Top Technical Support Jobs in Mumbai

As a Technical Support Engineer at Snyk, you will assist customers through various communication channels and resolve technical issues related to the AI-native Developer Security Platform while collaborating with the engineering team.

The Technical Support Engineer provides technical support for customer deployments, assists with upgrades, conducts technical check-ins, and shares knowledge within the team to enhance customer experience and documentation.

The Senior Manager - Incident Management leads the end-to-end management of critical IT incidents, ensuring timely resolution and SLA compliance while coordinating technical teams and driving continuous improvement initiatives.

As a Search Engineer in Technical Support, you will resolve technical issues for clients, document solutions, and collaborate with internal teams to enhance product functionality and customer satisfaction.

As a Technical Support Engineer III, you will manage complex technical incidents, oversee automation efforts, and guide junior engineers, ensuring high system availability and performing detailed root cause analysis.

As a Tier 2 Technical Support Engineer, you'll resolve complex customer issues, collaborate with engineering, and enhance platform reliability. Responsibilities include diagnosing escalated tickets, identifying root causes, and ensuring customer satisfaction.

The Technical Support Engineer Tier II resolves software issues, assists customers and partners, and collaborates with the support team. Responsibilities include troubleshooting, ticket updates, and creating knowledge base articles.

The role involves providing L2 and L3 support for production environments, troubleshooting ETL pipelines, maintaining server health, and collaborating with DevOps teams. Requires strong SQL, Linux, and cloud skills.

Provide first‑line IT infrastructure support (hardware, software, network). Diagnose and resolve user issues via phone/email/chat, use incident management, perform level‑1 remote desktop support, escalate complex issues, maintain infrastructure and routine updates, and participate in training.

Provide technical support for Twilio's Programmable Messaging product, assisting customers with troubleshooting, coding guidance, and ensuring a friendly support experience.

As a Technical Support Consultant, you will provide world-class customer support, triaging requests in Zendesk, collaborating with teams, and assisting with configuration changes and testing.

Lead a team in technical incident resolution, customer support, product analysis, and operational management while ensuring high customer satisfaction.

Provide Level 2 support for CSG's SingleView billing product, managing customer issues, resolving technical problems, and liaising with development while ensuring compliance with SLAs.

Roles include Customer Success Specialist and Technical Support Engineer, focusing on retention, renewals, and technical issue resolution in SaaS.

Lead and supervise a client support team, resolve complex technical issues, communicate with clients, enhance workflows, and train team members.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot errors, liaise with customers and R&D, perform application health checks, manage tickets and KPIs, deliver installations, support on-call shifts, and work with monitoring, CI/CD and automation tools.

The Customer Support Engineer is responsible for diagnosing and resolving technical issues, advocating for customers, and collaborating with internal teams to ensure high-quality support and customer satisfaction.

The Technical Support Engineer will handle 1st and 2nd level support for clients in APAC & EMEA, providing proactive customer service, technical guidance, and troubleshooting on networks and security issues.

The Engineer will install, configure, troubleshoot, and support client systems in Broadcast IT setups, ensuring technical support for live TV broadcasts.

The Technical Support Specialist will provide technical support to customers through phone, chat, and case communications, troubleshooting issues and assisting with platform configurations.

As a Technical Customer Support Engineer, you will resolve technical issues, conduct product testing, support the sales team, and manage customer projects while ensuring excellent customer service and documentation.

Support and maintain an MIS application (MS-SQL database with web frontend), perform production DB administration, deliver MI reports and data provisioning, implement application changes for regulatory needs, manage access remediation, and coordinate with stakeholders, ITAO, audit, and security SMEs.

The role involves providing remote and on-site technical support for Medtronic's surgical video ecosystem, ensuring customer satisfaction through effective communication and troubleshooting. Responsibilities include issue resolution, maintaining video management systems, and supporting the implementation team during pre-sales and post-go-live phases.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot and resolve customer issues, update support tools, perform health checks, coordinate escalations, assist reporting on KPIs, and support on-call/shift schedules with occasional onsite travel.

The Sr. Technical Support Engineer provides expert support for AspenTech's SSE solutions, delivers training, optimizes workflows, and contributes to pre-sales consultations and product improvements.