Top Technical Support Jobs in Mumbai

As a Technical Support Engineer, you'll troubleshoot and manage software application issues on Linux systems, support CSP clients, and document technical solutions.

The Technical Support Engineer will assist customers with issues related to YugabyteDB, troubleshoot technical problems, and collaborate with other teams to meet customer needs.

Provide L1 support for LRN's proprietary SaaS: handle customer tickets, assist program administrators, manage expectations and SLAs, perform content via in-house tools, train customers, document solutions, and escalate issues as needed.

The Technical Support Engineer provides global customer support for product installation and troubleshooting, maintains the knowledge base, and collaborates with support teams and R&D.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.

Provide front-line technical support by diagnosing customer issues, reproducing bugs, reading MERN codebase, analyzing logs and AWS metrics, collaborating with engineering to fix and verify issues, and proactively monitoring system health.

Serve as the technical authority for regional sales teams and customers in spirits production. Provide training, troubleshoot production and quality issues, support pilot trials and technical projects, represent the company at industry events, and develop relationships with KOLs and industry associations.

Provide first-line technical support for a Next.js/React/Node.js/Supabase stack: reproduce and debug customer issues, implement TypeScript fixes, collaborate with product/QA/engineering, assist with patch releases, and maintain documentation and runbooks while communicating solutions to customers.

Triage, investigate, and resolve customer technical support tickets for ServiceChannel products (APIs, EasyPay, FSM, Data Direct). Communicate with customers, perform root cause analysis, escalate defects to Engineering/Product, maintain documentation and SLAs, and identify trends to reduce recurring incidents.

The role involves providing first-line support for IT infrastructure, diagnosing incidents, and ensuring service continuity for clients in multiple technology domains.

The Technical Support Engineer resolves technical issues for customers, supports integration with APIs, manages tickets, and documents solutions. They collaborate with engineering to improve products and must possess strong problem-solving, communication, and technical writing skills.

As a Technical Customer Support Engineer, you will resolve technical issues, conduct product testing, support the sales team, and manage customer projects while ensuring excellent customer service and documentation.

The Sr. Technical Support Engineer provides expert support for AspenTech's SSE solutions, delivers training, optimizes workflows, and contributes to pre-sales consultations and product improvements.

Provide Tier 1 and advanced technical support for a developer platform focused on game development and QA. Troubleshoot technical issues, analyze technical data, use CRM (Salesforce) for case management, and moderate or evaluate digital game assets. Requires high attention to detail, gaming knowledge, and adherence to QA/testing processes.

Provide technical support and troubleshooting for Zimperium's mobile threat defense product, owning customer issues through resolution, validating fixes with QA, creating JIRAs for engineering, and collaborating with product, devops, and customer success teams to maintain high customer satisfaction.