Manages and grows client accounts through relationship building, strategic account planning, contract negotiation, renewals, customer issue resolution, and upselling or cross-selling. Collaborates with sales, marketing, and support teams to improve client experience and revenue growth. Maintains CRM records and produces reports on sales pipelines, account health, and performance.
We are looking for a Sales Account Manager to join our team. As a Sales Account Manager, you will be responsible for managing and growing our client accounts. You will be responsible for developing and implementing strategic account plans, negotiating contracts, and ensuring customer satisfaction.
Responsibilities:
Client Relationship Management:
- Build and maintain strong, long-term relationships
with clients to foster loyalty and satisfaction.
- Act as the primary point of contact for clients,
addressing concerns and proactively identifying solutions.
Strategic Account Planning:
- Develop and execute customized account strategies that
align with client goals and company objectives.
- Regularly assess account health and identify
opportunities for growth and optimization.
Contract Negotiation & Management:
- Lead contract discussions and ensure mutually
beneficial terms for both clients and the company.
- Manage renewals and renegotiations, ensuring
long-term, sustainable client partnerships.
Customer Satisfaction & Support:
- Address client issues or concerns promptly, ensuring
timely resolution and satisfaction.
- Gather feedback to improve service delivery and ensure
continuous client success.
Collaboration with Internal Teams:
- Work closely with sales, marketing, and customer
support teams to ensure client needs are met efficiently.
- Provide internal teams with valuable insights and
feedback to enhance client experience.
Sales & Revenue Growth:
- Identify opportunities to grow accounts through
up-selling and cross-selling.
- Develop strategies to drive account expansion and meet
sales targets.
CRM Management & Reporting:
- Maintain accurate client records and track sales
activities using CRM software.
- Generate regular reports to track performance, sales
pipeline, and account health.
Requirements
• Bachelor's degree in Business Administration or related
field
• 3+ years of experience in sales or account
management
• Effective communication and negotiation
skills
• Analytical skills to identify customer needs and
develop solutions
• Strategic account planning
experience
• Sales skills to close deals and meet
targets
• Proficiency in CRM software
Benefits
• Health insurance coverage for self, spouse and kids.
• Retirement savings plan with employer matching contributions
• Opportunities for professional development and advancement
within the organization
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