Top Technical Support Jobs in Mumbai

Provides technical support for desktop, network connectivity, and enterprise application issues. Receives and troubleshoots user requests, identifies root causes through queries and testing, documents fixes, maintains the knowledge base, recommends and implements solutions, escalates unresolved problems, supports knowledge transfer, and identifies service improvements. Requires IT service management and technical certifications plus experience with Windows, Microsoft 365, Azure Identity, and SharePoint.

Provide advanced technical support for enterprise customers using Chainguard Images. Investigate and resolve complex issues involving Linux, Docker, Kubernetes, CI/CD, GitHub, Helm, Terraform, and cloud platforms. Manage customer communications and SLAs, document issues, create knowledge-base content, escalate bugs and feature requests, collaborate cross-functionally, and participate in an after-hours on-call rotation.

Own and resolve complex Slurm support cases for production AI and HPC clusters. Diagnose scheduler, Linux, networking, storage, authentication, database, container, and GPU infrastructure issues; advise customers on configuration, upgrades, reliability, and incident recovery; collaborate with engineering on defects; and develop technical documentation, diagnostic tools, and training.

Leads a global D365 CE/FNO technical support function, managing 10+ support engineers across rotational shifts. Owns SLA performance, escalations, production outages, root-cause analysis, support metrics, runbooks, and knowledge management. Oversees short-term bug-fix and enhancement initiatives, runs Scrum ceremonies, and supports team development. Requires strong D365 sales, O2C/P2P, SQL, troubleshooting, monitoring, and ITSM expertise, along with extensive IT and people-management experience.

Own and resolve complex, escalated customer technical issues involving .NET, ASP.NET, Web APIs, networking, IIS, Azure, and web applications. Troubleshoot using debugging tools, source code, and network traces; coordinate across teams, communicate with customers, report product defects, and develop solutions or automation. Share knowledge through coaching and mentoring while supporting global customers across flexible shifts.

Provides technical support to merchants and partners for POS terminals, payment gateways, e-commerce systems, mobile payments, and P2PE security solutions. Troubleshoots software, networking, hardware, and integration issues; manages customer tickets through phone, chat, and Salesforce; escalates and resolves inquiries; deploys customer solutions through vendor portals; collaborates with Sales; and participates in flexible on-call support.

Owns, investigates, and resolves customer technical issues using troubleshooting tools and cross-team collaboration. The role includes sharing technical knowledge, developing support proficiency through training, identifying product defects, and escalating issues to improve Microsoft products and processes. Candidates need technical support or IT experience, strong English communication skills, and the ability to pass Microsoft Cloud Background Check screening.

Provides technical support for Twilio’s Programmable Messaging API to wholesale providers. Resolves complex customer issues, troubleshoots message deliverability, manages carrier escalations, communicates through phone, email, and chat, updates documentation, files reproducible bug reports, and collaborates with Product and Engineering. The role requires strong technical troubleshooting, customer communication, web and telecommunications knowledge, programming familiarity, and flexibility for weekend, swing, and night shifts.

Provides advanced technical support for complex Azure, .NET, ASP.NET, Web API, REST, networking, and connectivity issues. Owns escalated customer cases through resolution, performs debugging and network-trace analysis, develops solutions, coordinates with engineering teams, communicates with corporate customers, reports product issues, and shares knowledge. Requires customer-focused troubleshooting, strong communication, collaboration, shift flexibility, and Microsoft Cloud Background Check screening.

Provide advanced post-sales technical support for Nokia's Network Services Platform (NSP). Troubleshoot complex EMS/NMS issues across software, networks, Linux, and virtualized environments; debug installations, coordinate with R&D and customers, ensure SLA compliance, lead RCAs, mentor junior staff, and create knowledge articles.

Provide post-sales technical support for the Network Services Platform (NSP): troubleshoot and replicate issues, debug complex installations, coordinate with R&D and product teams, ensure SLA compliance, lead RCAs, mentor junior staff, and support product activities.

Owns, investigates, troubleshoots, and resolves customers’ technical issues. Collaborates across teams, uses troubleshooting tools and practices, participates in peer communities, develops technical expertise through training, and identifies and escalates product defects to support product improvements.

Leads engineering, technical due diligence, design, optimization, commissioning support, and operational troubleshooting for utility-scale solar projects. Oversees PV array and electrical system design, M&A technical reviews, compliance, quality inspections, performance testing, BESS hybrid evaluations, budgeting, technical standards, and engineering team development. Requires extensive multi-megawatt solar experience, leadership, project management, and knowledge of electrical design and grid integration.

