Top Technical Support Jobs in Mumbai

The Technical Support Specialist will manage and optimize bespoke integrations and reports, troubleshoot issues, and enhance customer experiences by collaborating with clients and cross-functional teams. Responsibilities include debugging, resolving support tickets, and maintaining documentation for integrations and APIs. A strong focus on effective communication and troubleshooting skills is essential.

The Technical Support Specialist II is responsible for managing Windows platform troubleshooting and overseeing patch management activities. They will respond to partners using various channels to provide technical assistance and ownership of escalated issues, with a focus on Windows Server patching, Active Directory, and related troubleshooting skills.

As a Disaster Recovery Technical Support at Kyndryl, you will design and implement software solutions to enhance disaster recovery plans and procedures. You will assess risks, conduct business impact analyses, define recovery objectives, organize drills, and monitor systems for potential issues, playing a crucial role in ensuring the reliability of the company's IT infrastructure.

The Technical Support Engineer will take ownership of customer technical issues, collaborating with developers and cross-functional teams to resolve problems efficiently. Responsibilities include enhancing product quality, managing service levels, documenting solutions, and training new team members. This role aims to ensure exceptional customer satisfaction and scalable support processes.

As a Jr. Technical Support Engineer, you will provide engineering support for ResMed products, managing customer queries and troubleshooting device failures. Key responsibilities include ensuring quality responses, conducting product maintenance, and testing, along with collaborating with internal teams to improve customer service outcomes.

As a Technical Support Engineer L2, you will manage customer support functions, troubleshoot technical issues, and collaborate with backend teams to resolve customer concerns. Your role includes documenting queries, reviewing open tickets, and ensuring KPIs for customer experience are met while working flexible hours in a customer-facing environment.

As a Technical Support Associate, you will provide assistance to customers using LRN's proprietary applications, manage call tickets, update tracking systems, prioritize requests, and ensure quality levels are maintained. You'll also conduct training sessions for users and prepare product documentation.

The Manager of Technical Support Engineers will lead a team to resolve complex technical issues, maintain high customer satisfaction, and promote a self-learning culture. Responsibilities include managing day-to-day tasks, guiding technical expertise, facilitating communication among teams, and advocating for customers to enhance their use of Redis Enterprise Software.