Top Tech Jobs & Startup Jobs in Mumbai

Leads UPI and RuPay business operations, including clearing, settlement, transaction monitoring, issue resolution, compliance, reporting, stakeholder management, and process improvement. Manages the operations team, ensures SLAs and regulatory adherence, coordinates technology and product changes, supports audits, analyzes payment trends, and drives initiatives improving scalability, efficiency, customer experience, and partner performance.

Manage Bank IT stakeholder relationships and own end-to-end delivery of projects and change requests. Coordinate requirements, solution design, testing, implementation, risks, and go-live activities. Monitor payment transaction issues, system performance, NPCI benchmarks, business metrics, complaints, audits, and regulatory updates. Partner with Product, Operations, Technology, and banking teams to improve operational efficiency, compliance, customer satisfaction, and account performance.

Leads cross-border remittance strategy, payment-system interoperability, API integrations, regulatory compliance, partner onboarding, governance, fraud controls, and multi-country project execution. Develops business requirements, product documentation, operating processes, testing plans, and control frameworks while coordinating Technology, Compliance, Risk, Operations, Legal, Finance, vendors, banks, fintechs, and regulators. Drives product launches, corridor optimization, revenue growth, cost reduction, customer experience improvements, and operational resilience.

Manage strategic relationships with issuing and acquiring banks to grow NPCI digital payment products and UPI. Own business targets, portfolio expansion, GTM strategies, incentive campaigns, and market-share growth. Engage senior stakeholders, oversee governance, coordinate cross-functional execution, track performance through MIS and analytics, resolve escalations, and support forecasting, compliance checks, CRM updates, and automation.

Conduct risk-based internal audits across financial, operational, compliance, and IT areas. Develop audit plans, perform walkthroughs and control testing, identify gaps and root causes, assess governance and regulatory compliance, prepare reports, communicate findings, track remediation, and provide advisory support for process improvements and system implementations.

Drive growth of the BBPS ecosystem by managing strategic fintech, payment aggregator, and enterprise partnerships. Responsibilities include onboarding partners, expanding networks, increasing transaction volumes and revenue, enabling adoption of payment solutions, co-creating products, governing partner relationships, identifying market opportunities, monitoring performance, and collaborating with Product, Banking, Operations, Compliance, and Finance teams.

Own end-to-end relationships with Cooperative Banks and Regional Rural Banks, driving account growth, performance, quality, and timely issue resolution. Support bank onboarding for NPCI products, coordinate internal and external stakeholders, and ensure regulatory, guideline, and audit compliance. Identify process gaps and lead automation and simplification initiatives using AI tools to improve efficiency, reporting, insights, presentations, and turnaround times.

Owns end-to-end social media management for NBBL and Bharat Connect, including content strategy, calendars, agency coordination, community engagement, platform growth, campaign execution, trend analysis, and KPI optimization. The role collaborates cross-functionally with marketing, product, PR, and business teams while using platform insights and AI tools to improve reach, engagement, follower growth, and content performance.

Manage relationships with corporates, fintechs, merchants, and partners; support onboarding, integrations, operational readiness, and lifecycle management. Drive UPI and RuPay adoption, develop payment strategies, execute pilots, align stakeholders, and ensure regulatory compliance. Use payment ecosystem expertise, dashboards, data storytelling, AI tools, and automation to identify opportunities and design scalable solutions.

Manage non-regulatory compliance across ISO standards, PCI frameworks, ITGC, internal audits, and payment ecosystem requirements. Maintain audit calendars, coordinate audit lifecycle activities, collect and validate evidence, track compliance status, escalate risks, and drive closure of findings. Collaborate with stakeholders and support internal and external audits while developing expertise in the NPCI ecosystem, products, and circulars.