Teams at DATAMARK, Inc.

Leads regional, full-cycle talent acquisition strategy and operations across multiple sites. Manages recruiting teams, vendors, systems, compliance, analytics, training, and continuous improvement initiatives. Partners with Operations and HR to support organizational growth, improve candidate quality and new-hire retention, and ensure consistent policies and procedures. Requires extensive talent acquisition management experience, bilingual English and Spanish skills, regulatory knowledge, and regional travel.

Supervises contact center representatives, ensuring service quality, productivity, and policy compliance. Trains and evaluates employees, manages schedules and staffing needs, reviews customer interactions, handles employee discipline, and prepares performance and complaint reports. The supervisor also recommends process improvements, communicates product and service updates, resolves escalated customer issues, and hires entry-level representatives.

Supervise and coach back office staff while overseeing mailroom and data entry operations. Streamline workflows, assess workload and performance, resolve operational issues, and generate management reports. The role requires process improvement, accurate execution, strong communication, adaptability, and proficiency with data entry software and Microsoft Office.