Top Tech Jobs & Startup Jobs in Mumbai

The Quality Assurance Specialist monitors and evaluates back office data entry performance, prepares quality reports, conducts audits, and collaborates with various departments to address QA issues.

The Process Associate role involves data entry, requiring a minimum typing speed of 35 WPM with 95% accuracy. Candidates must be comfortable with rotational shifts and possess basic computer skills. The position is open to both freshers and experienced individuals.

The Quality Auditor will assess and ensure the quality of services through auditing practices, meet quality audit targets, and provide feedback to enhance team performance.

Lead and supervise a back-office team, manage rosters and rotational shifts, handle client communications, generate performance reports, monitor KPIs, resolve conflicts, and drive process improvements to meet SLAs and targets.

The Back Office Manager oversees team management, process optimization, quality assurance, and client relations, ensuring adherence to standards and efficiency improvements. Responsibilities include budget management, operational reporting, and cross-functional collaboration.