Provide senior-level technical and production support for a large Ruby on Rails application. Troubleshoot application, database, hosting, API, payment, and integration issues across Ruby on Rails, PostgreSQL, Heroku, Stripe, and AWS S3. Perform root cause analysis, incident resolution, debugging, SQL queries, scripts, configuration changes, and code fixes. Collaborate with Engineering, Product, QA, and Customer Support while maintaining documentation, runbooks, and RCA reports. Night-shift availability is required.

Provides frontline technical support for IonQ quantum computing customers, troubleshooting platform issues and job failures, assisting with onboarding, communicating during incidents, maintaining documentation, monitoring usage, and escalating complex cases. The role requires technical customer support experience, basic Python, familiarity with SaaS platforms, REST APIs, and helpdesk systems, plus strong communication and troubleshooting skills. Exposure to quantum frameworks, notebooks, SQL, and ticketing tools is preferred.

Provide technical support for VoIP, dialer, telecom, network, and server infrastructure. Configure PBX systems, IP phones, and telecom services; troubleshoot SIP, connectivity, firewall, VPN, and dialer issues; manage porting and support tickets; monitor systems, backups, and antivirus; coordinate remote installations; maintain documentation; and escalate unresolved issues while supporting customer satisfaction.

Provides remote Level 2 technical support for security technologies, including firewalls, IPS, IDS, and proxies. Diagnoses and resolves incidents, investigates root causes, performs maintenance, monitors SLA performance, maintains configuration records, coordinates with clients and vendors, documents resolutions, and escalates unresolved issues. Requires networking security expertise, troubleshooting ability, customer service skills, and professional certifications in technologies such as Cisco, Juniper, Check Point, Palo Alto, Fortinet, or related platforms.

Provides remote L2 technical support for security technologies, diagnosing and resolving incidents, maintaining service levels, coordinating repairs, documenting resolutions, and investigating root causes. The role monitors service delivery, maintains configuration items, applies preventative measures, collaborates with clients, vendors, and internal teams, and supports firewall, IPS, IDS, proxy, and related networking technologies.

Leads Redwood’s APAC technical support organization from Hyderabad, overseeing 24x7 operations, customer escalations, service performance, workforce planning, talent development, and regional growth. Partners with Engineering, Product, Sales, Customer Success, People, and Finance to improve product quality, incident response, support workflows, and AI-assisted automation. Owns executive customer communications, major incidents, succession planning, and follow-the-sun support delivery across enterprise SaaS and on-premises products.

Provides technical sales support for reservoir and production engineering solutions across India, Bangladesh, and Sri Lanka. Develops business, builds client relationships, identifies technical opportunities, supports bids and proposals, delivers presentations and demonstrations, responds to customer technical questions, contributes to product development, and achieves revenue targets. Requires petroleum engineering or geoscience expertise, upstream oil and gas experience, and technical sales experience.

Provide 24/7 first-level technical support to automotive dealers through phone and ticket channels. Diagnose vehicle, hardware, configuration, licensing, and product issues; document solutions in SOPs; escalate complex cases; track tickets through closure; and prepare management reports and KPI updates. Analyze job cards for cost and warranty decisions, guide dealers on new products, and identify process improvements.

Designs and delivers temporary HVAC and temperature-control solutions for industrial, commercial, and event clients. Responsibilities include thermal load calculations, system and equipment selection, engineering schematics, bill of materials development, regulatory compliance, project execution, installation oversight, commissioning, troubleshooting, contractor supervision, logistics coordination, sales proposal support, cost estimation, and technical client presentations.

Provides end-to-end support for banking applications, Azure and on-premises environments, integration platforms, and reporting systems. Manages Azure resources, CI/CD pipelines, releases, monitoring, incident response, troubleshooting, maintenance, patching, upgrades, and root-cause remediation across development, test, production, and disaster recovery environments. The role also improves automation, documentation, security, compliance, and DevOps practices while collaborating with development, business change, IT, and external vendors.

Provides Tier 1 technical support to government customers through phone, chat, web, and email. Responsibilities include managing Salesforce Service Cloud cases, troubleshooting technologies and data issues, triaging incidents, researching defects, documenting resolutions, delivering software guidance and training, maintaining knowledge resources, and using AI tools. The role requires strong technical aptitude, communication, organization, prioritization, teamwork, and willingness to work scheduled and rotating after-hours shifts.

Provides senior technical support for GxP laboratory, production, OT, DCS, and IT infrastructure at the Patalganga site. Responsibilities include maintaining application and infrastructure servers, supporting Chromeleon, EBR, PAS-X, SAP PPM, vCenter, Hyper-V, and Fortinet environments, managing network and firewall configurations, executing workstation and server qualification, maintaining cGMP documentation and SOP compliance, resolving user and vendor issues, and training engineers.