Teams at eClerx LLC

Manage end-to-end digital marketing campaigns: create master project plans, gather and document campaign requirements, coordinate cross-functional teams, oversee creative development, define segmentation, track metrics, and ensure timely campaign delivery across email, onsite, and other channels.

Lead service-assurance quality and operational governance for telecom NOC environments. Audit technical tickets, enforce compliance (SLA, escalation, RCA, public updates), run closed-loop feedback with operations, produce dashboards and reports (daily/weekly/monthly), manage queue hygiene and aged-ticket audits, represent quality in client reviews, and drive process improvements using Excel or BI tooling.

eClerx seeks a Process Manager to enhance client success through innovative process management and data analytics solutions. Emphasis on optimizing operations and improving efficiency for various industries.