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The ServiceNow Solution Architect - AI role involves leading and mentoring a team, designing and deploying AI-driven applications, managing application development, and integrating solutions into ServiceNow modules. Responsibilities include coordinating with stakeholders, troubleshooting, and ensuring adherence to technical standards.

Lead process governance and quality management for ServiceNow delivery. Define enterprise delivery processes, QMS, KPIs/SLAs, audits, and continuous improvement. Mentor teams, drive release/testing standards, collaborate with practice leads and clients to improve implementation maturity and reduce rework.

The Senior Software Engineer will lead a team in developing customizations for ServiceNow, gathering requirements, configuring applications, and implementing integrations while mentoring junior engineers.

The ServiceNow Business Analyst will document business requirements, improve processes, produce specifications, and facilitate client testing for ServiceNow implementations.

The Senior Software Engineer will mentor a team, implement customizations in ServiceNow, configure integrations, and support ITSM and custom applications.

The Senior Software Engineer will lead a team in customizing ServiceNow applications, developing integrations, and managing projects for clients, focusing on SAM Pro and ITSM.

The Proposal Leader drives strategy and governance for complex proposals, aligning solutions with client outcomes and improving win rates in ServiceNow consulting deals.