Top Tech Jobs & Startup Jobs in Mumbai

Provides first-line managed network services support by monitoring client infrastructure, investigating and resolving incidents, fulfilling requests, handling ITSM tickets, performing patching and configuration changes, and escalating issues as needed. The role also supports shift handovers, knowledge management, process optimization, automation opportunities, project activities, and disaster recovery testing while maintaining strong client service.

Provides first-line managed services support across networking, cloud, security, applications, and related infrastructure. Monitors client systems, investigates and resolves low-complexity incidents, manages ITSM tickets, performs patching and configuration changes, updates knowledge articles, supports disaster recovery testing, and escalates issues when needed. The role requires strong client communication, ITIL awareness, disciplined ticket handling, and willingness to work on-site and across shifts.

Manages and expands assigned client accounts by building relationships, improving satisfaction, identifying opportunities, and driving revenue, margin, retention, and quota performance. Develops account strategies, coordinates global stakeholders and partners, manages pipelines and forecasts in Salesforce.com, addresses client issues, and translates business needs into tailored technology solutions. Requires strong sales acumen, client engagement, business development, communication, problem-solving, and stakeholder influence skills, plus a bachelor’s degree or equivalent.

Provides Level 1 managed networking services by monitoring client infrastructure, investigating and resolving incidents, fulfilling requests, performing patching and configuration changes, and escalating complex issues. The role includes ITSM ticket and chat support, shift handovers, knowledge-base updates, process optimization, automation opportunities, and occasional project or disaster recovery support. Candidates need foundational networking knowledge, client-service skills, adaptability, and a bachelor's degree in information technology, computing, or equivalent experience.

Provides Level 2 managed services support for network and cross-technology infrastructure. Monitors and resolves incidents, manages service requests and SLAs, documents changes, audits tickets, handles escalations, supports disaster recovery testing, and identifies automation opportunities. Collaborates with clients, vendors, L1 engineers, and automation teams while contributing to infrastructure projects and maintaining service quality.

Provides second-level managed services support for client IT infrastructure, with a focus on database administration. Monitors systems, investigates and resolves incidents, manages service requests within SLAs, executes approved changes, documents work, supports disaster recovery testing, handles escalations, audits tickets, and identifies automation opportunities. Collaborates with L1 engineers, automation teams, vendors, clients, and other technical groups to maintain service quality and improve operational efficiency.

Provides L2 managed services support for cross-technology IT infrastructure. Monitors systems, investigates and resolves incidents, manages tickets within SLAs, executes approved changes, supports escalations and disaster recovery testing, audits ticket quality, identifies automation opportunities, and collaborates with clients, vendors, L1 engineers, and technical teams.

Provides second-level support for client cloud infrastructure by monitoring systems, resolving incidents, managing service requests, executing approved changes and maintenance, and leading operational escalations. Performs ticket audits, trend analysis, monitoring setup, and automation identification to improve service quality and reduce workload. Collaborates with clients, automation teams, service desk staff, and L1 teams while coaching support personnel and maintaining SLA performance.

Provides first-line monitoring, troubleshooting, incident resolution, and client support for IT infrastructure across multiple technology domains. Responsibilities include handling ITSM tickets, applying patches and configuration changes, maintaining knowledge articles, supporting disaster recovery tests, escalating incidents, and ensuring SLA compliance. The role requires strong communication, disciplined ticket management, basic ITIL knowledge, and an on-site work arrangement.

Provides second-line managed services support for client networking and IT infrastructure. Monitors systems, investigates and resolves medium-complexity incidents, manages tickets and escalations, executes approved changes, supports disaster recovery, and maintains service-level commitments. The role also establishes monitoring, audits ticket quality, analyzes trends, identifies automation opportunities, and coaches service desk and Level 1 teams. Strong client communication, planning, adaptability, and technical certification in relevant networking technologies are required.