Senior Process Manager

Key Responsibilities:

• Execute software upgrades on Ciena, Nokia, and Infinera optical platforms following detailed MOPs
• Perform customer circuit grooms and reconfigurations during maintenance windows
• Conduct pre- and post-activity health checks, verification, and rollback planning
• Monitor network performance and ensure zero service impact during changes
• Create and update detailed Methods of Procedure for upgrades and grooms
• Document all activities in ticketing systems and provide clear status updates
• Troubleshoot issues during activities and escalate when necessary

Required Skills & Experience:

• 3+ years hands-on experience with Ciena, Nokia 1830 PSS, and/or Infinera DWDM platforms
• Strong understanding of DWDM, OTN, and coherent optics
• Experience performing maintenance and changes in live production networks
• Ability to strictly follow procedures while working on live traffic
• Excellent English communication skills (written and verbal)
• Comfortable working US night-time hours during maintenance windows (your daytime)

Nice-to-Haves:

• Experience performing customer circuit grooms and migrations
• Optical certifications from Ciena, Nokia, or vendor-neutral programs
• Experience writing and executing MOPs for complex network changes
• Familiarity with the network management systems for these platforms

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.