Jobs at eClerx LLC

Manage and optimize multi-touch Marketo engagement programs, oversee lead scoring and Marketo-SFDC data sync, implement A/B tests, build performance dashboards, and provide analytics-driven insights to improve MQLs and campaign ROI.

Operate within a 24x7 Command Centre to monitor and analyze IT systems and business-critical applications, perform incident triage and major-incident management, escalate appropriately, expand APM/UX monitoring (Dynatrace, Splunk, GlassBox), produce reports and dashboards, maintain SOPs/KBs, and collaborate across teams to improve MTTD/MTTI/MTTR and overall system reliability.

Assist in QA testing for web analytics, validate tracking implementations, troubleshoot issues, and support developers in resolving tracking problems.

Plan and execute SEO strategies to boost organic traffic and rankings. Perform keyword research, technical audits, on-page/off-page optimization, monitor performance with analytics tools, resolve technical SEO issues, and collaborate with content, development, and marketing teams to implement recommendations and report results.

Manage and optimize marketing automation using Adobe Marketo Engage: build Smart Lists, Program Tokens, and Engagement Streams; tweak email and landing page templates with HTML/CSS; analyze marketing attribution and translate data into actionable insights. Marketo certification is a plus.

Lead digital analytics programs: architect data and ETL solutions, implement Adobe Experience Cloud and tag management, optimize KPIs, build Tableau/Power BI dashboards, mentor teams, and drive analytics best practices across cross-functional stakeholders.

The Senior Process Manager will oversee credit card campaign execution, ensure compliance and quality control, validate data accuracy, and collaborate with cross-functional teams to deliver effective marketing campaigns.

Manage and resolve escalated customer incidents for an ISP, lead major outage responses, coordinate cross-functional teams, perform RCA, maintain playbooks and SLAs, and drive process improvements to enhance service reliability and customer satisfaction.

The Process Manager is responsible for optimizing operations and enhancing efficiency through technology and data analytics in a global service environment.

This role involves leading Voice of Consumer programs, analyzing performance metrics, generating insights, and collaborating with teams to drive customer experience improvements.

The Senior Analyst will manage service desk operations, handle incidents, coordinate teams for issue resolution, and maintain client response protocols.

The Analyst will perform data enrichment, quality checks, basic profiling, and assist clients in enhancing product data quality. They will also provide technical consulting and communicate project status to clients.

The role involves configuring campaign offers for financial services, ensuring accuracy and compliance, supporting marketing efforts, and conducting QA on offers.

The Associate Process Manager will oversee operations, governance, and quality control of the Adobe DAM platform, ensuring asset organization and compliance.

The Senior Analyst position involves interpreting business requirements, communicating with clients, and executing deliverables in a fast-paced environment. Required to work independently and in teams.

The Senior Analyst (Email Developer) will develop responsive emailers and landing pages, ensuring compatibility across browsers and platforms, while collaborating with clients and maintaining communication about project status.

This role involves developing and optimizing web pages ensuring responsive and W3C compliant designs. Requires experience in front-end development and effective client communication.

The candidate will analyze content performance across various streaming platforms, enabling data-driven decisions and optimizing content. Responsibilities include supporting analytics, ensuring data quality, and delivering insights for internal stakeholders.

The Associate Process Manager will debug scripts, analyze data from APIs, set up alerts for metrics, and build reports in Tableau.

The Network Support Engineer is responsible for Tier 2/3 support for network issues, troubleshooting ISP circuits, equipment support, and customer communication in a telecom NOC.