Top Technical Support Jobs in Mumbai

The Lead Technical Support Engineer acts as the primary technical advisor for customers, troubleshooting complex software issues, leading root cause analyses, and collaborating across teams to ensure customer success and improve service delivery.

As a Technical Support Engineer, you'll troubleshoot and manage software application issues on Linux systems, support CSP clients, and document technical solutions.

Provide first‑line IT infrastructure support (hardware, software, network). Diagnose and resolve user issues via phone/email/chat, use incident management, perform level‑1 remote desktop support, escalate complex issues, maintain infrastructure and routine updates, and participate in training.

The Senior Sales Executive will manage territory sales in Mumbai, offering product recommendations, technical support, and appointing new channel partners. Responsibilities include maximizing sales, conducting promotional activities, and monitoring competitor activities.

Lead and supervise a client support team, resolve complex technical issues, communicate with clients, enhance workflows, and train team members.

The Technical Support Engineer will provide support for customers in the APAC & EMEA regions, including troubleshooting, managing support cases, and publishing technical documentation while working with the Engineering team.

The role involves customer-facing technical support, focusing on the upgrade of OS/NMS/EMS/OSS and NE-Embedded software, requiring hands-on experience in VMware and Linux systems.

The Engineer will install, configure, troubleshoot, and support client systems in Broadcast IT setups, ensuring technical support for live TV broadcasts.

The Technical Support Engineer 2 supports Twilio's Programmable Messaging product, assisting customers with technical issues and debugging code. Responsibilities include enhancing workflows, collaborating with teams, and conveying technical information effectively.

The Technical Support Engineer 2 will support Twilio's platform, resolving customer issues and collaborating with the Product and Engineering teams, requiring strong technical skills and communication abilities.

The Technical Support Engineer troubleshoots and resolves complex advanced product issues, collaborates with teams, ensures SLA compliance, and mentors junior staff.

Provide technical support on Avid products, manage support cases, ensure compliance with SLAs, and collaborate with teams for customer issue resolution.

The Technical Support Engineer 3 supports customers using Twilio's platform, resolving complex issues and providing exceptional service across multiple channels, while identifying upsell opportunities and documenting interactions thoroughly.

The Technical Support Analyst I provides operational support, troubleshooting technical issues, conducts testing, and ensures customer satisfaction, while maintaining system compliance and collaborating with higher-level teams.

The Technical Support Analyst II provides Level 2 support, resolves technical issues, performs operational tasks, and conducts various types of testing on CSG products while maintaining customer satisfaction.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot and resolve customer issues, update support tools, perform health checks, coordinate escalations, assist reporting on KPIs, and support on-call/shift schedules with occasional onsite travel.

The Technical Support Engineer will assist customers with issues related to YugabyteDB, troubleshoot technical problems, and collaborate with other teams to meet customer needs.

The Technical Support Specialist will resolve technical issues for LRN's applications, assist clients with defects, manage ticket resolution, and collaborate with cross-functional teams.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot errors, liaise with customers and R&D, perform application health checks, manage tickets and KPIs, deliver installations, support on-call shifts, and work with monitoring, CI/CD and automation tools.

Lead a team in technical incident resolution, customer support, product analysis, and operational management while ensuring high customer satisfaction.

The Technical Support Engineer will manage technical delivery, resolve complex network issues, oversee escalations, and contribute to continuous learning and innovation in telecom technologies.

The Technical Support Engineer leads the technical delivery for customer service, resolves complex network issues, manages escalations, and ensures SLAs are met, while continually learning and applying new technologies.

Provide advanced technical support for Microsoft 365 and Azure services, manage escalated customer incidents, lead troubleshooting efforts, and implement ITIL best practices. Responsible for documentation and maintaining client environments.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.

The Technical Support Engineer will assist global customers with product installation, troubleshooting, and support in network security, while maintaining the knowledge base.