Jobs at eClerx LLC

The Senior Analyst monitors power systems and HVAC, sets real-time alerts, performs diagnostics, logs data, reports incidents, troubleshoots issues, coordinates maintenance, and ensures compliance with industry standards.

Analyze data across multiple channels using Glassbox, Adobe, Excel, and SQL; perform reconciliation and funnel analysis; validate data and simplify complex datasets.

Monitor and maintain HVAC and power systems in data centers, ensuring compliance and optimal performance through troubleshooting and reporting.

Manage Tier 2/3 network support, troubleshoot Ethernet/IP circuits, configure network devices, and ensure high standards in customer communication and documentation.

The Associate Process Manager will design and optimize AI systems, build workflows, and solve engineering challenges using AI/ML tools and methodologies.

As an Analyst for Inbound Chat, you will provide customer service and drive sales through conversations, upselling products, and documenting interactions in the CRM system.

Manage and support customer circuit operations, troubleshoot network issues, and maintain network equipment. Ensure effective communication with customers while documenting incidents and resolutions.

The Associate Process Manager will develop and maintain front and back-end applications using .NET Core, manage databases, and support deployments in Azure DevOps.

Implement and manage Braze SDK integration for mobile apps, ensure accurate user data tracking, troubleshoot issues, optimize app performance, and collaborate with teams on integration efforts.

Responsible for managing and developing APIs as part of the process team, ensuring smooth integration and functionality.

The Event Management Coordinator oversees operational events, coordinates between teams for incident management, and ensures timely updates in ticketing systems. Key tasks include monitoring events, maintaining documentation, and facilitating communication to meet service-level agreements.

The Process Manager is responsible for managing data transformation projects, ensuring client KPIs are met, stakeholder management, performance management, and process improvement using established methodologies.

The Senior Process Manager will oversee credit card campaign execution, ensure compliance and quality control, validate data accuracy, and collaborate with cross-functional teams to deliver effective marketing campaigns.

The Associate Process Manager - HR Analytics focuses on HR data insights, reporting, and process improvements while collaborating with HR teams and stakeholders to enhance efficiency and accuracy.

Develop interactive eLearning modules using authoring tools, convert storyboards into modules, integrate multimedia, and perform QA testing.

The Senior Analyst/APM will design AI solutions, develop agents using LLMs, optimize performance with reinforcement learning, and collaborate with teams.

This role involves leading Voice of Consumer programs, analyzing performance metrics, generating insights, and collaborating with teams to drive customer experience improvements.

The Analyst will perform data enrichment, quality checks, basic profiling, and assist clients in enhancing product data quality. They will also provide technical consulting and communicate project status to clients.

The role involves managing HR processes, performance management, coaching, and compliance, while leading operational improvements and ensuring employee satisfaction in a business environment.

As an Inbound Chat Analyst, you will provide customer support via chat, address customer inquiries, and drive sales through upselling and cross-selling efforts.