Top Technical Support Jobs in Mumbai

Lead design, engineering and technical due diligence for greenfield and M&A solar projects. Conduct feasibility studies, PV system modeling and optimization, AC/DC design, cable sizing, earthing and SLDs. Oversee QA/QC, factory inspections, commissioning, O&M support, BESS integration, prepare technical documentation, manage multiple projects, and develop engineering teams.

Provides advanced technical support and troubleshooting for customers throughout the product lifecycle. Resolves complex issues, delivers training and consulting, maintains KCS knowledge content, identifies sales opportunities, mentors support engineers, and communicates product feedback and defects to engineering and product teams. Requires a technical bachelor’s degree, customer-facing technical experience, strong analytical and communication skills, office and customer-site work, and up to 20% regional travel.

Provides advanced technical support to customers, troubleshooting product and system issues, delivering training and consulting, creating knowledge content, mentoring support engineers, identifying sales opportunities, and communicating product feedback and defects to engineering and product teams. Requires customer-facing technical experience, strong analytical and communication skills, and travel up to 20% in Asia Pacific.

Provides frontline technical support for a SaaS and web technology platform through email, web forms, Slack, and other channels. Troubleshoots account, billing, DNS, SSL, deployment, configuration, and form issues; interprets logs and errors; documents resolutions; escalates complex problems; and maintains support guides. The role also uses AI-assisted tools, identifies recurring issues, improves self-service resources, and collaborates across global support teams.

Own complex technical escalations across VPS, dedicated, and advanced hosting environments. Troubleshoot Linux systems, networking, DNS, performance, Node.js, Next.js, and containerized applications. Partner with Product and Engineering on agentic hosting platforms, mentor T3 support teams, identify systemic issues, improve products, and create documentation and troubleshooting playbooks for emerging technologies.

Prepare and update detailed electrical drawings for EHV AIS/GIS substations up to 400 kV/765 kV, including layouts, SLDs, protection and control schematics, cable routing, earthing, and lightning protection drawings. Interpret engineering inputs, equipment layouts, specifications, and markups; incorporate revisions and field changes; produce as-built documentation; prepare preliminary designs and BoMs for bids; and coordinate with engineering, construction, consultants, EPCs, vendors, and site teams.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provide technical support to French- and English-speaking B2B SaaS customers through email, chat, and phone. Troubleshoot web application issues, analyze logs, manage support tickets within SLAs, and track software defects in Jira. Collaborate with Development, QA, Product, Sales, and Customer Success teams to resolve issues, support onboarding, and communicate product feedback.

Provides first-level technical support through phone, email, and chat. Diagnoses software, hardware, networking, server, hosting, and service issues; manages tickets; guides customers through setup and configuration; coordinates escalations; documents solutions; monitors open requests; and supports onboarding and knowledge-base creation.

Provide post-sales technical support for the Network Services Platform (NSP): troubleshoot and replicate issues, debug complex installations, coordinate with R&D and product teams, ensure SLA compliance, lead RCAs, mentor junior staff, and support product activities.

Provide advanced post-sales technical support for Nokia's Network Services Platform (NSP). Troubleshoot complex EMS/NMS issues across software, networks, Linux, and virtualized environments; debug installations, coordinate with R&D and customers, ensure SLA compliance, lead RCAs, mentor junior staff, and create knowledge articles.

Provide L2/L3 support for LRN's proprietary applications to Spanish-speaking enterprise customers: handle campaign setup, reporting, user data, system emails, train administrators, manage tickets, escalate issues, document solutions, and maintain quality and customer communication.

Provides technical support for Akamai Guardicore Segmentation and Zero Trust cybersecurity products. Investigates and resolves complex B2B customer issues, owns problem resolution, collaborates with internal teams, analyzes recurring technical problems, and proposes preventive solutions. Requires knowledge of Linux, networking, virtualization, cloud technologies, and basic scripting.

Provide technical support for Twilio Email infrastructure, troubleshoot complex email and network issues, collaborate with customers and engineering via Slack and JIRA, contribute to knowledge bases, and work shift-based schedules supporting EMEA customers.

Provide second-level technical support for partner integrations, troubleshoot and analyze issues, perform integration protocol testing, monitor systems using tools like Elastic/Dynatrace/Grafana, work with XML/JSON and REST APIs, and deliver excellent customer service across shift schedules.

The Solution Architect provides pre-sales technical support, manages complex projects, and influences policies and practices while fostering customer relations.

The Engineer will install, configure, troubleshoot, and support client systems in Broadcast IT setups, ensuring technical support for live TV broadcasts.

Provide customer-facing DevOps and platform engineering support: debug OpenTelemetry instrumentation, optimize ClickHouse, troubleshoot Kubernetes, design observability solutions, build tooling and automation, engage the open-source community, and establish scalable customer engineering processes.

Provide 1st/2nd line technical support for Performio customers via Zendesk, triage and resolve issues within SLAs, maintain the knowledge base, assist with configuration, testing, and implementations, and recommend solutions and best practices.

Provide L2/L3 application support for enterprise customers (Japanese-speaking), manage tickets and stakeholder communications, perform minor system configuration and reporting, document solutions, and maintain quality and process improvements.

As a Technical Support Engineer, you'll troubleshoot and manage software application issues on Linux systems, support CSP clients, and document technical solutions.

Provide advanced technical support for Redis Enterprise software: troubleshoot and reproduce complex issues, perform root cause analysis, analyze performance (including network and cloud environments), collaborate with engineering and CloudOps, manage escalations, document solutions, and assist with deployments, upgrades, testing, and customer training.

Provide second-level integration support for partners during night shifts: monitor systems, analyze and troubleshoot integration issues, perform protocol testing, and deliver excellent customer service.

The Technical Support Engineer will assist customers with issues related to YugabyteDB, troubleshoot technical problems, and collaborate with other teams to meet customer needs.

Provide L1 support for LRN's proprietary SaaS: handle customer tickets, assist program administrators, manage expectations and SLAs, perform content via in-house tools, train customers, document solutions, and escalate issues as needed.