Jobs at NTT DATA

Provides second-level managed services support for cross-technology IT infrastructure, including monitoring, incident and request resolution, SLA management, change execution, ticket auditing, client escalations, and disaster recovery testing. The role documents technical actions, identifies automation opportunities, supports L1 engineers, coordinates with vendors and clients, and contributes to infrastructure projects while maintaining service quality.

Design and provide pre-sales technical leadership for cloud solutions: assess existing systems, architect secure scalable cloud and hybrid deployments, define migration strategies, produce technical designs, support POC efforts, and transition solutions to delivery teams.

Provides L2 support for Windows Server infrastructure, troubleshooting incidents involving operating systems, Active Directory, networking services, applications, performance, access, patching, backups, and virtualization. Performs root cause analysis, change management, documentation, monitoring, escalation, and disaster recovery support while meeting SLAs and ITIL procedures. Collaborates with infrastructure teams, supports automation, handles client escalations, and participates in rotational shifts and on-call activities.

Leads manufacturing industry client acquisition, account growth, revenue, profitability, and complex transformation pursuits. Builds trusted relationships with C-level executives, develops account strategies, cross-sells enterprise capabilities, manages pipelines and forecasts, negotiates deals, and governs transformation programs. The role requires deep manufacturing expertise, experience with global delivery teams and multi-tower technology services, substantial P&L responsibility, and travel up to 60%.

Leads client acquisition, account growth, revenue, profitability, forecasting, and complex deal pursuits across banking, financial services, and insurance accounts. Builds executive relationships, develops enterprise account strategies, cross-sells technology and consulting services, identifies expansion opportunities, and governs transformation programs. Partners with sales, consulting, delivery, architecture, cloud, security, data, AI, and infrastructure teams to deliver measurable client outcomes. Requires extensive BFSI and IT services experience, large portfolio management, executive influence, and travel up to 60%.

Provides first-line IT infrastructure support across multiple technology domains, including cloud, security, networking, applications, collaboration, systems, and storage. Monitors client environments, investigates and resolves low-complexity incidents, manages ITSM tickets, performs patching and configuration changes, updates knowledge articles, supports disaster recovery testing, and escalates issues when needed. The role also requires effective shift handovers, SLA adherence, client communication, and maintaining a positive customer experience.

Provides L3 managed services support across security, networking, cloud, and application infrastructure. Resolves complex incidents, monitors systems, meets SLAs, coordinates with vendors, supports projects and disaster recovery, identifies automation opportunities, creates knowledge articles, and mentors junior and L2 engineers. Requires strong ITIL knowledge, client focus, communication, planning, adaptability, and an IT or computing degree or equivalent experience.

Provides first-line monitoring and technical support for collaboration, contact center, voice, and VC/AV systems. Responsibilities include incident investigation, fault escalation, patching, configuration changes, client support, AV equipment installation and troubleshooting, live event support, system maintenance, documentation, vendor coordination, and process optimization. The role is on-site, requires shift flexibility, and emphasizes ITIL-based incident management, communication, and service-level compliance.

Monitor and maintain client security infrastructure in a managed services environment. Investigate and resolve incidents, requests, and escalations within SLA; manage queues, tickets, changes, approvals, and documentation. Provide L2 support to L1 engineers, coordinate with clients and internal teams, assist with maintenance and project work, audit ticket quality, analyze trends, and identify opportunities for automation and process improvement.

Provides first-line support for client collaboration, contact centre, and voice systems. Monitors private and public cloud infrastructure, triages and resolves incidents, performs approved maintenance, supports clients by phone or chat, documents knowledge, improves processes, and contributes to automation while meeting service-level agreements.

Lead client engagements to redesign workflows and operating models using agentic AI. Develop and implement AI adoption and change strategies, facilitate senior workshops, create learning and enablement programs, manage large-scale transformation delivery, and produce communications and change artifacts to drive workforce capability uplift and sustained adoption.

Provides L2 support for cross-technology IT infrastructure by monitoring systems, investigating and resolving incidents, managing service queues and SLAs, executing approved changes, documenting work, and handling escalations. The role supports disaster recovery testing, ticket audits, process improvements, automation identification, L1 engineers, vendors, clients, and infrastructure projects while maintaining service quality.

Provides first-line managed services support for client IT infrastructure, including monitoring, troubleshooting, incident resolution, ticket handling, patching, configuration changes, knowledge management, disaster recovery testing, and escalation. Supports multiple technology domains such as storage, networking, cloud, security, applications, and collaboration. Maintains service levels, performs shift handovers, and delivers client-focused technical support in an on-site environment.

Provides first-line managed services support for client IT infrastructure. Monitors systems, investigates and resolves low-complexity incidents, handles ITSM tickets and client communications, performs patching and configuration changes, maintains knowledge articles, supports projects and disaster recovery testing, and escalates issues when necessary. The role requires work across multiple technology domains while maintaining service levels, effective handovers, and a positive client experience.

Lead third-line managed services for client networks: diagnose and resolve complex incidents, ensure SLA compliance, perform root-cause analysis, create knowledge articles, mentor junior staff, interface with vendors, support onsite/field engineering, drive automation and operational improvements, and participate in projects and disaster recovery testing.

The Managed Services Cross Technology Engineer (L2) provides proactive IT service support, monitors incidents, resolves client requests, and contributes to change management processes.

Lead global compensation programs and processes, ensuring scalability, compliance, and alignment with business strategy while managing costs and enhancing employee experience.

As a Managed Services Engineer, you will handle client IT issues, monitor infrastructure, resolve incidents, and ensure smooth operations through proactive support.

As a Cross Technology Managed Services Engineer (L2), you will maintain IT infrastructure, address incidents, manage service tickets, ensure client satisfaction, and contribute to change management processes.

As a Networking Managed Services Engineer (L2), you'll ensure operational IT infrastructure by monitoring and resolving technical incidents, supporting client requests, and collaborating with internal teams.