Associate Process Manager

Roles and Responsibilities

• Primary key POC to maintain and sustain eClerx ISO 22301 certification and related activities 

  • Provide support to oversight for the eClerx Business Continuity Management and Crisis Management program to support and maintain a strong business resiliency, preparedness and response environment across eClerx delivery centers.

  • Advise, review and support the businesses to maintain, update, validate business impact analysis (BIAs), risk management and business resiliency plans to identify critical applications/systems and develop recovery capabilities and priorities. To support facilitation and coordination of exercises and testing.

  • Support BCM lead to coordinate/suggest actions to mitigate business continuity risks associated with facilities, functions and operations to maintain the well-being of employees, protect assets, and provide continued service for clients during business disruptions

  • Assess regularly recovery capability/ solutions and reports on status to stakeholder groups 

  • Facilitate 24x7 preparedness real time response support during crisis and disruption

  • Manage activities with the functions/stakeholders that play a role in crisis management

  • Oversee the IT Disaster Recovery testing and preparedness in eClerx from BCM standpoint.

  • Coordinate BCM Program training and awareness activities across eClerx

Skills to have

• Bachelor’s degree in Computer Science or Technology or related field required (Post graduation preferred)

  • Over 4 years of corporate risk management and related experience, with at least 2 years in a Business Resiliency/ Crisis Management or comparable position. 

  • Relevant Business Continuity, Crisis Management or Risk Management certification is an added advantage.

  • Knowledge of IT disaster recovery and field experience preferred.

  • Excellent organizational and time management skills to handle multiple projects and tasks

  • Detail oriented to ensure accuracy and results focused with ability to work at strategic as well as operational/ tactical level.

  • Excellent English written and verbal communications skills to effectively interact with stakeholders at all levels. 

  • Experience in drafting/releasing advisories would be preferred

  • Demonstrated leadership skills with the ability to provide team with a clear sense of direction