Monitor, troubleshoot, and optimize automated campaign workflows in Adobe Workfront and Workfront Fusion. Translate business needs into workflow enhancements, resolve issues with forms, approvals, and routing, and ensure governance compliance. Serve as the workflow subject matter expert by supporting end users, providing training and documentation, and onboarding teams to updated processes. The role requires strong Workfront and Fusion experience, business-process translation skills, and stakeholder communication.
Key Responsibilities
Performance Monitoring & Troubleshooting
- Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly.
- Identify issues across submissions, approvals, and workflow stages.
- Fix functional issues inside Workfront and support stability of existing flows.
Workflow Optimization & Evolution (Fusion)
- Enhance and evolve campaign workflows using Workfront Fusion.
- Translate business requests from campaign managers into workflow logic changes.
- Develop small-to-medium Fusion workflows to improve automation.
- Ensure all enhancements are compliant with governance and best practices.
End-User Support & Enablement
- Act as the primary SME for workflow-related questions from campaign managers and internal teams.
- Provide clarifications, training, and documentation to support adoption.
- Assist in onboarding teams to new or updated workflows.
Required Skills & Qualifications
- 4–8 years of experience with Adobe Workfront (workflow creation, forms, approvals).
- Hands-on experience with Workfront Fusion for workflow enhancement or automation tasks.
- Strong troubleshooting skills across Workfront processes.
- Ability to translate business processes into Workfront workflows.
- Strong communication skills and stakeholder engagement experience.
- Experience in campaign operations, marketing workflows, or MarTech is a plus.
Good to Have
- Workfront or Fusion certifications
- Experience integrating Workfront with AEM, CRM, or other marketing systems
- Understanding of governance, naming conventions, or workflow best practices
Key Must-Haves
- Strong hands-on experience with Adobe Workfront (forms, approvals, workflow configuration)
- Ability to monitor and troubleshoot campaign automation flows
- Working knowledge of Workfront Fusion to enhance and evolve existing workflows (not a heavy integration role)
- Good communication skills to support end users and clarify workflow behavior
Nice-to-Have
- Campaign operations or MarTech workflow experience
- Workfront certifications
- Experience in enterprise workflow environments
This is a hybrid functional + light Fusion development role, not a Workfront admin or full-stack developer position.
Kindly start sharing profiles aligned to the above requirements at the earliest.
eClerx LLC Mumbai, Maharashtra, IND Office
Express Towers, 4th Floor, Ramnath Goenka Marg, Nariman Point, Mumbai, Maharashtra, India, 400021
eClerx LLC Navi Mumbai, Maharashtra, IND Office
Building # 11, 2nd, 3rd, 4th, 5th & 6th Floor, K Raheja Mindspace, Plot #3 TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai, India, 400708
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