Supervise and coach back office staff while overseeing mailroom and data entry operations. Streamline workflows, assess workload and performance, resolve operational issues, and generate management reports. The role requires process improvement, accurate execution, strong communication, adaptability, and proficiency with data entry software and Microsoft Office.
Position: Senior Back Office Supervisor at DATAMARK, Inc.
DATAMARK, Inc. is seeking a dynamic and experienced Senior Back Office Supervisor to join our team in Datamark Mumbai. In this pivotal role, you will oversee and enhance the effectiveness of our back office operations, ensuring that our team meets organizational and client needs. As a Senior Back Office Supervisor, you will lead by example, instilling a culture of excellence among your team members while managing daily tasks efficiently.
Key Responsibilities:
- Team Leadership: Supervise, train, and coach back office staff to achieve optimal performance.
- Operational Oversight: Manage and streamline back office processes, including mailroom and data entry tasks.
- Performance Measurement: Regularly assess workload and team performance, implementing improvements to drive success.
- Problem Solving: Investigate and resolve issues as they arise to maintain workflow continuity.
- Reporting: Generate reports on operational performance for management review and strategy formulation.
Join us at DATAMARK, Inc. and play a vital role in our commitment to delivering exceptional service and support to our clients, while fostering a collaborative and productive work environment.
Requirements
Qualifications for Senior Back Office Supervisor:
- Education: High School Diploma or equivalent; Bachelor’s degree is preferred.
- Experience: Minimum of 5 years in back office operations, with at least 2 years in a supervisory role.
- Leadership Skills: Proven ability to lead and develop a diverse team.
- Communication: Exceptional verbal and written communication skills.
- Technical Skills: Proficiency in data entry software and Microsoft Office Suite (Word, Excel).
- Analytical Skills: Strong analytical and troubleshooting abilities with a focus on process improvement.
- Attention to Detail: High level of accuracy and attention to detail in all work processes.
- Flexibility: Capacity to adapt to changing priorities and work under pressure.
Benefits
Group Medical Insurance
Statutory Benefits
5 Days Working
DATAMARK, Inc. Mumbai, Maharashtra, IND Office
2nd Floor, One Tower, DIL Complex, Ghodbhunder Road, Thane, Thane West, Mumbai, Maharashtra, India, 400610
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