Teams at NTT DATA

Provides second-level support for cross-technology IT infrastructure in a managed services environment. Monitors and resolves incidents, manages service requests within SLAs, executes approved changes, documents ticket activity, supports escalations and disaster recovery testing, audits service quality, identifies automation opportunities, and collaborates with clients, vendors, L1 engineers, and automation teams.

Provides Level 1 managed networking services by monitoring client infrastructure, investigating and resolving incidents, fulfilling requests, performing patching and configuration changes, and escalating complex issues. The role includes ITSM ticket and chat support, shift handovers, knowledge-base updates, process optimization, automation opportunities, and occasional project or disaster recovery support. Candidates need foundational networking knowledge, client-service skills, adaptability, and a bachelor's degree in information technology, computing, or equivalent experience.

Provides Level 2 managed services support for network and cross-technology infrastructure. Monitors and resolves incidents, manages service requests and SLAs, documents changes, audits tickets, handles escalations, supports disaster recovery testing, and identifies automation opportunities. Collaborates with clients, vendors, L1 engineers, and automation teams while contributing to infrastructure projects and maintaining service quality.