integration, RAG pipelines, tool and enterprise-system integration, prompt engineering, evaluation, observability, and cost optimization. The role also mentors engineers, reviews designs and code, develops reusable accelerators, and supports technical pre-sales discussions and proofs of concept.

Support and coordinate business continuity, crisis management, and disaster recovery programs across delivery centers. Maintain ISO 22301 certification, facilitate business impact analyses, risk assessments, resiliency planning, recovery testing, crisis response, stakeholder coordination, training, and awareness activities. Assess recovery capabilities, identify mitigation actions, oversee IT disaster recovery preparedness, and provide real-time support during disruptions.

Monitor, troubleshoot, and optimize automated campaign workflows in Adobe Workfront and Workfront Fusion. Translate business needs into workflow enhancements, resolve issues with forms, approvals, and routing, and ensure governance compliance. Serve as the workflow subject matter expert by supporting end users, providing training and documentation, and onboarding teams to updated processes. The role requires strong Workfront and Fusion experience, business-process translation skills, and stakeholder communication.

Develop and maintain ASP.NET Core MVC web applications and REST APIs. Integrate third-party services, optimize performance, write maintainable C# code, and manage code through Git and reviews. Collaborate with business analysts, QA, and front-end developers. Deploy and maintain applications on IIS, Azure, or other hosting platforms while applying authentication, authorization, and software development best practices.

Coordinates employee and client travel, including hotel and guesthouse stays, ground transportation, flight bookings, boarding passes, visa documents, foreign exchange, insurance, and travel requests. Monitors travel vendors, inspects guesthouses, gathers traveler feedback, and administers travel service contracts. The role requires customer service, communication, ownership, flexibility, and functional knowledge of travel operations.