Jobs at DATAMARK, Inc.

Processes payroll, maintains payroll records, administers employee benefits, ensures payroll and tax compliance, responds to employee inquiries, and generates payroll-related reports. The role requires HR administrative expertise, proficiency with HRIS and payroll systems, strong Microsoft Office skills, and the ability to manage multiple priorities independently.

Manages full-cycle hourly employee recruitment, including requisitions, job postings, resume screening, interviews, candidate evaluation, offers, onboarding, background checks, and drug testing. Sources qualified candidates, attends job fairs and career events, supports monthly HR metrics presentations, and evaluates communication and cultural fit while managing multiple requisitions.

Leads large-scale BPO voice and non-voice operations, managing at least 250 employees, client relationships, service performance, budgets, workforce planning, reporting, and continuous improvement. Oversees QBRs and MBRs, escalations, attrition and shrinkage control, profitability, capacity planning, process automation, compliance, and operational strategy. The role requires substantial international BPO experience, client-facing leadership, financial management, advanced Excel and reporting capabilities, and flexibility for 24/7 shifts and US travel.

Supervises contact center representatives, ensuring service quality, productivity, and policy compliance. Trains and evaluates employees, manages schedules and staffing needs, reviews customer interactions, handles employee discipline, and prepares performance and complaint reports. The supervisor also recommends process improvements, communicates product and service updates, resolves escalated customer issues, and hires entry-level representatives.

Supervise and coach back office staff while overseeing mailroom and data entry operations. Streamline workflows, assess workload and performance, resolve operational issues, and generate management reports. The role requires process improvement, accurate execution, strong communication, adaptability, and proficiency with data entry software and Microsoft Office.

Lead full-cycle recruitment: source, interview, and onboard candidates; partner with hiring managers; develop sourcing strategies; use recruiting metrics; manage candidate experience; and mentor junior recruiters.

The Process Associate role involves data entry, requiring a minimum typing speed of 35 WPM with 95% accuracy. Candidates must be comfortable with rotational shifts and possess basic computer skills. The position is open to both freshers and experienced individuals.

The Quality Auditor will assess and ensure the quality of services through auditing practices, meet quality audit targets, and provide feedback to enhance team performance.

Lead and supervise a back-office team, manage rosters and rotational shifts, handle client communications, generate performance reports, monitor KPIs, resolve conflicts, and drive process improvements to meet SLAs and targets.

Lead design, support, and management of the company IT infrastructure and virtual environment. Install, configure, monitor, and maintain servers, virtualization (VMware/vSphere), storage, networking, security, backups, and core services. Develop documentation and standards, tune performance, troubleshoot issues, support AD/DNS/DHCP/IIS, manage SAN/NAS, VoIP/SIP systems and SolarWinds tools, mentor IT staff, participate in projects, and respond to after-hours alerts.

The Back Office Manager oversees team management, process optimization, quality assurance, and client relations, ensuring adherence to standards and efficiency improvements. Responsibilities include budget management, operational reporting, and cross-functional collaboration.

The Quality Assurance Specialist monitors and evaluates back office data entry performance, prepares quality reports, conducts audits, and collaborates with various departments to address QA issues.