The Customer Support Analyst is the initial contact for customers regarding inquiries, service requests, or product incidents, ensuring concerns are managed and escalated as needed. The role demands strong troubleshooting skills and effective communication with customers and internal engineers. The analyst will work in a 24/7 support environment with rotational shifts and may work weekends/holidays.

As a Senior Software Engineer specialized in Golang, you will develop connectors to ensure data exchange between Litmus Edge Products and various cloud services and IIoT devices. You will design robust APIs, implement support for various protocols, and ensure the reliability and efficiency of communications while collaborating with cross-functional teams.