Top Tech Jobs & Startup Jobs in Mumbai

Lead telecom service-assurance quality and operational governance: audit technical tickets, enforce SLA/escalation/RCA/process compliance, run aged-ticket and repeat-issue audits, publish dashboards and reports, manage closed-loop feedback with Operations, and represent on client reviews. Build and automate quality and operational dashboards using Advanced Excel or BI tools and drive corrective actions.

The Senior Process Manager will oversee credit card campaign execution, ensure compliance and quality control, validate data accuracy, and collaborate with cross-functional teams to deliver effective marketing campaigns.

The Senior Process Manager will configure SCORM compliant packages, validate SCORM API communication, test and upload courses to LMS, troubleshoot compatibility issues, and provide technical support during deployment.

Serve as primary customer contact for US/international clients, manage high‑priority incidents and escalations, coordinate with NOC and engineering teams for service restoration, produce post‑incident reports/RCAs, monitor SLA performance, and follow playbooks and escalation protocols to ensure high‑quality enterprise support.

The role requires managing Oracle Fusion HCM projects, implementing modules, troubleshooting, and configuring various HR systems while leading teams under minimal supervision.

The role involves designing and implementing AI and machine learning solutions, translating business challenges into analytical frameworks, and collaborating with teams to deliver insights.

The Process Manager leads the implementation and integration of Adobe Workfront, manages projects, and aligns strategic goals with stakeholder needs, promoting user adoption through effective training and governance.

Provide Tier 2/3 support in a telecom-grade NOC: troubleshoot Ethernet/IP circuits, core routing and protocol issues (BGP, MPLS), perform hardware lifecycle interventions, run fiber and throughput tests (OTDR, RFC2544), monitor 24x7 alarms, escalate to senior teams/vendors, document RCAs, and communicate status to enterprise customers.

The Process Manager is responsible for optimizing operations, improving efficiency, and driving growth through innovative process management solutions.

The Associate Process Manager will work with various industries to optimize operations, improve efficiency, and drive growth through innovative solutions and smart automation.