Top Tech Jobs & Startup Jobs in Mumbai

Leads enterprise marketing analytics engagements for CMO organizations, translating business priorities into measurement frameworks, attribution models, analytical roadmaps, and actionable growth insights. Oversees delivery governance, solution design, executive stakeholder management, and a distributed team spanning data engineering, modeling, BI, and automation. Partners with senior clients, manages escalations and steering committees, develops talent, and guides cloud, visualization, AI-enabled automation, and commercial analytics initiatives.

Provide real-time support to field technicians and customers for cable/telecom services. Troubleshoot Tier 1.5 technical issues, provision and audit equipment, update internal and client tools, manage and reschedule appointments, ensure SLAs and information security adherence, and communicate status and resolution to stakeholders.

The role requires managing Oracle Fusion HCM projects, implementing modules, troubleshooting, and configuring various HR systems while leading teams under minimal supervision.

Leads institutional KYC transformation initiatives by translating financial crime compliance and operational requirements into process flows, specifications, user stories, and acceptance criteria. Coordinates Compliance, Operations, Product, Technology, and AI stakeholders; identifies automation and Agentic AI opportunities; supports future-state operating models, backlog management, Agile delivery, UAT, model validation, pilots, and implementation. Requires expertise in KYC, AML, AI governance, human-in-the-loop controls, and regulated-environment risk management.

Execute software upgrades and circuit grooms on Ciena, Nokia 1830 PSS, and Infinera DWDM platforms using detailed MOPs. Perform pre/post health checks, monitor network performance, document activities in ticketing systems, troubleshoot issues, and ensure zero customer service impact during live-network maintenance windows.

Handle inbound calls from U.S. customers, provide product and pricing information, resolve questions and objections, document interactions in the CRM, and drive sales through upselling. Meet individual and team sales targets while delivering professional customer service. The role requires strong English communication, problem-solving, multitasking, basic computer skills, and flexibility for rotational shifts, including evenings, weekends, and holidays.

Drives governance and execution for multiple customer operations transformation initiatives. Responsibilities include tracking timelines, dependencies, risks, and deliverables; managing stakeholders and action items; preparing dashboards and leadership reports; coordinating distributed teams; and supporting process improvement and standardization. The role requires strong project management, analytical, communication, reporting, and dashboarding skills, along with working knowledge of Claude and GPT.

Own the strategy, roadmap, pricing, packaging, positioning, and execution of a technical contact center product. Translate client and business needs into prioritized requirements, partner with engineering on technical scope and tradeoffs, coordinate releases, analyze competitors, and support go-to-market efforts. Serve as the primary product contact for clients and senior stakeholders, presenting product strategy and business impact while managing expectations across engineering, delivery, marketing, and executive teams.

Manages end-to-end global digital marketing campaigns across email, onsite, and other channels. Develops project plans, coordinates cross-functional teams, documents requirements, manages creative development, supports segmentation, tracks milestones, and ensures campaign metrics and reporting. Advises marketing managers, coordinates legal and brand input, and oversees multiple simultaneous programs while maintaining communication and delivery processes.

Handle inbound calls from U.S. customers, provide product and service information, resolve inquiries, document interactions in a CRM, and drive sales through upselling. Meet individual and team sales targets while maintaining strong customer service in a fast-paced, rotational-shift environment.