Jobs at NTT DATA

The Managed Services Cross Technology Engineer (L2) provides proactive IT service support, monitors incidents, resolves client requests, and contributes to change management processes.

Lead global compensation programs and processes, ensuring scalability, compliance, and alignment with business strategy while managing costs and enhancing employee experience.

As a Managed Services Engineer, you will handle client IT issues, monitor infrastructure, resolve incidents, and ensure smooth operations through proactive support.

The Security Remote Field Service Engineer (L1) provides remote technical support, diagnoses and resolves incidents, and maintains service level agreements, operating in an entry-level capacity.

As a Cross Technology Managed Services Engineer (L2), you will maintain IT infrastructure, address incidents, manage service tickets, ensure client satisfaction, and contribute to change management processes.

As a Technical Specialist, you will handle complex incidents in Managed Services, optimize processes, mentor junior staff, and ensure client satisfaction.

As a Networking Managed Services Engineer (L2), you'll ensure IT systems remain operational by monitoring and resolving incidents, collaborating with teams, and contributing to projects and change management processes.

As a Cross Technology Managed Services Engineer, you will maintain IT infrastructure, resolve technical incidents, support clients, and manage service quality.

Provide L1 managed network services: monitor infrastructure, investigate and resolve first-line incidents, perform patching/configuration, use ITSM processes, escalate appropriately, update knowledge articles, and support occasional projects or disaster recovery tests.

Provide L3 administration, monitoring, troubleshooting and support for Zscaler deployments (ZIA, ZPA, ZCC, Branch/Cloud Connectors). Troubleshoot access issues, implement and manage URL/SSL/firewall/data protection/app segmentation policies, coordinate with TAC/SOC and internal teams, perform root cause analysis, generate reports, implement changes during maintenance windows, and maintain documentation and compliance.

Provide first-line support and monitoring for client IT infrastructure across multiple domains (cloud, security, networking, systems). Troubleshoot and resolve standard/low-complexity incidents via phone, chat, or ITSM tickets, perform maintenance (patching/configuration), update/create knowledge articles, support disaster recovery tests, and ensure SLA adherence with clear handovers and escalations.

Provide L3 managed services support across Cloud, Security, Networking and Applications; resolve complex incidents, meet SLAs, mentor L2s, create knowledge articles, engage vendors, and drive automation and operational improvements.

The MS Engineer L3 will manage complex incidents, ensure client infrastructure is operational, mentor junior members, and improve service quality. Responsibilities include incident resolution, documentation, and vendor engagement.

As a Networking Managed Services Engineer (L2), you'll monitor and resolve technical incidents, provide client support, and optimize operational tasks while ensuring service levels are maintained.

The Senior MS Engineer - Linux provides second-line support for IT infrastructure and services, ensuring operational continuity, resolving incidents, and contributing to project work.

Provide L3 managed services for cross-technology client infrastructure (WebLogic, cloud, networking, security). Proactively resolve complex incidents, meet SLAs, mentor L2, create knowledge articles, liaise with vendors, support automation, and assist with projects and disaster recovery.

Lead client engagements to redesign workflows and operating models using agentic AI. Develop and implement AI adoption and change strategies, facilitate senior workshops, create learning and enablement programs, manage large-scale transformation delivery, and produce communications and change artifacts to drive workforce capability uplift and sustained adoption.

Lead partner and alliance marketing by developing joint strategies and multi-year plans, executing co-marketing campaigns and events, creating content and collateral, driving lead generation, using marketing automation and CRM to track engagement and ROI, analyzing campaign performance, negotiating partnership terms, and aligning initiatives with sales, product, and broader business goals.

Lead consultative sales for multi-vendor cloud managed services: identify and close managed service and outsourcing deals, collaborate with pre-sales and delivery teams, build executive relationships, drive renewals, upsells and margins, and manage pipeline and sales governance.

Lead L3 networking managed services: resolve complex incidents, root-cause analysis, mentor junior staff, create knowledge articles, liaise with vendors, perform onsite field engineering, drive automation and operational improvements, and support projects and disaster recovery tests.