Jobs at NTT DATA

Provides second-level support for cross-technology IT infrastructure in a managed services environment. Monitors and resolves incidents, manages service requests within SLAs, executes approved changes, documents ticket activity, supports escalations and disaster recovery testing, audits service quality, identifies automation opportunities, and collaborates with clients, vendors, L1 engineers, and automation teams.

Provides Level 1 managed networking services by monitoring client infrastructure, investigating and resolving incidents, fulfilling requests, performing patching and configuration changes, and escalating complex issues. The role includes ITSM ticket and chat support, shift handovers, knowledge-base updates, process optimization, automation opportunities, and occasional project or disaster recovery support. Candidates need foundational networking knowledge, client-service skills, adaptability, and a bachelor's degree in information technology, computing, or equivalent experience.

Provides Level 2 managed services support for network and cross-technology infrastructure. Monitors and resolves incidents, manages service requests and SLAs, documents changes, audits tickets, handles escalations, supports disaster recovery testing, and identifies automation opportunities. Collaborates with clients, vendors, L1 engineers, and automation teams while contributing to infrastructure projects and maintaining service quality.

Provides second-level managed services support for client IT infrastructure, with a focus on database administration. Monitors systems, investigates and resolves incidents, manages service requests within SLAs, executes approved changes, documents work, supports disaster recovery testing, handles escalations, audits tickets, and identifies automation opportunities. Collaborates with L1 engineers, automation teams, vendors, clients, and other technical groups to maintain service quality and improve operational efficiency.

Provides L2 managed services support for cross-technology IT infrastructure. Monitors systems, investigates and resolves incidents, manages tickets within SLAs, executes approved changes, supports escalations and disaster recovery testing, audits ticket quality, identifies automation opportunities, and collaborates with clients, vendors, L1 engineers, and technical teams.

Provides second-level managed services support for cross-technology IT infrastructure. Monitors systems, investigates and resolves incidents, manages service requests within SLAs, executes approved changes, updates and audits tickets, supports disaster recovery testing, handles escalations, and identifies automation opportunities. The role also collaborates with clients, vendors, L1 engineers, and internal teams while contributing to projects and service improvements.

Provides second-level support for client cloud infrastructure by monitoring systems, resolving incidents, managing service requests, executing approved changes and maintenance, and leading operational escalations. Performs ticket audits, trend analysis, monitoring setup, and automation identification to improve service quality and reduce workload. Collaborates with clients, automation teams, service desk staff, and L1 teams while coaching support personnel and maintaining SLA performance.

Audits and reconciles billing data, validates transactions, prepares financial and statistical reports, processes billing files, investigates collection issues, and supports billing system implementations and enhancements. The role also improves billing controls, resolves operational errors, coordinates with stakeholders, and identifies automation and process improvement opportunities.

Provides first-line monitoring, troubleshooting, incident resolution, and client support for IT infrastructure across multiple technology domains. Responsibilities include handling ITSM tickets, applying patches and configuration changes, maintaining knowledge articles, supporting disaster recovery tests, escalating incidents, and ensuring SLA compliance. The role requires strong communication, disciplined ticket management, basic ITIL knowledge, and an on-site work arrangement.

Provides second-line managed services support for client networking and IT infrastructure. Monitors systems, investigates and resolves medium-complexity incidents, manages tickets and escalations, executes approved changes, supports disaster recovery, and maintains service-level commitments. The role also establishes monitoring, audits ticket quality, analyzes trends, identifies automation opportunities, and coaches service desk and Level 1 teams. Strong client communication, planning, adaptability, and technical certification in relevant networking technologies are required.

Provides second-line networking support by monitoring infrastructure, resolving incidents, managing tickets and approved changes, escalating issues, and supporting client operations. The role also contributes to automation, disaster recovery, trend analysis, service quality audits, monitoring setup, shift handovers, and coaching Level 1 and service desk teams.

Provides L2 managed network services for enterprise infrastructure in an on-site Mumbai role. Responsibilities include monitoring, incident resolution, Cisco ACI administration, routing and switching, network troubleshooting, root cause analysis, change management, documentation, escalation handling, automation support, and coaching L1 teams. Requires strong Cisco ACI, data center networking, and operational support expertise.

Leads and grows a cybersecurity consulting practice by setting strategy, managing consultants, advising clients on security architecture, risk, compliance, and incident response, and overseeing project delivery. Drives business development, client relationships, quality assurance, reporting, and cross-functional collaboration while mentoring teams and ensuring alignment with regulatory requirements and organizational objectives.

Design and provide pre-sales technical leadership for cloud solutions: assess existing systems, architect secure scalable cloud and hybrid deployments, define migration strategies, produce technical designs, support POC efforts, and transition solutions to delivery teams.

Provides first-line IT infrastructure support across multiple technology domains, including cloud, security, networking, applications, collaboration, systems, and storage. Monitors client environments, investigates and resolves low-complexity incidents, manages ITSM tickets, performs patching and configuration changes, updates knowledge articles, supports disaster recovery testing, and escalates issues when needed. The role also requires effective shift handovers, SLA adherence, client communication, and maintaining a positive customer experience.

Provides L3 managed services support across security, networking, cloud, and application infrastructure. Resolves complex incidents, monitors systems, meets SLAs, coordinates with vendors, supports projects and disaster recovery, identifies automation opportunities, creates knowledge articles, and mentors junior and L2 engineers. Requires strong ITIL knowledge, client focus, communication, planning, adaptability, and an IT or computing degree or equivalent experience.

Provides first-line monitoring and technical support for collaboration, contact center, voice, and VC/AV systems. Responsibilities include incident investigation, fault escalation, patching, configuration changes, client support, AV equipment installation and troubleshooting, live event support, system maintenance, documentation, vendor coordination, and process optimization. The role is on-site, requires shift flexibility, and emphasizes ITIL-based incident management, communication, and service-level compliance.

Monitor and maintain client security infrastructure in a managed services environment. Investigate and resolve incidents, requests, and escalations within SLA; manage queues, tickets, changes, approvals, and documentation. Provide L2 support to L1 engineers, coordinate with clients and internal teams, assist with maintenance and project work, audit ticket quality, analyze trends, and identify opportunities for automation and process improvement.

Provides first-line support for client collaboration, contact centre, and voice systems. Monitors private and public cloud infrastructure, triages and resolves incidents, performs approved maintenance, supports clients by phone or chat, documents knowledge, improves processes, and contributes to automation while meeting service-level agreements.

Provides L2 support for cross-technology IT infrastructure by monitoring systems, investigating and resolving incidents, managing service queues and SLAs, executing approved changes, documenting work, and handling escalations. The role supports disaster recovery testing, ticket audits, process improvements, automation identification, L1 engineers, vendors, clients, and infrastructure projects while maintaining service quality.