Jobs at eClerx LLC

Engage with customers through chats to understand their needs, provide information on products, upsell services, and document interactions. Meet sales targets while maintaining product knowledge.

Manage KYC operations for clients in an investment bank, ensuring process compliance, documentation, and improvements while collaborating with diverse teams.

The Analyst role involves providing real-time support to technicians, troubleshooting technical issues, ensuring customer satisfaction, and managing appointments.

The Senior Analyst will handle legal agreements, digitize data, capture attributes, remediate data issues, and prepare reports while interacting with clients and managing risks.

The role involves providing customer service through chat while focusing on sales and upselling products. Responsibilities include responding to inquiries, engaging with customers, documenting interactions, and achieving sales targets.

Manage KYC operations and multiple client POCs for investment banking, implement process improvements, and maintain documentation standards. Collaborate with teams to execute high-quality services and enhance controls.

As a Customer Care Executive, you will provide customer service, address inquiries, and upsell products while meeting sales targets.

Support regional marketing teams by interpreting centralized dashboards, answering ad-hoc performance questions, analyzing campaign and funnel metrics, generating actionable recommendations to improve targeting, messaging, channel allocation and ROI, collaborating with stakeholders, presenting insights, and improving reporting frameworks and metric consistency.

Lead end-to-end Voice of Consumer and CX analytics programs across digital and offline touchpoints. Perform NPS/CSAT/CES analysis, social listening and sentiment analysis, web/app analytics, dashboarding, data storytelling, stakeholder management, and process automation. Mentor analysts and drive closed-loop improvements to enhance customer experience.

Drive process excellence for the Financial Markets department by managing and optimizing processes, ensuring regulatory compliance, conducting reviews and audits, documenting procedures, analyzing performance metrics, training teams, and implementing continuous improvement initiatives.

Design, build, and deploy enterprise RPA solutions using WorkFusion ODF2 and UiPath. Analyze processes for automation, develop scalable components, perform code reviews and optimization, create design and deployment documentation, ensure governance and security compliance, support production, and mentor junior developers.

Develop and test responsive, W3C-compliant web pages and emailers across browsers, platforms, and devices. Use HTML5, CSS3, JavaScript, jQuery, and Bootstrap. Communicate with clients, analyze requests, and follow best practices for email and landing-page development. Work independently and in teams in a fast-paced environment.

The Senior Process Manager oversees internal communications, manages intranet operations, drives engagement through campaigns, and coordinates public relations and branding initiatives.

Design, implement and manage compensation, benefits, and rewards programs. Perform salary budgeting, benchmarking, increment and variable pay cycle management, policy updates, retention scheme operations, international mobility coordination, and benefits/wellness implementation. Ensure market competitiveness, pay equity, regulatory compliance, budget adherence, and program adoption across assigned geographies.

Manage dashboards and reports using BI tools, perform analyses in Excel, track KPIs, and partner with stakeholders to deliver insights.

As an Analyst for Inbound Chat, you will provide customer service and drive sales through conversations, upselling products, and documenting interactions in the CRM system.

The Senior Process Manager oversees multi-channel digital marketing projects, managing cross-functional teams, creating segmentation plans, and ensuring campaign metrics are reported accurately.

The Senior Analyst will design and manage visuals for various media, ensuring quality, adherence to specifications, and effective client communication. Requires expertise in Adobe Creative Suite and UX design tools.

eClerx seeks a Process Manager to enhance client success through innovative process management and data analytics solutions. Emphasis on optimizing operations and improving efficiency for various industries.

Design and implement Adobe Experience Platform (AEP) solutions: Adobe Launch, Web (alloy.js) and Mobile SDKs, XDM schema design, Edge/Datastream configuration, event forwarding, batch failure resolution, Adobe Target integration, and implementation QA. Provide Adobe Analytics understanding to support tracking and integrations with APIs and third-party systems.