Jobs at DATAMARK, Inc.

Leads regional, full-cycle talent acquisition strategy and operations across multiple sites. Manages recruiting teams, vendors, systems, compliance, analytics, training, and continuous improvement initiatives. Partners with Operations and HR to support organizational growth, improve candidate quality and new-hire retention, and ensure consistent policies and procedures. Requires extensive talent acquisition management experience, bilingual English and Spanish skills, regulatory knowledge, and regional travel.

Supervises contact center representatives, ensuring service quality, productivity, and policy compliance. Trains and evaluates employees, manages schedules and staffing needs, reviews customer interactions, handles employee discipline, and prepares performance and complaint reports. The supervisor also recommends process improvements, communicates product and service updates, resolves escalated customer issues, and hires entry-level representatives.

Supervise and coach back office staff while overseeing mailroom and data entry operations. Streamline workflows, assess workload and performance, resolve operational issues, and generate management reports. The role requires process improvement, accurate execution, strong communication, adaptability, and proficiency with data entry software and Microsoft Office.

Lead full-cycle recruitment: source, interview, and onboard candidates; partner with hiring managers; develop sourcing strategies; use recruiting metrics; manage candidate experience; and mentor junior recruiters.

The Process Associate role involves data entry, requiring a minimum typing speed of 35 WPM with 95% accuracy. Candidates must be comfortable with rotational shifts and possess basic computer skills. The position is open to both freshers and experienced individuals.

The Quality Auditor will assess and ensure the quality of services through auditing practices, meet quality audit targets, and provide feedback to enhance team performance.

Lead and supervise a back-office team, manage rosters and rotational shifts, handle client communications, generate performance reports, monitor KPIs, resolve conflicts, and drive process improvements to meet SLAs and targets.

Lead design, support, and management of the company IT infrastructure and virtual environment. Install, configure, monitor, and maintain servers, virtualization (VMware/vSphere), storage, networking, security, backups, and core services. Develop documentation and standards, tune performance, troubleshoot issues, support AD/DNS/DHCP/IIS, manage SAN/NAS, VoIP/SIP systems and SolarWinds tools, mentor IT staff, participate in projects, and respond to after-hours alerts.

The Back Office Manager oversees team management, process optimization, quality assurance, and client relations, ensuring adherence to standards and efficiency improvements. Responsibilities include budget management, operational reporting, and cross-functional collaboration.

The Quality Assurance Specialist monitors and evaluates back office data entry performance, prepares quality reports, conducts audits, and collaborates with various departments to address QA issues.