Top Tech Jobs & Startup Jobs in Mumbai
The Senior Manager - Customer Support will oversee the technical support requests for the CleverTap platform, manage customer experience metrics, mentor a support team, and lead product feedback initiatives while building relationships with stakeholders to enhance customer satisfaction.
As a Customer Success Engineer, you will provide technical support for customers using a mobile SDK, troubleshoot technical issues, and collaborate with engineering and product teams to ensure customer satisfaction. You will be responsible for responding to customer inquiries and maintaining high customer experience standards.
As a Product Manager at CleverTap, you will lead the ideation, development, and launch of innovative products impacting platform performance, scale, and security. Collaborating with engineering teams, you will drive strategies based on market and data analysis while addressing customer needs and defining success metrics.
Senior Technical Writer responsible for updating technical documentation, working with product and engineering teams, managing multiple projects, testing & documenting APIs, participating in meetings, and contributing to internal reference documentation.
As a Senior Frontend Engineer at CleverTap, responsible for designing, building, deploying, and scaling various frontend interfaces under the CleverTap Platform. Translate UI/UX design wireframes to programming specifications, develop programs, work on Front-end SPA frameworks using Vue, and ensure bug-free code and functional requirements at scale.
Senior Automation QA Engineer responsible for ensuring bug-free product releases, defining systems and processes for bug identification, improving products and processes, maintaining test documentation, and implementing test automation practices.
The Manager - Technical Account Management will handle customer technical solutions, assist in product integration, monitor performance, troubleshoot issues, and collaborate with internal teams while maintaining customer relationships and improving product usage.
The Customer Success Manager will support CleverTap customers by driving product adoption, understanding their business needs, conducting health checks, and collaborating on marketing campaigns. This role involves educating customers, managing projects, and serving as a trusted advisor, all while ensuring customers maximize value from CleverTap’s platform.
The Manager - Product Design will lead the user experience direction for a core product, collaborating closely with product managers and engineers. Responsibilities include creating wireframes, user flows, and prototypes, conducting user research, and implementing design standards while staying updated with design trends.
As a Senior Customer Success Engineer, you will provide technical support to customers, troubleshoot technical issues across mobile apps and SDK integrations, and document solutions. You'll collaborate with engineering, product, and support teams to enhance customer satisfaction and resolution rates, and manage customer communications effectively.
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