Jobs at NTT DATA

Drive enterprise application services sales across strategic BFSI accounts in India’s West Region. Own the full sales cycle, develop CXO relationships, expand account revenue, acquire new business, and close large technology and digital transformation deals involving custom applications, Oracle, Salesforce, ServiceNow, data and analytics, and managed application services.

Drive enterprise cloud sales across AWS, Azure, and Google Cloud solutions. Generate and qualify pipeline, engage executive stakeholders, develop account strategies, shape complex opportunities, coordinate hyperscaler and internal teams, lead proposals and negotiations, and progress cloud transformation deals through closure. The role requires consultative selling, technical cloud understanding, matrix collaboration, forecasting, and partner ecosystem management.

Own and grow assigned client accounts by driving new business, expansion, renewals, retention, and satisfaction. Identify leads, manage sales pipelines and forecasts, develop trusted client relationships, coordinate vendors and internal teams, recommend solutions, and negotiate with clients. The role also requires commercial analysis, financial governance, compliance oversight, and mentoring less experienced client managers across IT services, application services, and infrastructure services.

Provides second-level support for clients’ cross-technology IT infrastructure. Monitors systems, investigates and resolves incidents, manages service requests and SLAs, executes approved changes, documents solutions, audits tickets, supports escalations and disaster recovery testing, and identifies automation opportunities. The role also collaborates with vendors, clients, L1 engineers, and internal teams while contributing to projects and maintaining service quality.

Provides fourth-line managed services support for complex, cross-technology IT infrastructure issues. Responsibilities include resolving escalated incidents, meeting SLAs, managing changes, supporting projects, optimizing data storage, implementing disaster recovery, documenting solutions, assisting other engineers, and serving as an emergency support contact. The role requires strong client communication, vendor management, process improvement, and expertise across multiple technology domains.

Provides first-line managed services support for client IT infrastructure. Monitors systems, investigates and resolves low-complexity incidents, handles service requests, performs patching and configuration changes, updates knowledge articles, supports disaster recovery testing, maintains ITSM tickets, and escalates issues when needed. Works across networking, cloud, security, applications, and collaboration domains while ensuring SLA compliance and positive client experiences.

Provides L2 support for client cloud infrastructure by monitoring queues, investigating and resolving incidents, fulfilling service requests, and meeting SLAs. Leads operational escalations, executes approved changes and maintenance, audits tickets, analyzes trends, and identifies automation opportunities. Collaborates with technical teams and clients, establishes monitoring, and coaches service desk and L1 personnel. Requires Windows and Linux administration, virtualization, hardware, storage, managed services, and ServiceNow experience.

Maintains clients’ cross-technology IT infrastructure through proactive monitoring, incident investigation, troubleshooting, ticket management, SLA compliance, change execution, and service restoration. Collaborates with L1 engineers, automation teams, vendors, third parties, and clients; handles escalations, audits ticket quality, supports disaster recovery testing, documents changes, and identifies automation opportunities. The role is on-site and requires adaptability, effective communication, and occasional extended hours.

Provides second-level managed services support for cross-technology IT infrastructure. Monitors systems, investigates and resolves incidents, manages tickets and SLAs, executes approved changes, supports disaster recovery testing, handles escalations, audits ticket quality, identifies automation opportunities, and collaborates with clients, vendors, and internal teams.

Provides second-level managed services support for cross-technology IT infrastructure. Monitors systems, investigates and resolves incidents, manages tickets and SLAs, executes approved changes, supports disaster recovery testing, handles escalations, audits ticket quality, identifies automation opportunities, and collaborates with clients, vendors, L1 engineers, and other technical teams.

Provides first-line managed network services support by monitoring client infrastructure, investigating and resolving incidents, fulfilling requests, handling ITSM tickets, performing patching and configuration changes, and escalating issues as needed. The role also supports shift handovers, knowledge management, process optimization, automation opportunities, project activities, and disaster recovery testing while maintaining strong client service.

Provides first-line managed services support across networking, cloud, security, applications, and related infrastructure. Monitors client systems, investigates and resolves low-complexity incidents, manages ITSM tickets, performs patching and configuration changes, updates knowledge articles, supports disaster recovery testing, and escalates issues when needed. The role requires strong client communication, ITIL awareness, disciplined ticket handling, and willingness to work on-site and across shifts.

Manages and expands assigned client accounts by building relationships, improving satisfaction, identifying opportunities, and driving revenue, margin, retention, and quota performance. Develops account strategies, coordinates global stakeholders and partners, manages pipelines and forecasts in Salesforce.com, addresses client issues, and translates business needs into tailored technology solutions. Requires strong sales acumen, client engagement, business development, communication, problem-solving, and stakeholder influence skills, plus a bachelor’s degree or equivalent.

Provides Level 1 managed networking services by monitoring client infrastructure, investigating and resolving incidents, fulfilling requests, performing patching and configuration changes, and escalating complex issues. The role includes ITSM ticket and chat support, shift handovers, knowledge-base updates, process optimization, automation opportunities, and occasional project or disaster recovery support. Candidates need foundational networking knowledge, client-service skills, adaptability, and a bachelor's degree in information technology, computing, or equivalent experience.

Provides Level 2 managed services support for network and cross-technology infrastructure. Monitors and resolves incidents, manages service requests and SLAs, documents changes, audits tickets, handles escalations, supports disaster recovery testing, and identifies automation opportunities. Collaborates with clients, vendors, L1 engineers, and automation teams while contributing to infrastructure projects and maintaining service quality.

Provides second-level managed services support for client IT infrastructure, with a focus on database administration. Monitors systems, investigates and resolves incidents, manages service requests within SLAs, executes approved changes, documents work, supports disaster recovery testing, handles escalations, audits tickets, and identifies automation opportunities. Collaborates with L1 engineers, automation teams, vendors, clients, and other technical groups to maintain service quality and improve operational efficiency.

Provides L2 managed services support for cross-technology IT infrastructure. Monitors systems, investigates and resolves incidents, manages tickets within SLAs, executes approved changes, supports escalations and disaster recovery testing, audits ticket quality, identifies automation opportunities, and collaborates with clients, vendors, L1 engineers, and technical teams.

Provides second-level support for client cloud infrastructure by monitoring systems, resolving incidents, managing service requests, executing approved changes and maintenance, and leading operational escalations. Performs ticket audits, trend analysis, monitoring setup, and automation identification to improve service quality and reduce workload. Collaborates with clients, automation teams, service desk staff, and L1 teams while coaching support personnel and maintaining SLA performance.

Provides first-line monitoring, troubleshooting, incident resolution, and client support for IT infrastructure across multiple technology domains. Responsibilities include handling ITSM tickets, applying patches and configuration changes, maintaining knowledge articles, supporting disaster recovery tests, escalating incidents, and ensuring SLA compliance. The role requires strong communication, disciplined ticket management, basic ITIL knowledge, and an on-site work arrangement.

Provides second-line managed services support for client networking and IT infrastructure. Monitors systems, investigates and resolves medium-complexity incidents, manages tickets and escalations, executes approved changes, supports disaster recovery, and maintains service-level commitments. The role also establishes monitoring, audits ticket quality, analyzes trends, identifies automation opportunities, and coaches service desk and Level 1 teams. Strong client communication, planning, adaptability, and technical certification in relevant networking technologies are required.