Teams at NTT DATA

Leads complex security technology integrations, deployments, configurations, incident investigations, and fault management. Coordinates engineers and technicians, supports clients remotely and onsite, manages vendor escalations, contributes to solution design, and maintains technical documentation. The role requires advanced SOC, SIEM, cloud, security controls, incident response, automation, scripting, and client-support expertise, along with technical leadership, mentoring, and relevant vendor certifications.

Provides advanced L3 managed services support for Windows and cross-technology infrastructure. Responsibilities include resolving complex incidents, monitoring systems, maintaining SLAs, troubleshooting, vendor coordination, disaster recovery support, automation improvement, knowledge documentation, and mentoring L2 and junior engineers. The role also supports project delivery and continuous operational improvements while maintaining client-focused service quality.

Provides L2 managed services support for client cloud infrastructure, monitoring incidents, resolving service requests, executing approved changes, and meeting SLAs. Leads operational escalations, maintenance, ticket quality audits, trend reporting, and automation opportunities. Collaborates with automation, service desk, and L1 teams; establishes monitoring and coaches support staff. Requires Windows and Linux administration, virtualization, hardware, storage, cloud, ticketing, and managed-services experience.