Jobs at eClerx LLC

Provide Tier 2/3 Network Operations support in a 24x7 NOC: troubleshoot Ethernet/IP circuits, configure and maintain routers/switches/NIDs, diagnose BGP/MPLS/VLAN/STP/LAG issues, perform RFC 2544 and OTDR fiber testing, escalate complex incidents, document RCAs, and coordinate with field, provisioning, and engineering teams while communicating with enterprise customers.

Leads .NET software development teams, defining architecture and technical solutions while managing project delivery, Agile execution, risks, resources, and stakeholder communication. Provides technical coaching, code reviews, mentoring, and issue resolution. Oversees scalable, secure, and reliable applications using .NET, APIs, microservices, cloud, DevOps, and SQL Server technologies. Ensures projects meet scope, schedule, quality, cost, governance, and customer satisfaction objectives.

Monitor and manage data center/telecom critical infrastructure (power, UPS, generators, HVAC/CRAC), ensure uptime through real-time alerts, troubleshooting, preventive maintenance, logging and reporting, vendor coordination, and compliance support. Lead/coordinate teams in a 24x7 operational environment.

Develop and test responsive emailers and landing pages across browsers, platforms, devices, and email clients. Apply email development best practices, optimize performance, conduct code reviews, document code, troubleshoot issues, and ensure cross-browser compatibility. Collaborate with clients and internal teams, communicate effectively, and work independently across multiple tools and technologies in a fast-paced environment.

Leads end-to-end global service desk delivery across client engagements, owning SLAs, KPIs, governance, customer relationships, escalations, staffing, and P&L performance. Manages large multi-shift teams, senior stakeholder communications, operational reviews, audits, and commercial activities. Drives continuous improvement through automation, self-service, knowledge management, AI chatbots, ITSM tools, and analytics. Requires extensive IT service desk leadership experience, ITIL expertise, executive client management, and strong commercial acumen.

Monitors telecom incident queues, validates and triages IP Ethernet customer tickets, performs L1/L2 troubleshooting across carrier Ethernet, MPLS, routing, switching, optical interfaces, and network equipment, and ensures timely customer acknowledgement. Coordinates field, OSP, transport, engineering, vendor, and provider engagement; initiates dispatches; maintains ticket quality and documentation; tracks queue and SLA metrics; supports handoffs, reporting, QA, and continuous improvement in a 24x7 environment.

Develop and support Xceptor-based automation and reconciliation solutions for investment banking operations. Configure reconciliation rules, data validations, exception management, and complex data workflows. Lead EUC remediation, support UAT and production deployments, resolve incidents, optimize large-volume processing, and ensure regulatory compliance, auditability, documentation, and operational resilience. Collaborate with business analysts, operations, and technology teams while integrating Xceptor with platforms such as Appian and GenAI.

Support capital markets trade lifecycle operations, including trade confirmation, pre-settlement, reconciliations, cash-flow settlements, syndicated loans, corporate actions, reference data, KYC, and regulatory reporting. Identify and escalate risks, report issues to clients, generate reports, and collaborate with stakeholders while learning equity, derivatives, fixed income, FX, commodities, and interest-rate products.

Develop and maintain scalable web applications with Python and Django, build REST APIs and backend services, optimize SQL database queries, and collaborate with frontend, QA, and product teams to deliver clean, reusable, efficient code.

Provide field activity support and operational governance for telecom work authorizations: handle technician/contractor calls, validate identities, verify and approve work orders per SOPs, log transactions in ACME or equivalent systems, maintain audit trails, and resolve standard operational queries while adhering to security and compliance standards.

Leads enterprise QA strategy and delivery across product development and implementation. Oversees manual and automated testing, API and database validation, CI/CD integration, quality gates, release and go-live readiness, defect governance, AI controls, reporting, and continuous improvement. Manages QA leads and test engineers while driving automation, risk-based testing, quality metrics, and cross-functional defect resolution.

Make outbound calls to customers with reported technical issues, diagnose problems, provide troubleshooting guidance, document interactions, escalate unresolved cases, and follow up on resolutions. The role requires strong communication, patience, problem-solving ability, technical aptitude, and familiarity with CRM and call center tools. Previous technical support or customer service experience is preferred.

Design, develop, and maintain Python-based backend applications and APIs; integrate databases and third-party services; test, debug, optimize performance and scalability; ensure security and documentation; collaborate with front-end, QA, and business teams.

Manage daily securities claims settlements, ensuring accurate and timely processing under internal controls. Monitor Euroclear, DTCC, and other settlement platforms; research failed trades, resolve trade breaks, and handle international trade matching and local market instructions. Maintain workflow documentation for compliance and communicate with external clients regarding settlement issues. Apply knowledge of OTC derivatives, trade lifecycles, investment banking, interest claims, and relevant industry guidelines.

Leads L3 surveillance, troubleshooting, restoration, and advanced technical support for optical transport networks. Analyzes alarms, performance metrics, logs, hardware and software faults across DWDM, OTN, SONET/SDH, and Carrier Ethernet platforms. Coordinates major incident restoration, vendor TAC escalations, upgrades, RMAs, RCA, and permanent corrective actions. Mentors L1/L2 engineers, develops operational documentation, validates maintenance procedures, and supports 24x7 telecom network operations.

Manages and supports cloud-hosted and locally hosted databases, primarily SQL Server. Responsibilities include database design, security, backup and recovery, environment setup, high availability, disaster recovery, performance tuning, troubleshooting, system analysis, documentation, and 24x7 support. The role creates linked servers, develops proofs of concept, handles priority ServiceNow tickets, maintains database integrity, and leads or mentors junior database administrators while coordinating with IT teams and stakeholders.

Provide real-time support to field technicians and customers for cable/telecom services. Troubleshoot Tier 1.5 technical issues, provision and audit equipment, update internal and client tools, manage and reschedule appointments, ensure SLAs and information security adherence, and communicate status and resolution to stakeholders.

This role involves leading Voice of Consumer programs, analyzing performance metrics, generating insights, and collaborating with teams to drive customer experience improvements.

The Process Manager is responsible for optimizing operations and enhancing efficiency through technology and data analytics in a global service environment.

Lead and manage global B2C social media ad campaigns across various platforms, optimizing for performance and conversions while navigating privacy challenges.