Indus Systems and Services Pvt Ltd Logo

Indus Systems and Services Pvt Ltd

Senior Technical Support Analyst

Posted 2 Hours Ago
Be an Early Applicant
In-Office
Mumbai, Maharashtra, IND
Senior level
In-Office
Mumbai, Maharashtra, IND
Senior level
Provides senior technical support for GxP laboratory, production, OT, DCS, and IT infrastructure at the Patalganga site. Responsibilities include maintaining application and infrastructure servers, supporting Chromeleon, EBR, PAS-X, SAP PPM, vCenter, Hyper-V, and Fortinet environments, managing network and firewall configurations, executing workstation and server qualification, maintaining cGMP documentation and SOP compliance, resolving user and vendor issues, and training engineers.
The summary above was generated by AI

Responsibilities

​

Handling IT-related activities at Patalganga

Overall responsibility for all GxP-related IT activities at the Patalganga location.

Implementation of standard operating procedures as per current Good Manufacturing Practice (cGMP) guidelines issued by Quality Assurance.

Maintain Chromeleon and non-Chromeleon application servers as per infrastructure policies.

Ensure implementation of and adherence to applicable SOPs.

Maintain IT documentation as per cGMP requirements.

Ensure compliance with audit observations.

Implement and review desktop policies on all respective GxP systems.

Provide technical support to vendors during new installations or IT infrastructure troubleshooting.

Evaluate user requirements and ensure adequate capacity to meet requirements on time.

Prepare, review, and execute qualification and validation documents related to Information Technology.

Impart training to engineers on cGMP and IT principles.

Coordinate with the corporate IT team for remote software and web applications.

Provide laboratory IT support and resolve IT-related issues.

Review SCOM alert mechanisms for IT infrastructure.

Coordinate with team members to troubleshoot IT-related problems.

Handle any other responsibilities or assignments allocated by the Department Head.

Provide technical support to the Unit II team.

Review OT and DCS vCenter on a daily basis.

Review the EBR application and provide support to the production team.

Provide support for OT firewall rule creation.

Provide OT network support.

Perform workstation, server, and tablet PC qualification.

Handle terminal creation, weighing balance configuration, and printer configuration in the PAS-X application.

Provide Hyper-V infrastructure support for the Wi-Fi controller in Unit II.

Configure Android tablets for the SAP PPM application.

Create and configure servers in vCenter and Hyper-V.

Handle the Fortinet Secure Remote Access Proof of Concept (POC) project.



Similar Jobs

2 Minutes Ago
Hybrid
Mumbai, Maharashtra, IND
Senior level
Senior level
Financial Services
Leads technical programs and cross-functional initiatives for Asset and Wealth Management Technology India. Responsibilities include employee engagement, communications strategy, change management, events, executive messaging, stakeholder management, process improvement, risk planning, and program governance. The role also promotes AI-assisted workflows, manages shared technology capability initiatives, and ensures quality through validation, reporting, and strategic communication.
Top Skills: Artificial IntelligenceExcelMicrosoft PowerpointMicrosoft TeamsMicrosoft WordSite Reliability Engineering (Sre)
21 Minutes Ago
In-Office
Mumbai, Maharashtra, IND
Expert/Leader
Expert/Leader
Fintech • Information Technology • Financial Services
Leads global service management and DevOps operations for business-critical workloads. Owns reliability, resilience, risk posture, SRE practices, AI-enabled monitoring, signal-driven operations, automated remediation, change-aware governance, capacity planning, disaster recovery, and auditability. Partners with engineering, architecture, and product teams to embed observability and operability into services while developing a high-performing global team.
Top Skills: AIAiopsAladdinAutomated RemediationDisaster RecoveryItsmMonitoringObservabilitySreTelemetry
41 Minutes Ago
Hybrid
Mumbai, Maharashtra, IND
Senior level
Senior level
Artificial Intelligence • Automotive • Computer Vision • Information Technology • Internet of Things • Logistics • Software
Execute risk-based IT audit engagements covering SOX ITGCs, application controls, cybersecurity, cloud, privacy, AI governance, and technology operations. Responsibilities include audit planning, risk assessments, control testing, reporting, remediation validation, SOC report reviews, third-party risk assessments, and stakeholder collaboration. The role also contributes to audit methodology improvements, automation, analytics, and governance across emerging technologies.
Top Skills: AuditboardAWSCi/CdCis ControlsCobitDevOpsIamIso 27701Iso 42001Iso/Iec 27001AzureNist Cybersecurity FrameworkPamSoc 1Soc 2 Type IiSox 404

What you need to know about the Mumbai Tech Scene

From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account