Top Operations Manager Jobs in Mumbai

The Senior Operations Manager oversees department activities, directs campaign managers, ensures client satisfaction, manages staffing, and develops goals and procedures for operational efficiency.

The role involves leading finance projects and managing regulatory reporting across global teams, ensuring effective delivery and stakeholder management.

As a Senior Operations Manager, you will supervise P&L reporting, reconcile actual vs. estimated P&L, analyze traders' risk positions, drive process improvements, and manage team activities in a Global Markets environment.

Manage marketing projects end-to-end using Google Sheets and PM tools, coordinate cross-functional teams, oversee HubSpot-based campaigns, track timelines and KPIs, identify and remove bottlenecks, drive process improvements and automation, and deliver regular executive-facing reports and visual insights to optimize campaign performance and resource allocation.

Lead India fulfilment operations end-to-end: collections, outbound shipments, export documentation, carrier and customs relationships. Own KPIs, run SQL-driven analysis and reporting, design SOPs, implement process improvements, and manage and develop the India fulfilment team while coordinating with global hubs.

Lead and manage APAC payroll and HR operations, ensuring accurate, compliant, and timely payroll cycles. Oversee multi-country teams and third-party vendors, implement SOPs and controls, drive continuous improvement, report on SLAs/metrics, support audits, and develop staff performance and processes across the region.

Lead and scale a Billing Specialist function across service lines: manage end-to-end invoicing, WIP governance, controls/SOX compliance, stakeholder partnerships, process standardization, automation initiatives, reporting/dashboards, and a high-performing team to improve billing accuracy, turnaround, and revenue conversion.

The Manager Customer Experience Operations role focuses on providing customer support, resolving inquiries, and ensuring high customer satisfaction scores through effective communication and problem-solving in a 24/7 environment.

The Back Office Manager oversees team management, process optimization, quality assurance, and client relations, ensuring adherence to standards and efficiency improvements. Responsibilities include budget management, operational reporting, and cross-functional collaboration.

Lead global card program roadmap and launches (virtual and physical), manage issuer/processor/manufacturer relationships, integrate digital wallets (Apple/Google Pay), oversee card supply chain and vendors, negotiate commercial agreements, build SOPs and scalable operations, drive GTM with Product and Growth, and monitor performance through data-driven analysis.

Lead strategy and execution for virtual and physical card products, managing end-to-end launches, vendor and partner relationships (issuers, processors, BIN sponsors, manufacturers), wallet integrations, commercial negotiations, card production and fulfillment, and build scalable SOPs while monitoring performance and driving operational improvements.

Lead day-to-day execution of GTM revenue data programs, manage a data operations team, and ensure data quality across Salesforce and connected systems. Drive data enrichment, automation, governance, and cross-functional projects (territory planning, migrations, product launches) while reporting data quality metrics and improving tooling and processes.

Join Teleperformance as an Operations Manager to foster employee satisfaction and enhance service delivery. Drive team culture and promote diversity and inclusion in the workplace.

Own and improve operational processes for TradFi products (equities, ETFs, tokenized equities). Manage reconciliations with clearing brokers, corporate actions, clearing & settlement, break investigations, SOPs, controls, and cross-functional support for Product, Tech, Compliance, and Customer Support.

Lead the product for HighLevel's commerce operations: orders, subscriptions, transactions/ledger, inventory, taxation, coupons, gift cards, and fulfillment. Define internal accounting and public API surfaces, ensure cross-functional integration, and build composable, reliable primitives for merchant workflows and third-party accounting compatibility at scale.

Provide customer support and resolve customer queries via inbound calls. Empathize with customers, research and troubleshoot issues, identify solutions, and deliver high CSAT. Must be able to work US shifts in a 24x7 environment.