Manage end-of-lease operations, including lease extensions, vehicle buybacks, surrenders, customer communications, escalations, and case closure. Lead operational teams, oversee outsourced partners, monitor SLAs, TATs, backlogs, productivity, quality, and customer satisfaction. Develop dashboards and reports, conduct governance reviews, resolve bottlenecks, and drive process improvement, automation, digitization, and operational efficiency initiatives.

Generate vehicle leasing quotations in the ALDAVAR back-office tool by accurately entering client requirements and selecting appropriate values. Track approvals for deviations from standard processes, support the Sales team, and use Microsoft Office and digital tools effectively. The role requires a graduate degree, 3–4 years of experience, communication skills in English and the local language, and is based in Mumbai.

Lead Accounts Receivable MIS: prepare daily/weekly/monthly AR reports and dashboards, track receivables and DPD, support reconciliations, drive collections analysis, manage month-/year-end receivables close, support audits, recommend MIS automation, and lead/train the AR MIS/back-office team.