Top Operations Manager Jobs in Mumbai

Manage daily QSR shift operations, supervise and train staff, ensure service quality, hygiene, and brand standards, handle scheduling and staffing, and maintain customer experience and operational targets across assigned outlets.

Own complex enterprise SaaS deals from pricing and quote through final signature. Partner with Sales, Finance, Legal, Security, and RevOps to structure deals, manage approvals, improve quote-to-cash processes, optimize CPQ and Salesforce systems, lead UAT and tooling rollouts, analyze deal outcomes, train Sales, and maintain deal strategy documentation.

Lead and manage customer experience operations across omnichannel touchpoints, driving process improvements, team performance, and digital transformation to deliver CX insights and service excellence for client accounts.

Lead and oversee global KYC Operations team to deliver AML monitoring, governance, and regulatory reporting. Drive KYC program strategy, vendor coordination, process and technology improvements, training, project delivery, and ensure compliance with policies and regulations while managing teams and stakeholder relationships.

Lead and manage a KYC operations team to deliver AML monitoring, onboarding, refresh processes, quality reviews, MIS reporting, and process improvements while liaising with Compliance and senior stakeholders to ensure regulatory adherence.

The Marketing Automation & CRM Operations Manager strategizes and optimizes customer journeys, manages CRM systems, designs automated marketing campaigns, and collaborates with teams to improve lead management and reporting.

Design and run a scalable, data-driven partner enablement operating model across AMER, EMEA, and APJ. Lead governance, planning cadences, QBRs/MBRs, dashboards, automation and AI-enabled workflows, cross-functional execution, escalation resolution, and continuous process improvements to increase predictability and scale.

Own the full product lifecycle for operations and supply chain workflows, including installation, warehousing, inventory, procurement, and service logistics. Responsibilities include identifying workflow gaps, conducting user research, writing PRDs, defining metrics, managing roadmaps, coordinating engineering and business teams, tracking releases, and measuring product adoption and impact. The role focuses on scalable internal tools, workflow automation, data-driven problem solving, and continuous product improvement.

Own and run on-site deployments: lead a team of 5–6 field operators, verify and reconcile camera inventory, set up captures, ensure data quality and taxonomy, handle on-the-spot issues, transfer/upload data, and submit deployment reports. Frequent travel and early starts required.

As Assistant Galley Operations Manager, oversee training and maintenance for food and beverage operations aboard cruise ships, ensuring compliance with public health standards and managing budgets and staffing effectively.

Coordinate exhibition operations from planning through build-up, show days, and breakdown. Responsibilities include vendor sourcing and contract negotiation, venue coordination, logistics for transport, catering, security, housekeeping, utilities, and permissions, collaboration with event, sales, marketing, and design teams, compliance adherence, and post-show analysis for continuous improvement.

Lead end-to-end project management of valuation and regulatory deliverables for Global Valuation Group. Plan regulatory engagements, manage stakeholders, prepare submissions, track milestones, escalate and resolve issues, present to CFO leadership, drive process standardization, valuation model governance, market-data and back-testing projects, and identify/govern AI and automation opportunities with Technology partners.

Lead Mumbai GTM Technology Operations: manage a team, drive Salesforce/CRM administration, data governance, platform adoption (AdvizorPro, Marketo, ZoomInfo, Seismic), coordinate AI initiatives (ChatGPT, Agentforce, Copilot), ensure data quality with Snowflake and SQL, oversee reporting, vendor coordination, project delivery, and stakeholder engagement to improve GTM operational efficiency.

Oversee day-to-day operations across staffing and managed services, ensuring service delivery, client satisfaction, and compliance. Lead teams, optimize processes using digital platforms, coordinate with cross-functional units, manage vendor relationships, and drive continuous improvement, training, and operational reporting to meet SLAs and business objectives.

Manage and oversee day-to-day operations for staffing and managed services, ensuring service delivery, client satisfaction, workforce deployment, process improvement, compliance, and coordination across teams and locations.

Own day-to-day execution of large-scale field deployments: plan schedules, coordinate teams/vehicles/hardware, track productivity and targets, resolve real-time issues, maintain reports/dashboards, improve processes, launch new-city operations, and hire/train field staff.

Hire for Shift Manager / Operations Executive roles in QSR outlets. Manage daily shift operations, staff supervision, customer service, adherence to standards, cash handling, scheduling, and basic inventory. Requires QSR background and hotel-management skills. Multiple on-site openings across Mumbai and Thane.

Lead development and enhancement of quantitative and qualitative stress‑testing and forecasting models for Global Markets. Own regulatory inputs (CCAR, RRP), run stakeholder review/challenge sessions, ensure data and infrastructure integrity, drive process improvements, and train the team while engaging senior global finance, front office, and risk stakeholders.

Lead and manage a customer support operations team delivering omnichannel customer experiences. Oversee live chat support and troubleshooting for wireless internet products, drive CX insights, ensure high-quality engagement, and support digital transformation initiatives using AI-enabled tools and orchestration.

Lead valuation control activities for Rates/FX/Commodities: define IPV methodology and valuation adjustments, implement Python-based processes, review models and market data, challenge IPV processes, engage with front office, risk, and senior stakeholders, and drive strategic projects and team leadership across global markets.

As a Senior Operations Manager, you will supervise P&L reporting, reconcile actual vs. estimated P&L, analyze traders' risk positions, drive process improvements, and manage team activities in a Global Markets environment.

Lead India fulfilment operations end-to-end: collections, outbound shipments, export documentation, carrier and customs relationships. Own KPIs, run SQL-driven analysis and reporting, design SOPs, implement process improvements, and manage and develop the India fulfilment team while coordinating with global hubs.

The Back Office Manager oversees team management, process optimization, quality assurance, and client relations, ensuring adherence to standards and efficiency improvements. Responsibilities include budget management, operational reporting, and cross-functional collaboration.

Join Teleperformance as an Operations Manager to foster employee satisfaction and enhance service delivery. Drive team culture and promote diversity and inclusion in the workplace.