Handle outbound/inbound caller collections for assigned branches and products, meet collection targets, ensure legal and code-of-conduct compliance, monitor agencies and in-house collectors for fraud, address client queries, and develop repayment plans.
Job Role : Telecaller
Job Location : Goregaon, Mumbai
Education : Graduation
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer
of the mobile QR payments revolution in India, Paytm builds technologies that help small
businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and
bring them to the mainstream economy with the help of technology.
About the team:
Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role:
They will be responsible for collection targets of the assigned branches. They
will be required to meet the target of the assigned product. Follow the legal guidelines for
collection agencies & in-house collections.
Expectations/ Requirements:
1. To achieve collection targets of the Respective Branch assigned.
2. Meeting the Target on the product assigned for Collections.
3. Ensuring legal guidelines are compiled for the entire collection structure in letter and sprits.
4. Ensure that the collection agencies and In-house collectors adhere to the legal guidelines
provided by the law in force.
5. Ensure adherence to the Code of Conduct.
6. Continuously monitoring collection agencies and In-house collectors to identify fraudulent
practices and ensure that no loss is incurred due to such activities.
Superpowers/ Skills that will help you succeed in this role:
1. He or she should have more than 1 year of relevant experience in Collections role
2. Excellent Communication Skills
3. Negotiations skills - strong bias for driving results in a High performance environment
4. Strong Relationship and Leadership skills
5. Working Knowledge of Computers
6. Growth Mindset
7. Demonstrated success and achievement orientation.
8. Willingness to experiment and improve continuously
Why join us:
1. A collaborative output driven program that brings cohesiveness across businesses through
technology
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360-degree feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager
Paytm Mumbai, Maharashtra, IND Office
4th Floor, Enterprise Centre, Domestic Airport, Vile Parle East, Mumbai, Maharashtra, India, 400057
Similar Jobs
Artificial Intelligence • Big Data • Enterprise Web • Fintech • Software • Financial Services
Lead month-end and quarterly close activities across general ledger, accounts payable, accounts receivable, billing, revenue, accruals, intercompany, and reconciliations. Review financial statements, analyze variances, ensure US GAAP compliance, maintain audit-ready controls, and resolve accounting issues. Serve as an accounting subject matter expert while partnering with shared services and cross-functional teams. Drive process simplification, standardization, automation, close-cycle improvements, and financial systems transformation.
Top Skills:
Account Reconciliation (Arcs)Financial Consolidation And Close (Fccs)OracleOracle EpmSalesforceUs Gaap
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Build and maintain reliable, scalable Java and Go backend microservices for a cloud-native SaaS identity analytics product. Responsibilities include designing APIs, implementing features, writing unit and end-to-end tests, conducting code reviews, supporting AWS infrastructure, collaborating with stakeholders, leading small projects, participating in on-call support, and troubleshooting escalated system issues.
Top Skills:
Amazon EksAWSClaudeCursorGoGrafanaGraphQLJavaKafkaMicroservicesNoSQLPrometheusRedisRestSpring BootSQL
Artificial Intelligence • Big Data • Enterprise Web • Fintech • Software • Financial Services
Leads six full-stack developers building and maintaining a fintech website while owning GA4, SQL-based analytics, ETL pipelines, dashboards, data quality, and business insights. Sets technical direction, oversees architecture, performance, reliability, and security, partners with Product, UX, and Marketing, manages the website and analytics roadmap, and coaches engineers through hiring, development, and performance management.
Top Skills:
Amazon AthenaAWSDashboardsData PipelinesETLGoogle Analytics 4SQL
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
