Processes student and customer refunds, maintains accurate financial records, allocates payments and receipts, performs reconciliations, investigates discrepancies, and responds to refund enquiries. The role supports compliance with financial procedures and data protection requirements while delivering timely, accurate service to internal and external stakeholders.
The successful candidate will provide administrative and operational support to the Finance team, ensuring the timely and accurate processing of student and customer refunds. The role is responsible for maintaining accurate financial records, allocating payments within relevant finance and student record systems, and managing refund-related enquiries in a professional and customer-focused manner. The postholder will help ensure compliance with financial procedures, support efficient transaction processing, and contribute to delivering a high-quality service to internal and external stakeholders.
Main Duties and Responsibilities
- Processing refund requests accurately and within agreed timescales.
- Maintaining accurate and up-to-date financial records and documentation, including daily reconciliations
- Allocating payments and receipts correctly and promptly within student record systems and accounting systems.
- Investigating and resolving payment and refund discrepancies.
- Responding to refund enquiries from students, customers, and internal stakeholders in a timely and professional manner.
- Ensuring compliance with financial regulations, policies, and data protection requirements.
- Supporting reconciliation activities and other routine finance tasks typical of a Finance Associate
Person Specifications
Qualifications
- Graduate or equivalent Experience and knowledge
- Customer support experience with basic finance knowledge
- Excel, emails, Payment platforms
- Experience of education sector
- Experience of Accounts Receivable or transactional finance role(s)
Skills and Abilities
- Excellent verbal and written communication skills
- Strong Excel and analytical skills
- Pro-active in reviewing and replying to emails
- Excellent attention to detail with numbers and reconciliations
- Excellent time management skills
Personal qualities
- The ability to communicate effectively with colleagues and outside organisations alike
- Self-starter, proactive mindset
- Strong organisational skills with the ability to organise and prioritise tasks
- Flexible and able to adapt to changing priorities
- Be a team player
- Excellent written and spoken English
Disclaimer
This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.
Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy.
Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.
We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.
About
Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work ©!
Oxford International Education Group Mumbai, Maharashtra, IND Office
Mumbai, India
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