Jobs at Paytm

Lead Paytm ad sales as a key account manager: build pipelines, create customized pitches and proposals, manage campaigns with delivery teams, monitor performance, provide product feedback, and drive cross-functional initiatives to meet business and marketing objectives.

Lead key account advertising relationships for Paytm Ads: build media pipelines and customized pitches, manage campaign delivery and optimization, collaborate cross-functionally, provide product feedback, and own key business metrics to drive advertiser performance and revenue growth.

Lead Paytm Ads sales for the FMCG/CPG segment: set and execute sales strategy, grow advertiser base, manage a high-performing team, collaborate cross-functionally, deliver forecasts and presentations, and monitor market trends to drive revenue.

Manage end-to-end setup, execution, monitoring, and optimization of advertiser campaigns across Paytm inventory. Ensure accurate tracking, perform bid and creative optimizations, troubleshoot delivery issues, produce reports and insights, coordinate with sales and product teams, and maintain operational accuracy and process improvements.

Lead customer activation and conversion for Paytm Money by managing and mentoring calling teams, optimizing calling processes and customer journeys, monitoring KPIs and MIS, collaborating cross-functionally, and driving continuous improvement in conversion and engagement.

Lead end-to-end user research for Paytm Money: design research frameworks, conduct qualitative and quantitative studies, build investor/trader personas, maintain knowledge base, mentor research team, and translate insights into product and growth recommendations across acquisition, activation, retention, and reactivation.

Lead user acquisition, engagement, and retention for SIP, ETF, and research content. Develop growth strategies and lifecycle campaigns, analyze funnels and cohorts, partner with product/UX/content teams, run multi-channel campaigns, monitor SIP MTU/ETF AUM/retention metrics, and produce performance reports with actionable recommendations.

Lead growth for algo trading and strategic partnerships; onboard and activate algo/strategy and API partners; drive derivatives trading and MTUs; build commercial models; track partner performance and revenue; coordinate launches and cross-functional integrations; provide ecosystem insights and recommendations to leadership.

Execute on-ground customer acquisition drives, coordinate with colleges/corporates/markets for permissions, maintain clear communication and reporting, own operational targets, support central team including weekends, and solve logistical barriers to ensure campaign performance.

Lead acquisition, activation, and retention for Intraday Trading and IPO products. Analyze user behavior and funnels, run A/B tests, design multi-channel growth campaigns, build dashboards with data team, monitor MTU/trading volume/IPO applications, and present performance to leadership.

Lead customer success sales for Paytm Money, driving customer activation and conversion across onboarding and engagement funnels. Manage and coach calling teams, optimize calling processes and communication flows, monitor performance metrics and MIS, collaborate cross-functionally to remove journey bottlenecks, and recommend process improvements to boost conversions.

Lead voice-of-customer research for Paytm Money by running qualitative and quantitative studies, managing participant panels and research operations, building user personas and knowledge bases, and delivering actionable insights to product and business teams to improve acquisition, activation, retention, and reactivation.

Design and evangelize agentic AI solutions by mapping customer journeys, identifying automation opportunities, architecting LLM-driven workflows and integrations, leading POCs to production, articulating ROI, engaging stakeholders, and building repeatable playbooks to enable enterprise sales.

Lead end-to-end operations for Telecom VAS products, manage operator partnerships, coordinate cross-functional teams, monitor KPIs, ensure SLA compliance, drive process improvements, support launches and revenue initiatives, and resolve operational issues to deliver seamless service.

Partner with business leaders at Paytm Money to manage end-to-end HRBP functions: employee engagement, performance management, employee relations, talent development, organizational effectiveness, change management, and strategic HR projects. Drive stakeholder management, analyze people data for insights, and deliver business-oriented HR solutions to support high-growth objectives.

Lead and build an AI-first analytics organization for Paytm Money to drive predictive, prescriptive decisioning across acquisition, trading, retention, monetization, and personalization. Define analytics roadmap, partner with Product/Growth/Risk/Engineering, develop ML models and experimentation frameworks, enable AI adoption, design data foundations for modeling, and translate model outputs into measurable business outcomes while scaling teams and data infrastructure.

Own end-to-end marketing campaign operations and implementation logic. Monitor and track campaign performance metrics, design and run experiments, streamline processes to reduce errors and improve efficiency, and perform root-cause analyses for deviations. Collaborate with teams and apply logical reasoning and hypothesis validation to drive campaign outcomes.

Conduct voice-of-customer research for Paytm Money: manage focus groups, run qualitative and quantitative studies, coordinate research operations, build user personas and knowledge base, and deliver actionable insights and reports to product and business teams.

Handle inbound and outbound customer interactions across phone, chat, email and digital channels. Provide accurate product and policy information, troubleshoot and escalate issues, document interactions, follow up, meet KPIs/SLA targets, collaborate with internal teams, and maintain professionalism while working rotational shifts.

Own city-level user growth for Paytm: analyze market share and cohorts, identify hyperlocal growth levers, run pilots and experiments, design targeted campaigns and partnerships, coordinate with product/marketing/operations, and track KPIs to increase transacting users, frequency, and wallet share.