Top Tech Jobs & Startup Jobs in Mumbai

Supports end-to-end HR business partnering, including employee onboarding, performance management, grievance resolution, investigations, policy guidance, engagement, retention, compliance, stakeholder relationships, and employee documentation. Partners with business units and managers to improve workplace relationships, productivity, morale, and supervisory effectiveness while addressing employee concerns and managing complex employee relations matters.

Leads human resource services in a BPS environment, managing HR generalist activities, teams, and employee populations of 800 or more. Oversees first- or second-level managers, employee development, performance management, team training, and work prioritization. Requires strong HR knowledge, communication, client interfacing, administrative judgment, and familiarity with IT/ITES culture. The role requires flexibility to work shifts and a postgraduate specialization in Human Resource Management.

Design, develop, and maintain Playwright-based test automation frameworks and scripts for UI and API. Execute manual functional, regression, and exploratory tests across UI, API, and database layers. Integrate automated tests into CI/CD pipelines (Azure DevOps). Participate in Agile ceremonies, analyze defects, track issues, and support continuous testing and shift-left practices to ensure quality releases.

Lead the architecture and delivery of enterprise integrations, APIs, and event-driven microservices. Establish API design and lifecycle standards, manage APIGEE solutions, implement OAuth2 security, review code, identify technical risks and performance issues, and collaborate with stakeholders and architects. Mentor developers and ensure scalable, resilient, high-quality solutions using Java, Spring Boot, REST APIs, Kafka, MongoDB, and NoSQL technologies.

Leads process excellence consulting and business transformation initiatives within customer service operations. Identifies and mentors Six Sigma and Lean projects, conducts value stream and process mapping, ensures ISO 9001 and ISO/IEC 27001 compliance, and drives continuous improvement. Promotes Six Sigma practices, mentors Green Belt trainees, recommends delivery model enhancements, and manages large-scale transformation engagements. Collaborates with cross-functional teams and provides recommendations to senior management.

Build and support DevOps capabilities using Kubernetes, AKS, Azure, Git, ARM templates, scripting, CI/CD pipelines, Azure DevOps, GitHub Actions, Ansible Tower, and Terraform. Apply container orchestration, networking, and Agile methodologies to automate and manage cloud infrastructure and software delivery.

Lead process excellence and transformation initiatives within the customer service vertical. Participate in PEx consulting assignments, identify and mentor Six Sigma and Lean projects, conduct value stream/process mapping, ensure ISO 9001/27001 compliance, promote Six Sigma culture, mentor Green Belt trainees, recommend delivery model improvements, and manage large-scale transformation engagements while collaborating with cross-functional teams and advising senior management.

Lead the development and execution of automation test scripts for API testing, create reusable frameworks, review requirements, and manage test activities.

The Test Lead - Performance will develop automation test scripts, create testing frameworks, and ensure testing activities align with project needs, including stakeholder reporting and monitoring project health.

The role involves providing customer support over voice calls, managing inquiries, troubleshooting issues, ensuring effective communication, and improving retention processes while aiming to exceed sales targets.