Top Tech Jobs & Startup Jobs in Mumbai

Lead customer success sales for Paytm Money, driving customer activation and conversion across onboarding and engagement funnels. Manage and coach calling teams, optimize calling processes and communication flows, monitor performance metrics and MIS, collaborate cross-functionally to remove journey bottlenecks, and recommend process improvements to boost conversions.

Lead voice-of-customer research for Paytm Money by running qualitative and quantitative studies, managing participant panels and research operations, building user personas and knowledge bases, and delivering actionable insights to product and business teams to improve acquisition, activation, retention, and reactivation.

Design and evangelize agentic AI solutions by mapping customer journeys, identifying automation opportunities, architecting LLM-driven workflows and integrations, leading POCs to production, articulating ROI, engaging stakeholders, and building repeatable playbooks to enable enterprise sales.

Lead end-to-end operations for Telecom VAS products, manage operator partnerships, coordinate cross-functional teams, monitor KPIs, ensure SLA compliance, drive process improvements, support launches and revenue initiatives, and resolve operational issues to deliver seamless service.

Partner with business leaders at Paytm Money to manage end-to-end HRBP functions: employee engagement, performance management, employee relations, talent development, organizational effectiveness, change management, and strategic HR projects. Drive stakeholder management, analyze people data for insights, and deliver business-oriented HR solutions to support high-growth objectives.

Lead and build an AI-first analytics organization for Paytm Money to drive predictive, prescriptive decisioning across acquisition, trading, retention, monetization, and personalization. Define analytics roadmap, partner with Product/Growth/Risk/Engineering, develop ML models and experimentation frameworks, enable AI adoption, design data foundations for modeling, and translate model outputs into measurable business outcomes while scaling teams and data infrastructure.

Own end-to-end marketing campaign operations and implementation logic. Monitor and track campaign performance metrics, design and run experiments, streamline processes to reduce errors and improve efficiency, and perform root-cause analyses for deviations. Collaborate with teams and apply logical reasoning and hypothesis validation to drive campaign outcomes.

Conduct voice-of-customer research for Paytm Money: manage focus groups, run qualitative and quantitative studies, coordinate research operations, build user personas and knowledge base, and deliver actionable insights and reports to product and business teams.

Handle inbound and outbound customer interactions across phone, chat, email and digital channels. Provide accurate product and policy information, troubleshoot and escalate issues, document interactions, follow up, meet KPIs/SLA targets, collaborate with internal teams, and maintain professionalism while working rotational shifts.

Own city-level user growth for Paytm: analyze market share and cohorts, identify hyperlocal growth levers, run pilots and experiments, design targeted campaigns and partnerships, coordinate with product/marketing/operations, and track KPIs to increase transacting users, frequency, and wallet share.