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Designs, develops, and optimizes Salesforce solutions using Apex, LWC, Aura, Visualforce, SOQL, Flows, and declarative tools. Responsibilities include integrations, data migration, deployment management, unit testing, debugging, CI/CD, stakeholder consulting, training, and post-implementation support across Salesforce clouds and enterprise environments.

Supports quality assurance for Salesforce Service Cloud applications by executing functional, regression, and integration tests; maintaining automation scripts; validating Salesforce components and integrations; preparing test data; documenting defects in Jira or Copado DevOps; and collaborating with development, business analysis, and product teams in an Agile environment.

Owns the administration, security, performance, and reliability of the Microsoft Azure environment, with emphasis on Azure Virtual Desktop and FSLogix. Leads the transition from an MSP to internal operations, including knowledge transfer, documentation, runbooks, governance, monitoring, patching, automation, and continuous improvement. Administers Azure infrastructure, Entra ID, Active Directory, Intune, networking, backup, disaster recovery, and security controls while providing support to multiple locations and remote users.

Designs and maintains scalable AWS, Snowflake, and dbt data pipelines and transformation frameworks. Builds ETL/ELT workflows, dimensional models, data quality frameworks, and optimized SQL workloads for structured and semi-structured data. Responsibilities include pipeline orchestration, monitoring, troubleshooting, CI/CD, legacy ETL modernization, documentation, production support, and collaboration with technical teams. The role also contributes to architecture discussions, Agile delivery, code reviews, and mentoring junior engineers.

Develop, configure, customize, and support NICE Actimize solutions for AML, fraud detection, KYC/CDD, sanctions screening, alert management, and regulatory reporting. Responsibilities include rule and model tuning, SQL and PL/SQL development, ETL and data integration, Java extensions, production support, performance optimization, upgrades, access management, testing, deployment, and translating compliance requirements into scalable technical solutions.