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As a Technical Specialist, you will handle complex incidents in Managed Services, optimize processes, mentor junior staff, and ensure client satisfaction.

The Senior MS Engineer - Linux provides second-line support for IT infrastructure and services, ensuring operational continuity, resolving incidents, and contributing to project work.

The MS Engineer L3 will manage complex incidents, ensure client infrastructure is operational, mentor junior members, and improve service quality. Responsibilities include incident resolution, documentation, and vendor engagement.

As a Networking Managed Services Engineer (L2), you'll monitor and resolve technical incidents, provide client support, and optimize operational tasks while ensuring service levels are maintained.

Provide L3 managed services for cross-technology client infrastructure (WebLogic, cloud, networking, security). Proactively resolve complex incidents, meet SLAs, mentor L2, create knowledge articles, liaise with vendors, support automation, and assist with projects and disaster recovery.

Lead consultative sales for multi-vendor cloud managed services: identify and close managed service and outsourcing deals, collaborate with pre-sales and delivery teams, build executive relationships, drive renewals, upsells and margins, and manage pipeline and sales governance.

Provide first-line managed security support for client firewall infrastructure: monitor systems, identify and investigate incidents, perform basic troubleshooting, escalate as needed, schedule maintenance, update knowledge articles, and support process improvements and disaster recovery tasks.

Provide second-line managed security support: monitor queues, investigate and resolve incidents within SLA, perform changes and maintenance, escalate appropriately, update knowledge articles, support automation and projects, and assist disaster recovery and client escalations.

Provide second-line managed security services: monitor and maintain SIEM (Splunk), investigate and remediate incidents, perform forensics and malware analysis, tune detections, manage SOC toolsets, document incidents, and support projects and vendor coordination to meet SLAs and compliance.

Provide first-line monitoring and support for clients' firewall and security infrastructure, investigate and escalate incidents, maintain SLAs, perform maintenance scheduling, update knowledge articles, support automation and disaster recovery, and assist on projects as needed.