Top Technical Support Jobs in Mumbai

Provide first-line support and configuration for Victaulic VDC and BIM tools, maintain and optimize VDC data systems, liaise between IT and VDC, update user materials, support presentations and customer demos, and manage software configurations and adoption plans.

The Solution Architect provides pre-sales technical support, manages complex projects, and influences policies and practices while fostering customer relations.

The Technical Support Engineer will provide support for customers in the APAC & EMEA regions, including troubleshooting, managing support cases, and publishing technical documentation while working with the Engineering team.

The Engineer will install, configure, troubleshoot, and support client systems in Broadcast IT setups, ensuring technical support for live TV broadcasts.

Provide L2/L3 application support for enterprise customers (Japanese-speaking), manage tickets and stakeholder communications, perform minor system configuration and reporting, document solutions, and maintain quality and process improvements.

As a Technical Support Engineer, you'll troubleshoot and manage software application issues on Linux systems, support CSP clients, and document technical solutions.

As a Technical Support Engineer 2, you'll support Twilio customers, resolve complex issues, and communicate technical details effectively, enhancing user experience.

Provide technical support for Twilio Console users, troubleshoot telecom and QoS issues, collaborate with Engineering/Product, document trends, file JIRAs, and contribute to knowledge bases while occasionally working irregular shifts.

Provide second-level integration support for partners during night shifts: monitor systems, analyze and troubleshoot integration issues, perform protocol testing, and deliver excellent customer service.

The Technical Support Engineer will assist customers with issues related to YugabyteDB, troubleshoot technical problems, and collaborate with other teams to meet customer needs.

Provide 24x7 technical support for network services (firewalls, DNS, secure connectivity), troubleshoot production incidents, manage incident/problem/change processes, deploy and administer firewall and SASE solutions, conduct security assessments, mentor junior staff, and coordinate with OEMs and cross-functional teams for complex issue resolution.

Provide L1 support for LRN's proprietary SaaS: handle customer tickets, assist program administrators, manage expectations and SLAs, perform content via in-house tools, train customers, document solutions, and escalate issues as needed.

Provide technical customer support across chat, email, Slack, and video; troubleshoot integrations, APIs, and cloud infrastructure; identify trends, improve documentation, and manage critical outages with engineering teams.

The Technical Support Engineer provides global customer support for product installation and troubleshooting, maintains the knowledge base, and collaborates with support teams and R&D.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.

Provide front-line technical support by diagnosing customer issues, reproducing bugs, reading MERN codebase, analyzing logs and AWS metrics, collaborating with engineering to fix and verify issues, and proactively monitoring system health.

Lead a remote India-based Technical Support team for Twilio's Voice Segment Platform: manage performance, coaching, escalations, incident RCA, process improvements, hiring and workforce planning, and cross-functional collaboration to improve customer satisfaction and operational KPIs.

Operate and troubleshoot enterprise network security services (firewalls, DNS, WAN/LAN, SD‑WAN) in a 24x7 environment. Own incident resolution, coordinate with NOC and cross‑functional teams, perform root cause analysis, implement changes, engage OEMs/providers, and develop monitoring, reports, and mitigation proposals.

Provide L1/L2/L3 technical and operational support for Salesforce in financial services: debug production issues, manage APIs, run application support and security, collaborate with DevOps, and handle vendor onboarding and escalations.

Serve as first contact for Loomi Platform L1 support: own end-to-end tickets, diagnose technical issues, maintain ticket hygiene and SLAs, create KB articles, participate in 24x7 on-call rotation, and escalate or hand over with clear context while communicating empathetically to customers.

Provide technical support for Twilio's platform and APIs, troubleshoot server- and client-side code, network and telephony issues (SIP/VoIP), collaborate with Product and Engineering, file JIRAs, and surface customer feedback to improve processes and products. Role requires shift work and occasional travel.

Provide first-line technical support for a Next.js/React/Node.js/Supabase stack: reproduce and debug customer issues, implement TypeScript fixes, collaborate with product/QA/engineering, assist with patch releases, and maintain documentation and runbooks while communicating solutions to customers.

Triage, investigate, and resolve customer technical support tickets for ServiceChannel products (APIs, EasyPay, FSM, Data Direct). Communicate with customers, perform root cause analysis, escalate defects to Engineering/Product, maintain documentation and SLAs, and identify trends to reduce recurring incidents.

Lead design, engineering and technical due diligence for greenfield and M&A solar projects. Conduct feasibility studies, PV system modeling and optimization, AC/DC design, cable sizing, earthing and SLDs. Oversee QA/QC, factory inspections, commissioning, O&M support, BESS integration, prepare technical documentation, manage multiple projects, and develop engineering teams.

The role involves providing first-line support for IT infrastructure, diagnosing incidents, and ensuring service continuity for clients in multiple technology domains.