Top Tech Jobs & Startup Jobs in Mumbai

Manage enterprise IT support across corporate offices and restaurant locations. Responsibilities include vendor and SLA management, infrastructure and POS support, asset lifecycle management, Microsoft and Windows administration, outage coordination, incident management, and support for restaurant openings, expansions, relocations, and rollouts. The role partners with business, procurement, finance, and restaurant teams, maintains audit readiness, and travels across West and South locations as required.

Deploys, tests, rolls out, and supports POS and billing applications across client locations. Responsibilities include functional testing, UAT coordination, troubleshooting, defect analysis, validating fixes, user support, application upgrades, documentation, incident and change tracking, and coordination with development and cross-functional teams. The role requires meeting SLAs, supporting deployments beyond regular business hours when needed, and traveling to client locations.

Manages and grows client accounts through relationship building, strategic account planning, contract negotiation, renewals, customer issue resolution, and upselling or cross-selling. Collaborates with sales, marketing, and support teams to improve client experience and revenue growth. Maintains CRM records and produces reports on sales pipelines, account health, and performance.

Manages and supports enterprise data center infrastructure, including VMware virtualization, networking, firewalls, servers, storage, backups, and monitoring. Performs troubleshooting, root cause analysis, patching, upgrades, security and change-management activities, documentation, disaster recovery exercises, and L2/L3 incident support. Coordinates with vendors, participates in maintenance and rotational on-call shifts, and helps maintain high availability, performance, and security of mission-critical systems.