Jobs at eClerx LLC

Manage end-to-end digital marketing campaigns: create master project plans, gather and document campaign requirements, coordinate cross-functional teams, oversee creative development, define segmentation, track metrics, and ensure timely campaign delivery across email, onsite, and other channels.

Lead service-assurance quality and operational governance for telecom NOC environments. Audit technical tickets, enforce compliance (SLA, escalation, RCA, public updates), run closed-loop feedback with operations, produce dashboards and reports (daily/weekly/monthly), manage queue hygiene and aged-ticket audits, represent quality in client reviews, and drive process improvements using Excel or BI tooling.

eClerx seeks a Process Manager to enhance client success through innovative process management and data analytics solutions. Emphasis on optimizing operations and improving efficiency for various industries.

Design and implement Adobe Experience Platform (AEP) solutions: Adobe Launch, Web (alloy.js) and Mobile SDKs, XDM schema design, Edge/Datastream configuration, event forwarding, batch failure resolution, Adobe Target integration, and implementation QA. Provide Adobe Analytics understanding to support tracking and integrations with APIs and third-party systems.

Handle inbound US customer chats, respond professionally to inquiries, provide accurate product and pricing information, resolve concerns, and proactively upsell and cross-sell to increase revenue while managing objections with empathy.

Lead design, implement, monitor, and optimize Workfront workflows and Fusion automations for campaign operations. Troubleshoot issues, evolve workflows, provide SME support, training, and documentation while ensuring governance and best practices.

The Senior Analyst will manage service desk operations, handle incidents, coordinate teams for issue resolution, and maintain client response protocols.

The Senior Analyst (Email Developer) will develop responsive emailers and landing pages, ensuring compatibility across browsers and platforms, while collaborating with clients and maintaining communication about project status.

Responsible for managing and developing APIs as part of the process team, ensuring smooth integration and functionality.

Create visually compelling, usable interfaces for web and mobile. Produce wireframes, prototypes, and high-fidelity mockups. Collaborate with UX, product, and engineering teams; ensure brand consistency. Present designs to stakeholders and mentor junior designers while supporting front-end implementation.

The Senior Process Manager will oversee credit card campaign execution, ensure compliance and quality control, validate data accuracy, and collaborate with cross-functional teams to deliver effective marketing campaigns.

No specific responsibilities provided. Likely supports client retainer engagements—managing ongoing client relationships, ensuring service delivery, and coordinating between clients and internal teams.

Perform product data enrichment, standardization, normalization, categorization, and quality checks; basic data profiling and reporting; communicate with clients via email and provide technical consulting to improve product data quality.

Support the data science team by collecting, cleaning, and analyzing data; perform EDA; develop and test ML models; write SQL; use Python and libraries for preprocessing and feature engineering; build dashboards; document findings; automate reporting; and collaborate cross-functionally while learning best practices.

Support setup, configuration, and maintenance of the LeanIX platform. Document applications, technologies, and capabilities, create reports and dashboards, track application health and technical debt, ensure data quality, participate in integrations (Allation, Jira, CMDB), and produce process documentation and training to support architecture governance and modernization.

Senior-level software developer responsible for designing, developing, and deploying .NET-based REST APIs and backend systems. Work includes SQL Server database design, SSIS/ETL, performance tuning, debugging, and IIS deployment. Collaborate with teams using Git and implement secure API authentication.

This role involves leading Voice of Consumer programs, analyzing performance metrics, generating insights, and collaborating with teams to drive customer experience improvements.

The Process Manager is responsible for optimizing operations and enhancing efficiency through technology and data analytics in a global service environment.

Lead analytics efforts by analyzing large datasets, building dashboards and KPIs, writing optimized SQL, using Python for analysis and modeling, partnering with stakeholders, maintaining data pipelines, and delivering actionable insights to improve business performance.

Lead execution of organic growth across Credit Cards by developing SEO strategies across content, keywords, and technical SEO. Own SEO KPIs, perform keyword research, optimize site content and technical implementation, build dashboards, coordinate with product, legal, vendors, and analytics, and provide SEO thought leadership to drive acquisition and conversion improvements.