Top Operations Manager Jobs in Mumbai

Drive operational efficiency for partner account management by identifying workflow bottlenecks, implementing automations (including GenAI), managing technical projects, establishing SOPs and metrics, and leading change across cross-functional teams to scale partner content launches and account operations.

Manage end-to-end digital marketing campaigns and executions including builds, audience segmentation, testing, deployment, and optimization. Administer marketing automation stack, support integrations, track KPIs with channel managers, and improve lead lifecycle processes, nurturing, data hygiene, and workflow automation. Maintain documentation, templates, and share campaign best practices across stakeholders.

Lead regional post-sanction credit operations including credit documentation, security/charge creation, collateral management, compliance, exception tracking, sanction register maintenance, disbursement approvals, audit closure, MIS management, and stakeholder liaison to ensure timely disbursements and regulatory adherence.

Manage day-to-day sales and purchase operations, vendor management, payments, TDS/GST tracking, ledger reconciliation, MIS and monthly CA filings, insurance and bank guarantee handling, and maintain physical and online records using accounting systems.

Manage sales and purchase operations including order processing, vendor management, payments, tax tracking (TDS/GST), ledger reconciliation, MIS/reporting and monthly CA filings. Maintain digital and hardcopy records, handle bank guarantees/EMDs, insurance for assets/vehicles/marine, and use Zoho Inventory and accounting systems to support sales and purchase workflows.

Manage and optimize bunker fuel supply for a global fleet of 700+ vessels: ensure correct fuel grades and stock levels, coordinate stakeholders (trading, operations, deployment), run bunker-saving initiatives, support automation and optimization projects, maintain a 24x7 operations desk, and promote safety and continuous improvement.

The Operations Manager at TaskUs oversees outsourced digital services, ensuring efficient delivery for fast-growing tech companies. Responsibilities include promoting a People First culture, enhancing employee well-being, and adapting to new technologies.

Manage daily QSR shift operations, supervise and train staff, ensure service quality, hygiene, and brand standards, handle scheduling and staffing, and maintain customer experience and operational targets across assigned outlets.

Lead customer onboarding, support, and valuer management for a property-decisioning SaaS platform in India. Build relationships with lenders and valuers, drive product adoption, define KPIs, report on SLAs and satisfaction, train users, support marketing and BD, and use analytics to improve processes and outcomes.

Own end-to-end quarterly revenue reconciliation for Degree partners, validate partner reports against internal data, investigate variances, manage partner follow-up, ensure audit-ready reporting, and improve processes using SQL, BI, and automation.

The Operations Manager at TaskUs oversees the department, ensuring KPIs are met, leading employees, and solving business problems through innovation to provide optimal customer experiences.

Lead and manage customer experience operations across omnichannel touchpoints, driving process improvements, team performance, and digital transformation to deliver CX insights and service excellence for client accounts.

Lead process optimization, automation (including GenAI), and technical projects for partner account management. Implement scalable workflows, SOPs, and dashboards, measure performance, and drive cross-functional change to improve partner content launch and account operations.

Lead and manage a KYC operations team to deliver AML monitoring, onboarding, refresh processes, quality reviews, MIS reporting, and process improvements while liaising with Compliance and senior stakeholders to ensure regulatory adherence.

The Marketing Automation & CRM Operations Manager strategizes and optimizes customer journeys, manages CRM systems, designs automated marketing campaigns, and collaborates with teams to improve lead management and reporting.

Own day-to-day operations and go-to-market for Binance Chat: manage feature rollouts, content governance, metrics, user feedback, and cross-functional coordination to improve growth, engagement, and product health.

Lead the Partner Help Desk team to manage partner deal registrations, partner agreements, portal and workflow issues. Oversee case queues, improve processes, document procedures, train and coach staff, handle escalations, collaborate cross-functionally, and provide coverage during peak periods.

Design and run a scalable, data-driven partner enablement operating model across AMER, EMEA, and APJ. Lead governance, planning cadences, QBRs/MBRs, dashboards, automation and AI-enabled workflows, cross-functional execution, escalation resolution, and continuous process improvements to increase predictability and scale.

Lead customer onboarding, support and valuer management for a property-decisioning SaaS platform in India. Build relationships with lenders and valuers, drive product adoption, run training and governance reporting, escalate and resolve issues, support marketing/BD, and use data to improve processes and customer outcomes.

Lead and coach a team of recruiters to meet account hiring goals; develop sourcing strategies, manage performance and reporting, ensure SLA adherence, forecast resourcing, maintain data integrity, and partner with CRM and senior leadership to drive client satisfaction.

Own and run on-site deployments: lead a team of 5–6 field operators, verify and reconcile camera inventory, set up captures, ensure data quality and taxonomy, handle on-the-spot issues, transfer/upload data, and submit deployment reports. Frequent travel and early starts required.

As Assistant Galley Operations Manager, oversee training and maintenance for food and beverage operations aboard cruise ships, ensuring compliance with public health standards and managing budgets and staffing effectively.

Lead India operations and projects: manage budgets, contracts, field logistics and teams, cultivate stakeholder partnerships, ensure data quality, generate insights and reports, train field teams, and support regional Operations and Data & Insights on special projects. Travel ~10–20%.

Lead payments operational functions including dispute and chargeback management, fraud investigations, payment performance monitoring, PSP and partner management, and operational support for Customer Success. Define SLAs, drive tooling and automation priorities, set operational standards, and own incident response and reporting to improve outcomes across payments, risk, fraud, and compliance.

Lead launch and scaling of a global crowdsourcing and data-collection service line. Design operating models, sourcing infrastructure, playbooks, automation, and KPIs. Own all talent/data-sourcing channels, build and engage contributor communities, manage partners and subcontractors, and deliver predictable large-scale project ramp-ups across geographies.