Top Tech Jobs & Startup Jobs in Mumbai

Manage inbound client queries across app, chat, WhatsApp, and email; resolve or triage issues; maintain accurate CRM records; track interactions through closure; meet response SLAs; and coordinate with Product, Technology, Operations, and Product Specialists to deliver a consistent client experience.

Manage end-to-end compliance for Authorised Persons under SEBI, Exchange, and stock broker requirements. Responsibilities include onboarding, registration, monitoring, audits, regulatory reporting, surveillance, inspections, documentation, training, regulatory updates, and stakeholder coordination. The role also involves reviewing alerts, identifying compliance gaps, maintaining records and MIS, coordinating with NSE, BSE, and MCX, and ensuring AP compliance with applicable regulations.

Create visual experiences across apps, websites, social media, campaigns, and offline channels. Responsibilities include illustrations, icons, product graphics, app assets, social creatives, onboarding visuals, empty states, and reusable visual components. Collaborate with product and design teams to maintain brand consistency and simplify user journeys. The role requires strong visual storytelling, attention to detail, rapid iteration, and proficiency with Figma, Adobe Creative Suite, Rive, and video editing.

Respond to customer queries, resolve or escalate complaints, maintain product and policy knowledge, document interactions in the CRM, meet response and satisfaction metrics, collaborate with internal teams, and collect feedback to improve products and services. The role operates on rotational shifts with weekend work and requires strong communication, empathy, ownership, and problem-solving skills.

Provide production support for financial technology systems by monitoring and resolving incidents, investigating root causes, troubleshooting across the technology stack, and coordinating with engineering teams and data providers. Automate recurring support and deployment processes, analyze stability trends, prepare reports, optimize databases and queries, and participate in design reviews and operational readiness exercises.

Own end-to-end product design for investment and trading experiences, including transaction flows, dashboards, and discovery interfaces. Translate complex challenges into intuitive, scalable designs; collaborate with Product, Engineering, Research, and Business teams; evolve design systems; conduct user research and testing; mentor designers; and ensure high-quality UX, visual design, usability, and design QA across shipped products.

Manage KYC operations for complex non-individual accounts across broking and depository platforms. Oversee onboarding, account changes, closures, CKYC, KRA, FATCA/CRS due diligence, regulatory filings, audits, grievances, SOPs, and operational controls. Lead automation and process improvements with Technology and Product teams while ensuring compliance with SEBI, CDSL, and stock exchange requirements.

Responsible for administering MySQL and PostgreSQL databases, including configuration, monitoring, performance optimization, backup and recovery, replication, security, upgrades, and disaster recovery. The role also supports migrations, troubleshooting, automation, documentation, and on-call activities while collaborating with developers, DevOps, and systems teams.

Owns post-integration broker partnerships from go-live through account growth. Responsibilities include driving usage and trading volumes, resolving operational and technical issues, coordinating with internal technology teams, monitoring adoption and partnership health, conducting business reviews, managing escalations, and maintaining integration documentation. The role requires strong fintech or broking experience, API ecosystem knowledge, cross-functional communication, relationship management, and data-driven account oversight.

Conduct market, competitor, and industry research; support growth, customer acquisition, go-to-market, investing, content, and strategic initiatives; build AI-powered workflows and automations; assist founder thought leadership; and own cross-functional projects from ideation through execution.