Processes student and customer refunds, maintains accurate financial records, allocates payments and receipts, performs reconciliations, investigates discrepancies, and responds to refund enquiries. The role supports compliance with financial procedures and data protection requirements while delivering timely, accurate service to internal and external stakeholders.

Manage and assess student applications according to admissions requirements and service agreements. Communicate with students, agents, and regional teams; conduct and document interviews; maintain stakeholder relationships; and support recruitment targets. The role requires accurate recordkeeping, deadline management, problem-solving, professional communication, and guidance on course selection and visa-related processes. It also involves working independently in a fast-paced environment and traveling as required.