Jobs at eClerx LLC

Owns end-to-end leadership and manager development programs, including capability diagnosis, curriculum and learning asset design, facilitation for senior audiences, stakeholder management, program logistics, reinforcement, and impact measurement. The role partners with business leaders and HR to build leadership capabilities aligned with business outcomes and presents learning insights and recommendations for continuous improvement.

Conduct ESG, SA8000, and ISO certification audits; ensure regulatory and company compliance; develop cost metrics and MIS reports; support budgeting, cash-flow monitoring, ROI and profitability analysis; prepare budget-versus-actual reports; present financial and audit insights; document findings, coordinate with auditors and stakeholders, and track corrective-action closure.

Design, optimize, and maintain RDBMS schemas and ETL pipelines to support mission-critical Power BI dashboards. Develop efficient SQL queries, stored procedures, and performance tuning. Collaborate with BI developers for data model integration, enforce data governance, and leverage Microsoft Fabric components to improve scalability and reporting reliability.

Lead design and implementation of AEP/RTCDP and AJO solutions: define XDM schemas and identity resolution, build audiences and journeys, configure channels, implement integrations and ETL pipelines, ensure data governance and quality, test and monitor campaigns, troubleshoot platform issues, provide technical leadership and mentor junior staff.

Manage end-to-end data pipelines from source systems into BigQuery and Power BI. Maintain weekly refreshes, troubleshoot loads and schema mismatches, enhance Power BI models and dashboards, translate business requirements into scalable ETL/BI solutions, and drive automation and process improvements.

Develop and maintain responsive front-end interfaces using HTML5, CSS3, JavaScript, jQuery, and Bootstrap. Integrate and manage content with Contentful and ensure cross-device compatibility.

Manage program operations for client engagements, coordinate cross-functional teams, create and maintain plans/timelines/budgets, monitor progress and risks, ensure quality and standards, communicate with stakeholders, and support proposal and business development activities.

The role involves managing HR processes, performance management, coaching, and compliance, while leading operational improvements and ensuring employee satisfaction in a business environment.

Analyze Seismic platform usage, aggregate and validate data, ensure data integrity, and deliver actionable insights and dashboards using Tableau, Power BI, or Alteryx to support business decisions and KPIs.

Lead product vision, roadmap, and end-to-end lifecycle for enterprise applications. Collaborate with engineering, business, and customers, prioritize backlogs, manage releases, drive adoption of SAP and LexisNexis solutions, define KPIs, and support pre-sales and stakeholder communications.

Handle inbound US customer calls to provide product information, resolve issues, and aggressively upsell. Document interactions in CRM, meet sales targets, and work rotational shifts while maintaining product knowledge and professional service.

Manage risk and controls in banking, focusing on control design, issues management, governance, and executive reporting using Excel and BI tools.

Partner with program leaders and operations to manage HR processes end-to-end: performance management, employee relations, onboarding, attrition analysis, PIP governance, pulse checks, investigations, and HR reporting to improve engagement and drive process improvements.

Lead and execute SEO strategy for Credit Cards, owning content, keyword and technical SEO initiatives. Build scorecards, reports, and dashboards; run audits; collaborate with Product, Technology, Legal and vendors; analyze competitive search landscape; and drive organic growth and conversion optimization.

As a Customer Care Executive, you will provide outstanding service, upsell products, and document customer interactions. Responsibilities include call handling, objection resolution, and meeting sales targets.

As an Inbound Chat Analyst, you will provide customer support via chat, address customer inquiries, and drive sales through upselling and cross-selling efforts.

Manage and administer Microsoft Exchange Servers and related technologies, ensure high availability of email infrastructure, and provide support for Office 365 services, while also automating Exchange administration tasks using PowerShell.

The Associate Process Manager role involves optimizing operations, improving efficiency, and delivering innovative solutions in process management and data analytics.

The Associate Program Manager will support project coordination and management activities, ensuring efficient operations and client success while gaining hands-on experience in the field.

Conduct assessments in sales, marketing, and supply chain; analyze data to identify trends and solutions; collaborate globally to drive revenue and innovate solutions.