Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Key Responsibilities
- Provide L2 support for Windows Server environments, including Windows Server 2012/2016/2019/2022.
- Troubleshoot and resolve incidents related to OS performance, server availability, hardware alerts, services, and applications.
- Manage and troubleshoot Active Directory, Group Policy, DNS, DHCP, and file/print services.
- Handle user access, permissions, NTFS/share permissions, and local/domain account-related issues.
- Monitor server health, event logs, disk utilization, CPU, memory, and service availability.
- Perform patching activities, vulnerability remediation, and security updates in accordance with change-management procedures.
- Troubleshoot Windows clustering, IIS, RDP, WSUS, and basic PowerShell-related issues, as applicable.
- Support backup and restore activities and coordinate with backup/storage teams for failures.
- Investigate recurring incidents, conduct root cause analysis, and create problem tickets where required.
- Escalate unresolved or high-priority issues to L3 teams, SMEs, vendors, or Microsoft, with complete troubleshooting details.
- Create and update incident records, work notes, knowledge articles, SOPs, and technical documentation.
- Participate in shift handovers, daily operational reviews, and customer/team calls.
- Follow SLA, ITIL processes, change management, incident management, and problem management procedures.
- Coordinate with network, storage, database, security, and application teams to resolve cross-functional issues.
Required Technical Skills
- Strong knowledge of Windows Server administration and troubleshooting.
- Experience with Active Directory, DNS, DHCP, Group Policy, IIS, and file server management.
- Understanding of Windows event logs, performance monitoring, and service management.
- Basic knowledge of PowerShell scripting and automation.
- Knowledge of patch management tools such as WSUS, SCCM, or similar tools.
- Familiarity with monitoring tools such as SCOM, SolarWinds, Nagios, or similar platforms.
- Basic understanding of virtualization platforms such as VMware or Hyper-V.
- Knowledge of backup tools and restoration procedures.
- Understanding of ITIL processes and ticketing tools such as ServiceNow, Remedy, or Jira.
- Exp Required: 4.5 - 7 Yrs.
- Education Qualification: B.Tech/B.E.
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
