Teams at NTT DATA

Provide L2 cross-technology managed services: monitor, investigate, and resolve incidents; manage tickets and SLAs; execute changes and audits; support disaster recovery and automation initiatives; collaborate with teams and vendors to ensure service quality and client satisfaction.

Lead consultative sales for multi-vendor cloud managed services: identify and close managed service and outsourcing deals, collaborate with pre-sales and delivery teams, build executive relationships, drive renewals, upsells and margins, and manage pipeline and sales governance.

Lead L3 networking managed services: resolve complex incidents, root-cause analysis, mentor junior staff, create knowledge articles, liaise with vendors, perform onsite field engineering, drive automation and operational improvements, and support projects and disaster recovery tests.