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The Solution Architect - VAS will manage system installations and integrations in global customer projects, collaborating with teams to ensure successful launches. This role involves technical expertise in telecom systems, databases, network architecture, virtualization, and public cloud technologies, alongside periodic customer engagement and travel.
The Customer Success Manager will manage client relationships, ensuring customer satisfaction and retention while identifying opportunities for growth. Responsibilities include customer lifecycle management, tracking health metrics, and collaborating with engineering on product feedback.
The Assistant Manager - Customer Success is responsible for enhancing customer engagement, managing client relationships, facilitating product usage, and identifying growth opportunities. They will work closely with clients, provide technical solutions, and collaborate with internal teams to ensure customer satisfaction and account growth.
The Technical Specialist will be responsible for installing, configuring, and implementing telecom solutions, specifically VSS and OCS systems, while ensuring integration with client networks. They will collaborate with clients to define technical requirements, support system testing, and provide ongoing support. Strong problem-solving skills and experience in telecom systems are crucial for successful project delivery.
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