Top Technical Support Jobs in Mumbai

The Workplace Technology Engineer provides deskside OS support and troubleshooting for end users, collaborating with global teams to ensure service delivery and manage technology-related issues.

As a Technical Support Engineer, you'll troubleshoot and manage software application issues on Linux systems, support CSP clients, and document technical solutions.

Provide L1 support for LRN's proprietary SaaS: handle customer tickets, assist program administrators, manage expectations and SLAs, perform content via in-house tools, train customers, document solutions, and escalate issues as needed.

The Technical Support Manager will oversee support operations and manage customer relationships for assigned accounts, ensuring effective triage of client issues while driving product adoption and monitoring account health.

Provide front-line technical support by diagnosing customer issues, reproducing bugs, reading MERN codebase, analyzing logs and AWS metrics, collaborating with engineering to fix and verify issues, and proactively monitoring system health.

Provide L1/L2/L3 technical and operational support for Salesforce in financial services: debug production issues, manage APIs, run application support and security, collaborate with DevOps, and handle vendor onboarding and escalations.

Serve as first contact for Loomi Platform L1 support: own end-to-end tickets, diagnose technical issues, maintain ticket hygiene and SLAs, create KB articles, participate in 24x7 on-call rotation, and escalate or hand over with clear context while communicating empathetically to customers.

The Technical Support Engineer resolves service issues, supports network operations, and improves customer experience in a 24/7 environment.

Provide product support and QA for SaaS products: investigate and reproduce customer issues, validate fixes, test releases, document and improve help content, build automations, and use AI-assisted tools and debugging workflows to escalate and resolve technical problems.

Provide Level 2 technical support for customers, troubleshoot issues, manage service activation processes, and ensure customer satisfaction. Requires knowledge in billing, telecommunication, and CSG products.

Provide Level 2 production support for CSG Single View/Encompass billing systems: troubleshoot and resolve live production issues, perform health checks, analyze performance, liaise with customers and Level 3/4 R&D, follow SLAs/OLAs, and work 24x7 shifts including on-call, nights, weekends, and holidays.

Provide on-site technical support for Denali solutions: install, configure, troubleshoot hardware and software, conduct assessments, train client staff, document work, and collaborate with engineering to customize and improve systems while maintaining strong client communication and customer satisfaction.

Roles include Customer Success Specialist and Technical Support Engineer, focusing on retention, renewals, and technical issue resolution in SaaS.

The Technical Support Engineer rectifies customer issues, manages JIRA and Kissflow tickets, tests new features, and provides training.

Provide second-level technical support for partner integrations, troubleshoot and analyze issues, perform integration protocol testing, monitor systems using tools like Elastic/Dynatrace/Grafana, work with XML/JSON and REST APIs, and deliver excellent customer service across shift schedules.

The Technical Support Engineer will provide support for customers in the APAC & EMEA regions, including troubleshooting, managing support cases, and publishing technical documentation while working with the Engineering team.

The Technical Support Engineer will provide technical support for Wowza Media Systems products, ensuring SLAs are met, mentoring junior staff, and contributing to the knowledge base.

The Solution Architect provides pre-sales technical support, manages complex projects, and influences policies and practices while fostering customer relations.

The Engineer will install, configure, troubleshoot, and support client systems in Broadcast IT setups, ensuring technical support for live TV broadcasts.

As a Technical Support Engineer, you will troubleshoot complex software issues, collaborate with engineering, and advocate for customers to resolve issues efficiently while managing communication among various teams.

The Technical Support Engineer troubleshoots and resolves complex advanced product issues, collaborates with teams, ensures SLA compliance, and mentors junior staff.

As a Technical Support Engineer, you will troubleshoot complex products, collaborate with R&D, maintain SLA compliance, and mentor junior staff while managing multi-vendor networks.

As a Technical Support Engineer 2, you'll support Twilio customers, resolve complex issues, and communicate technical details effectively, enhancing user experience.

The Technical Support Analyst I provides operational support, troubleshooting technical issues, conducts testing, and ensures customer satisfaction, while maintaining system compliance and collaborating with higher-level teams.

The Technical Support Analyst II provides Level 2 support, resolves technical issues, performs operational tasks, and conducts various types of testing on CSG products while maintaining customer satisfaction.