Teams at DATAMARK, Inc.

Processes payroll, maintains payroll records, administers employee benefits, ensures payroll and tax compliance, responds to employee inquiries, and generates payroll-related reports. The role requires HR administrative expertise, proficiency with HRIS and payroll systems, strong Microsoft Office skills, and the ability to manage multiple priorities independently.

Manages full-cycle hourly employee recruitment, including requisitions, job postings, resume screening, interviews, candidate evaluation, offers, onboarding, background checks, and drug testing. Sources qualified candidates, attends job fairs and career events, supports monthly HR metrics presentations, and evaluates communication and cultural fit while managing multiple requisitions.

Leads large-scale BPO voice and non-voice operations, managing at least 250 employees, client relationships, service performance, budgets, workforce planning, reporting, and continuous improvement. Oversees QBRs and MBRs, escalations, attrition and shrinkage control, profitability, capacity planning, process automation, compliance, and operational strategy. The role requires substantial international BPO experience, client-facing leadership, financial management, advanced Excel and reporting capabilities, and flexibility for 24/7 shifts and US travel.