Top Technical Support Jobs in Mumbai

Provide 24x7 technical support for network services (firewalls, DNS, secure connectivity), troubleshoot production incidents, manage incident/problem/change processes, deploy and administer firewall and SASE solutions, conduct security assessments, mentor junior staff, and coordinate with OEMs and cross-functional teams for complex issue resolution.

The Technical Support Engineer will assist customers with issues related to YugabyteDB, troubleshoot technical problems, and collaborate with other teams to meet customer needs.

Provide white-glove technical support to institutional clients via phone, email, and chat; triage and resolve issues or escalate appropriately; maintain communication until resolution; develop playbooks; participate in on-call rotation and work defined AMER shift onsite in Bangalore.

Provide technical customer support across chat, email, Slack, and video; troubleshoot integrations, APIs, and cloud infrastructure; identify trends, improve documentation, and manage critical outages with engineering teams.

The Technical Support Engineer will assist global customers with product installation, troubleshooting, and support in network security, while maintaining the knowledge base.

The Technical Support Engineer provides global customer support for product installation and troubleshooting, maintains the knowledge base, and collaborates with support teams and R&D.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.

Provide front-line technical support by diagnosing customer issues, reproducing bugs, reading MERN codebase, analyzing logs and AWS metrics, collaborating with engineering to fix and verify issues, and proactively monitoring system health.

Lead a remote India-based Technical Support team for Twilio's Voice Segment Platform: manage performance, coaching, escalations, incident RCA, process improvements, hiring and workforce planning, and cross-functional collaboration to improve customer satisfaction and operational KPIs.

Serve as the technical authority for regional sales teams and customers in spirits production. Provide training, troubleshoot production and quality issues, support pilot trials and technical projects, represent the company at industry events, and develop relationships with KOLs and industry associations.

As a Senior Technical Support Engineer, you will troubleshoot technical issues for users, manage support requests, and escalate complex cases, while working with cloud platforms and improving team performance.

Operate and troubleshoot enterprise network security services (firewalls, DNS, WAN/LAN, SD‑WAN) in a 24x7 environment. Own incident resolution, coordinate with NOC and cross‑functional teams, perform root cause analysis, implement changes, engage OEMs/providers, and develop monitoring, reports, and mitigation proposals.

Serve as first contact for Loomi Platform L1 support: own end-to-end tickets, diagnose technical issues, maintain ticket hygiene and SLAs, create KB articles, participate in 24x7 on-call rotation, and escalate or hand over with clear context while communicating empathetically to customers.

Provide first-line technical support for a Next.js/React/Node.js/Supabase stack: reproduce and debug customer issues, implement TypeScript fixes, collaborate with product/QA/engineering, assist with patch releases, and maintain documentation and runbooks while communicating solutions to customers.

Triage, investigate, and resolve customer technical support tickets for ServiceChannel products (APIs, EasyPay, FSM, Data Direct). Communicate with customers, perform root cause analysis, escalate defects to Engineering/Product, maintain documentation and SLAs, and identify trends to reduce recurring incidents.

Lead and manage the support team to ensure timely resolution of customer tickets, maintain SLAs and CSAT, handle escalations, collaborate with product and engineering, drive process improvements, create documentation/self-service resources, and coach agents to improve performance.

The role involves providing first-line support for IT infrastructure, diagnosing incidents, and ensuring service continuity for clients in multiple technology domains.

Provide advanced technical support for Business Hub and Analytics Platform: troubleshoot application, system, and integration issues; analyze logs and SQL data; work with identity providers and cloud/Kubernetes/JVM environments; collaborate with development teams; improve support processes and participate in on-call rotations.

Seeking an experienced VMware L3 Support Engineer for remote support. Candidates will troubleshoot customer issues and collaborate globally in providing solutions.

First-line technical support for customers across chat/call/email: troubleshoot DNS, domains, hosting, email and CMS issues; follow up, escalate, test products, report bugs, and suggest process improvements. Role works rotational 24/7 shifts.

The candidate will manage IT infrastructure, including system administration for Windows and Linux, virtualization management, CI/CD tools, troubleshooting, and procurement processes.

As a Technical Customer Support Engineer, you will resolve technical issues, conduct product testing, support the sales team, and manage customer projects while ensuring excellent customer service and documentation.

Provide Tier 1 and advanced technical support for a developer platform focused on game development and QA. Troubleshoot technical issues, analyze technical data, use CRM (Salesforce) for case management, and moderate or evaluate digital game assets. Requires high attention to detail, gaming knowledge, and adherence to QA/testing processes.

The Sr. Technical Support Engineer provides expert support for AspenTech's SSE solutions, delivers training, optimizes workflows, and contributes to pre-sales consultations and product improvements.

The Technical Customer Support Engineer will assist customers globally through communication channels, provide technical guidance, document solutions, and collaborate with internal teams to improve customer experience.