Top Technical Support Jobs in Mumbai

The Technical Support Manager leads post-installation customer experience, providing advanced technical support, training service engineers, and improving customer satisfaction and retention.

The Senior Manager - Incident Management leads the end-to-end management of critical IT incidents, ensuring timely resolution and SLA compliance while coordinating technical teams and driving continuous improvement initiatives.

As a Technical Support Engineer at Snyk, you will assist customers through various communication channels and resolve technical issues related to the AI-native Developer Security Platform while collaborating with the engineering team.

Provide first‑line IT infrastructure support (hardware, software, network). Diagnose and resolve user issues via phone/email/chat, use incident management, perform level‑1 remote desktop support, escalate complex issues, maintain infrastructure and routine updates, and participate in training.

Provide technical support for Twilio's Programmable Messaging product, assisting customers with troubleshooting, coding guidance, and ensuring a friendly support experience.

As a Technical Support Consultant, you will provide world-class customer support, triaging requests in Zendesk, collaborating with teams, and assisting with configuration changes and testing.

As a Technical Support Specialist, you'll provide application support, resolving inefficiencies and bottlenecks while maintaining billing SLAs.

Lead and supervise a client support team, resolve complex technical issues, communicate with clients, enhance workflows, and train team members.

Roles include Customer Success Specialist and Technical Support Engineer, focusing on retention, renewals, and technical issue resolution in SaaS.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot errors, liaise with customers and R&D, perform application health checks, manage tickets and KPIs, deliver installations, support on-call shifts, and work with monitoring, CI/CD and automation tools.

The Technical Support Engineer will handle 1st and 2nd level support for clients in APAC & EMEA, providing proactive customer service, technical guidance, and troubleshooting on networks and security issues.

Support Twilio customers by resolving issues with email infrastructure, APIs, and communication protocols. Collaborate with teams to improve customer experience and provide feedback to product teams.

The Engineer will install, configure, troubleshoot, and support client systems in Broadcast IT setups, ensuring technical support for live TV broadcasts.

The Technical Support Engineer troubleshoots and resolves complex advanced product issues, collaborates with teams, ensures SLA compliance, and mentors junior staff.

Lead a team in technical incident resolution, customer support, product analysis, and operational management while ensuring high customer satisfaction.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot and resolve customer issues, update support tools, perform health checks, coordinate escalations, assist reporting on KPIs, and support on-call/shift schedules with occasional onsite travel.

Support and maintain an MIS application (MS-SQL database with web frontend), perform production DB administration, deliver MI reports and data provisioning, implement application changes for regulatory needs, manage access remediation, and coordinate with stakeholders, ITAO, audit, and security SMEs.

The role involves providing remote and on-site technical support for Medtronic's surgical video ecosystem, ensuring customer satisfaction through effective communication and troubleshooting. Responsibilities include issue resolution, maintaining video management systems, and supporting the implementation team during pre-sales and post-go-live phases.

The Sr. Technical Support Engineer provides expert support for AspenTech's SSE solutions, delivers training, optimizes workflows, and contributes to pre-sales consultations and product improvements.

The Technical Support Engineer leads the technical delivery for customer service, resolves complex network issues, manages escalations, and ensures SLAs are met, while continually learning and applying new technologies.

The Technical Support Engineer - NSP troubleshoots networking issues, collaborates with teams, resolves complex technical situations, and mentors junior staff while ensuring compliance with SLAs.

The Technical Support Engineer will manage technical delivery, resolve complex network issues, oversee escalations, and contribute to continuous learning and innovation in telecom technologies.

As a Technical Support Engineer, you will troubleshoot complex products, collaborate with R&D, maintain SLA compliance, and mentor junior staff while managing multi-vendor networks.

As a Technical Support Specialist, you'll ensure WLAN reliability and performance, resolving complex network issues and collaborating with teams for operational support.

As a Technical Support Engineer, responsibilities include troubleshooting complex network issues, collaborating with R&D, ensuring SLA compliance, and mentoring junior staff.