Top Tech Jobs & Startup Jobs in Mumbai

As a Customer Care Executive, you will provide customer service, address inquiries, and upsell products while meeting sales targets.

Engage with customers through chats to understand their needs, provide information on products, upsell services, and document interactions. Meet sales targets while maintaining product knowledge.

Provide Tier 1.5 technical support and coordination between customers and field technicians: troubleshoot service issues, update internal/client tools, provision equipment, audit and certify jobs, reschedule and confirm appointments, and ensure SLA adherence and customer satisfaction.

Manage KYC operations for clients in an investment bank, ensuring process compliance, documentation, and improvements while collaborating with diverse teams.

Act as primary customer contact for US/international clients; manage escalations and major incidents; coordinate with NOC, Network, Field Engineering and Billing; maintain CRM/ticketing records; produce post-incident reports and RCAs; monitor SLA performance and drive continuous improvement.

Execute software upgrades and circuit grooms on Ciena, Nokia 1830 PSS, and Infinera DWDM platforms using detailed MOPs. Perform pre/post health checks, monitor network performance, document activities in ticketing systems, troubleshoot issues, and ensure zero customer service impact during live-network maintenance windows.

Senior QA role combining manual and automation testing with delivery coordination. Define test strategy, create test plans, develop automation scripts and frameworks, integrate tests into CI/CD, execute functional, API, performance and regression tests, manage defect lifecycle, and coordinate SIT/UAT and releases while reporting quality metrics to stakeholders.

Provide chat-based customer support for product and service queries, troubleshoot hardware and service issues, escalate unresolved cases, meet SLAs and quality standards, document interactions, and support team development through coaching and knowledge sharing while working flexible 24x7 shifts.

eClerx seeks a Process Manager to enhance client success through innovative process management and data analytics solutions. Emphasis on optimizing operations and improving efficiency for various industries.

Responsible for managing and developing APIs as part of the process team, ensuring smooth integration and functionality.