Top Tech Jobs & Startup Jobs in Mumbai

Manages and supports cloud-hosted and locally hosted databases, primarily SQL Server. Responsibilities include database design, security, backup and recovery, environment setup, high availability, disaster recovery, performance tuning, troubleshooting, system analysis, documentation, and 24x7 support. The role creates linked servers, develops proofs of concept, handles priority ServiceNow tickets, maintains database integrity, and leads or mentors junior database administrators while coordinating with IT teams and stakeholders.

This role involves leading Voice of Consumer programs, analyzing performance metrics, generating insights, and collaborating with teams to drive customer experience improvements.

The Process Manager is responsible for optimizing operations and enhancing efficiency through technology and data analytics in a global service environment.

Lead and manage global B2C social media ad campaigns across various platforms, optimizing for performance and conversions while navigating privacy challenges.

Design, optimize, and maintain RDBMS schemas and ETL pipelines to support mission-critical Power BI dashboards. Develop efficient SQL queries, stored procedures, and performance tuning. Collaborate with BI developers for data model integration, enforce data governance, and leverage Microsoft Fabric components to improve scalability and reporting reliability.

The role involves managing HR processes, performance management, coaching, and compliance, while leading operational improvements and ensuring employee satisfaction in a business environment.

Lead product vision, roadmap, and end-to-end lifecycle for enterprise applications. Collaborate with engineering, business, and customers, prioritize backlogs, manage releases, drive adoption of SAP and LexisNexis solutions, define KPIs, and support pre-sales and stakeholder communications.

Handle inbound US customer calls to provide product information, resolve issues, and aggressively upsell. Document interactions in CRM, meet sales targets, and work rotational shifts while maintaining product knowledge and professional service.

As a Customer Care Executive, you will provide outstanding service, upsell products, and document customer interactions. Responsibilities include call handling, objection resolution, and meeting sales targets.

As an Inbound Chat Analyst, you will provide customer support via chat, address customer inquiries, and drive sales through upselling and cross-selling efforts.