Jobs at eClerx LLC

Manage the end-to-end new-hire onboarding process, deliver training, coordinate with HR and cross-functional stakeholders, support new joiners, maintain compliance documentation, track completion in Excel and HR systems, and improve onboarding processes through feedback and reporting.

Handles client queries and resolves issues through email within defined SLAs. Supports daily financial market operations, prepares volume and analytics reports, coordinates across teams and time zones, maintains process accuracy, and contributes to quality reviews, controls, process improvements, and operational efficiency. The role requires developing expertise in exchange-traded derivatives and financial markets while delivering strong client service.

Manages day-to-day loyalty offer operations, including gathering requirements, configuring offers, coordinating with merchant, IT, e-commerce, and web teams, monitoring execution, troubleshooting issues, and preparing performance reports. Supports marketing budget operations through forecast consolidation, accrual and factor-rate reporting, P&L support, and budget changes. Maintains accurate tracking, communicates risks and status updates, and ensures loyalty offer delivery remains timely and disruption-free.

Provides technical leadership and support for network management systems, routers, switches, connectivity links, and monitoring tools. Diagnoses and resolves network outages, maintains configurations and backups, deploys software upgrades, manages tickets, coordinates field service and parts, executes approved maintenance procedures, and supports root-cause analysis, process improvement, and automation.

Handle inbound calls from U.S. customers, provide product and service information, resolve questions, identify purchasing needs, and drive sales through upselling. Responsibilities include addressing objections, documenting interactions in a CRM, meeting individual and team sales targets, maintaining product knowledge, and delivering professional customer service during rotational shifts.

Design end-to-end web experiences, including user flows, wireframes, layouts, interactions, and prototypes. Apply UX, UI, accessibility, responsive design, and design-system principles while collaborating with product, engineering, brand, and other stakeholders. Use Figma, product data, usability feedback, and testing insights to improve designs. Prepare engineering handoffs, participate in reviews, and deliver quality work within Agile sprint timelines.

Make outbound calls to customers with reported technical issues, diagnose problems, provide troubleshooting guidance, document interactions, escalate unresolved cases, and follow up to confirm resolution and customer satisfaction. The role requires strong communication, patience, problem-solving ability, technical aptitude, and accurate use of customer databases and support tools.

Analyze business and customer datasets, identify trends and performance drivers, and develop dashboards and reports using Power BI or Tableau. Translate requirements into KPIs and analytical solutions, perform ad-hoc and root-cause analysis, validate data quality, and communicate actionable insights. Collaborate with business, technology, and data teams while documenting analytical methodologies and reporting logic.

Leads Financial Crime Compliance transformation initiatives across Client Lifecycle Management. Responsibilities include process improvement, business requirements, project delivery, governance, stakeholder management, change management, UAT, automation, AI adoption, executive reporting, and mentoring junior professionals. The role requires strong knowledge of KYC, AML, CDD, EDD, sanctions, and PEP screening, plus experience managing complex initiatives in financial services.

The description provides company and team context but does not specify concrete responsibilities for the Associate Process Manager role. eClerx delivers process management, technology, data analytics, automation, and operational improvement services for clients across multiple industries.

Conduct end-to-end UX research for e-commerce customer journeys, from early discovery through delivery. Partner with product, design, engineering, and stakeholders to identify research priorities, analyze user and analytics data, synthesize insights, facilitate ideation workshops, and provide recommendations that improve customer experiences and business outcomes.

Designs and redesigns graphics, web assets, logos, illustrations, advertisements, mock-ups, infographics, and brochures for print and digital media. Plans design frameworks, applies visual and UX principles, ensures client guideline compliance, and manages delivery against service-level and quality standards. Collaborates with stakeholders, interfaces with clients, identifies improvement opportunities, and supports timely, high-quality deliverables.

The posting provides company and team information but does not specify the Senior Analyst role’s responsibilities, qualifications, technologies, compensation, travel, or work arrangement.

Entry-level analyst responsible for applying knowledge of eCommerce and data management while using Microsoft Office. Strong communication skills are required, with 0 to 1 year of experience expected.

Lead and mentor developers responsible for an enterprise order management system. Architect scalable Python and Django solutions, database schemas, workflow modules, user management, role-based access controls, reporting dashboards, Excel exports, and monitoring capabilities. Establish coding standards, conduct reviews, configure master data and utilities, and oversee error tracking to ensure reliability. The role also explores agentic AI applications for automating complex order workflows and intelligent decision-making.

Conduct ESG, SA8000, and ISO certification audits; ensure regulatory and company compliance; develop cost metrics and MIS reports; support budgeting, cash-flow monitoring, ROI and profitability analysis; prepare budget-versus-actual reports; present financial and audit insights; document findings, coordinate with auditors and stakeholders, and track corrective-action closure.

Designs and implements scalable Databricks Lakehouse solutions, batch and streaming pipelines, data models, and governance frameworks. Develops reusable processing patterns including CDC, incremental processing, deduplication, SCD, and schema evolution. Manages Databricks workflows and production pipelines, supports data platform modernization, and applies engineering best practices such as testing, CI/CD, monitoring, and documentation. Collaborates with architects, analysts, BI teams, data scientists, and stakeholders while mentoring engineers and supporting AI/ML workloads.

Analyze business and customer data to identify trends, drivers, and opportunities. Build Power BI or Tableau dashboards, define KPIs, perform ad-hoc and root-cause analysis, validate data quality, and communicate actionable insights. Collaborate with business, technology, and data teams while documenting analytical methodologies, reporting logic, and KPI definitions.

Develop and execute change management enablement plans, including stakeholder analysis, impact assessments, communications, training, and user adoption. Align change activities with IT project timelines, track milestones and dependencies, assess readiness, and mitigate go-live risks. Define adoption metrics to measure solution ROI, address adoption challenges, and continuously improve internal change management processes.

Leads enterprise marketing analytics engagements for CMO organizations, translating business priorities into measurement frameworks, attribution models, analytical roadmaps, and actionable growth insights. Oversees delivery governance, solution design, executive stakeholder management, and a distributed team spanning data engineering, modeling, BI, and automation. Partners with senior clients, manages escalations and steering committees, develops talent, and guides cloud, visualization, AI-enabled automation, and commercial analytics initiatives.