Jobs at NTT DATA

Leads complex security technology integrations, deployments, configurations, incident investigations, and fault management. Coordinates engineers and technicians, supports clients remotely and onsite, manages vendor escalations, contributes to solution design, and maintains technical documentation. The role requires advanced SOC, SIEM, cloud, security controls, incident response, automation, scripting, and client-support expertise, along with technical leadership, mentoring, and relevant vendor certifications.

Provides advanced L3 managed services support for Windows and cross-technology infrastructure. Responsibilities include resolving complex incidents, monitoring systems, maintaining SLAs, troubleshooting, vendor coordination, disaster recovery support, automation improvement, knowledge documentation, and mentoring L2 and junior engineers. The role also supports project delivery and continuous operational improvements while maintaining client-focused service quality.

Provides L2 managed services support for client cloud infrastructure, monitoring incidents, resolving service requests, executing approved changes, and meeting SLAs. Leads operational escalations, maintenance, ticket quality audits, trend reporting, and automation opportunities. Collaborates with automation, service desk, and L1 teams; establishes monitoring and coaches support staff. Requires Windows and Linux administration, virtualization, hardware, storage, cloud, ticketing, and managed-services experience.

Build and grow cybersecurity and IT infrastructure security solution sales by partnering with account managers, expanding existing client relationships, and developing new business. Responsibilities include identifying market opportunities, forecasting sales, meeting revenue quotas, understanding client needs, maintaining customer satisfaction, resolving issues, managing accounts, and negotiating with key stakeholders.

Designs enterprise collaboration managed-service solutions, integrating cloud services, technology architectures, SIAM, SLAs, and ITSM practices. Leads virtual expert teams, validates service designs, maps client requirements, mitigates risks, and supports transitions to delivery. Partners with sales and finance on costing, presents solutions to clients, identifies growth opportunities, and advises stakeholders on digital transformation roadmaps. Provides coaching and mentoring while ensuring solutions are innovative, secure, supportable, and commercially viable.

Provides entry-level remote security technology support, diagnosing and resolving client incidents involving firewalls, IPS, IDS, proxies, and related systems. Monitors service delivery against SLAs, investigates root causes, coordinates repairs and escalations, maintains configuration records, documents incidents, and supports preventative measures. The role requires technical support, troubleshooting, remote support, communication, and familiarity with vendor technologies such as Cisco and Microsoft, along with relevant security certifications.

Provides first-line support for client collaboration, contact centre, and voice systems. Monitors private and public cloud infrastructure, triages and resolves incidents, performs approved patching and configuration changes, and supports clients by phone or chat. The role also contributes to knowledge articles, process optimization, automation, service-level compliance, shift handovers, and positive client experiences.

Provides second-line support for client network infrastructure by monitoring systems, resolving medium-complexity incidents, managing tickets, executing approved changes, and supporting SLA compliance. The role includes escalation management, shift handovers, client communication, infrastructure monitoring, disaster recovery support, trend analysis, automation initiatives, and coaching service desk and L1 teams.

Provides second-line managed network support by monitoring infrastructure, resolving medium-complexity incidents, managing tickets and changes, supporting escalations, maintaining SLAs, improving monitoring, identifying automation opportunities, coaching L1 teams, and assisting with disaster recovery.

Provides L3 managed network services, resolving complex incidents, identifying root causes, meeting SLAs, and supporting enterprise infrastructure. Configures, tests, monitors, and troubleshoots network environments, including firewalls, routers, switches, VPNs, and ISP circuits. Creates knowledge articles, mentors junior engineers, supports automation, coordinates with vendors, delivers onsite field engineering, and contributes to projects, disaster recovery testing, and operational improvements.

Implements, configures, troubleshoots, and supports Cisco Unified Collaboration technologies across enterprise deployments. Handles installations, break/fix incidents, voice and video conferencing systems, gateways, certificates, virtualization, and Webex Calling. Resolves client issues within SLAs, escalates complex problems, supports L3/L4 engineers, maintains operational documentation, provides client presentations, and mentors junior engineers. Requires moderate collaboration engineering experience, strong Cisco platform expertise, a bachelor's degree or equivalent, and CCNP Collaboration certification.

Provides second-level managed services support for Windows and cross-technology IT infrastructure. Monitors systems, investigates and resolves incidents, manages tickets and SLAs, executes approved changes, supports disaster recovery, handles escalations, audits ticket quality, identifies automation opportunities, and collaborates with clients, vendors, and internal teams.

Provides remote Level 2 technical support for security technologies, including firewalls, IPS, IDS, and proxies. Diagnoses and resolves incidents, investigates root causes, performs maintenance, monitors SLA performance, maintains configuration records, coordinates with clients and vendors, documents resolutions, and escalates unresolved issues. Requires networking security expertise, troubleshooting ability, customer service skills, and professional certifications in technologies such as Cisco, Juniper, Check Point, Palo Alto, Fortinet, or related platforms.

Provides remote L2 technical support for security technologies, diagnosing and resolving incidents, maintaining service levels, coordinating repairs, documenting resolutions, and investigating root causes. The role monitors service delivery, maintains configuration items, applies preventative measures, collaborates with clients, vendors, and internal teams, and supports firewall, IPS, IDS, proxy, and related networking technologies.

Provides expert technical support, design, implementation, troubleshooting, maintenance, and upgrades for enterprise Cisco collaboration and voice environments. The role manages Unified Communications technologies, voice gateways, contact center platforms, conferencing solutions, certificates, virtualization, and related documentation. It engages clients, develops technical specifications and proposals, coordinates junior engineers, escalates complex issues, identifies implementation risks, and provides mentoring and best-practice guidance. The position requires extensive Cisco collaboration experience and a valid CCNP Voice or Collaboration certification.

Leads complex security technology installations, integrations, deployments, configurations, troubleshooting, and fault management. Coordinates engineers and technicians, engages clients and vendors, manages escalations, supports security incidents, contributes to solution design, and provides technical support. The role oversees security controls including SIEM, firewalls, IDS/IPS, EDR, SOAR, and related cloud security technologies while mentoring junior staff and maintaining project documentation.

Manage VMware, Hyper-V, Windows, Linux, AWS, Azure, and cloud infrastructure environments. Install, configure, patch, monitor, automate, and troubleshoot servers, virtual machines, networks, backups, and infrastructure services. Handle escalations, incidents, root-cause analysis, disaster recovery, change management, documentation, reporting, security, cost optimization, migrations, and service delivery. Support clients and design scalable, secure, highly available cloud platforms.

Monitors and maintains client security infrastructure, investigates and resolves incidents, manages tickets and SLAs, executes approved changes, supports escalations, assists L1 engineers, audits ticket quality, analyzes trends, and identifies automation opportunities.

Leads complex security technology installations, integrations, deployments, configurations, troubleshooting, and incident response. Coordinates engineers, mentors technical staff, engages clients and vendors, contributes to solution design, and manages project documentation. Requires advanced SOC, SIEM, cloud, security-control, incident-management, automation, scripting, and client-support experience, along with a degree and mandatory vendor certification.

Drive enterprise application services sales across strategic BFSI accounts in India’s West Region. Own the full sales cycle, develop CXO relationships, expand account revenue, acquire new business, and close large technology and digital transformation deals involving custom applications, Oracle, Salesforce, ServiceNow, data and analytics, and managed application services.