Manage enterprise BFSI customer relationships throughout onboarding and post-sale adoption. Drive product value, retention, churn prevention, renewals, expansion, cross-selling, business reviews, and CXO-level engagement. Translate customer needs into product feedback and relevant use cases while coordinating with internal stakeholders. Ensure operational compliance and track churn, revenue, NPS, and customer satisfaction. Support API and webhook-based integrations and use CRM and customer success platforms to scale account management.