Jobs at eClerx LLC

Analyze data across multiple channels using Glassbox, Adobe, Excel, and SQL; perform reconciliation and funnel analysis; validate data and simplify complex datasets.

Monitor and maintain HVAC and power systems in data centers, ensuring compliance and optimal performance through troubleshooting and reporting.

The Senior Analyst monitors power systems and HVAC, sets real-time alerts, performs diagnostics, logs data, reports incidents, troubleshoots issues, coordinates maintenance, and ensures compliance with industry standards.

The Associate Process Manager is responsible for providing Tier 2/3 network support, troubleshooting IP/Ethernet circuits, configuring network devices, and ensuring effective communication with enterprise customers. They will work in a NOC environment, maintaining documentation, and coordinating with field engineers and vendors.

The Associate Process Manager will design and optimize AI systems, build workflows, and solve engineering challenges using AI/ML tools and methodologies.

The Associate Program Manager will manage back office operations, lead a team of over 70 people, handle client escalations, and oversee quality initiatives while ensuring business continuity and process improvements in Investment Banking Operations.

The Program Manager will lead the CX Anomalies Program, focusing on issue resolution in e-commerce, cross-functional leadership, and data-driven insights for customer experience improvement.

As an Analyst for Inbound Chat, you will provide customer service and drive sales through conversations, upselling products, and documenting interactions in the CRM system.

Manage and support customer circuit operations, troubleshoot network issues, and maintain network equipment. Ensure effective communication with customers while documenting incidents and resolutions.

The Associate Process Manager will develop and maintain front and back-end applications using .NET Core, manage databases, and support deployments in Azure DevOps.

The Senior Process Manager oversees multi-channel digital marketing projects, managing cross-functional teams, creating segmentation plans, and ensuring campaign metrics are reported accurately.

Manage dashboards and reports using BI tools, perform analyses in Excel, track KPIs, and partner with stakeholders to deliver insights.

The Senior Analyst will design and manage visuals for various media, ensuring quality, adherence to specifications, and effective client communication. Requires expertise in Adobe Creative Suite and UX design tools.

eClerx seeks a Process Manager to enhance client success through innovative process management and data analytics solutions. Emphasis on optimizing operations and improving efficiency for various industries.

Implement and manage Braze SDK integration for mobile apps, ensure accurate user data tracking, troubleshoot issues, optimize app performance, and collaborate with teams on integration efforts.

Responsible for managing and developing APIs as part of the process team, ensuring smooth integration and functionality.

Assist in QA testing for web analytics, validate tracking implementations, troubleshoot issues, and support developers in resolving tracking problems.

The Senior Analyst will manage service desk operations, handle escalations, lead incident responses, and maintain customer satisfaction in ISP environments.

The Associate Process Manager will debug scripts, analyze data from APIs, set up alerts for metrics, and build reports in Tableau.

The Senior Process Manager will oversee credit card campaign execution, ensure compliance and quality control, validate data accuracy, and collaborate with cross-functional teams to deliver effective marketing campaigns.