Manage network infrastructure, Citrix VDI, and VPN environments across approximately 150 branches and multiple data centers, offices, and cloud systems. Supervise network and VDI engineers, support teams, and vendors; oversee incidents, escalations, SLAs, projects, contracts, licenses, and renewals. Ensure infrastructure availability, performance, security, connectivity, and operational continuity while troubleshooting complex technical issues and assessing the impact of infrastructure changes.

Provides senior technical support for GxP laboratory, production, OT, DCS, and IT infrastructure at the Patalganga site. Responsibilities include maintaining application and infrastructure servers, supporting Chromeleon, EBR, PAS-X, SAP PPM, vCenter, Hyper-V, and Fortinet environments, managing network and firewall configurations, executing workstation and server qualification, maintaining cGMP documentation and SOP compliance, resolving user and vendor issues, and training engineers.

Identify and pursue new business opportunities, conduct market research, develop strategic plans, build client relationships, generate leads, negotiate and close deals, collaborate cross-functionally, prepare proposals and report performance to senior management.