The Client Relationship Manager is responsible for cultivating and maintaining strong partnerships with Direct-to-Patient clients in the life sciences industry. This role involves delivering exceptional customer service, implementing temperature-controlled transport solutions, and collaborating with cross-functional teams to ensure operational excellence.

The Operations Support Representative will be responsible for ensuring timely and accurate delivery of critical medical supplies and products directly to patients by providing exceptional operational support, resolving shipment issues, protecting patient confidentiality, and maintaining effective communication with all stakeholders.

The Operations Support Specialist at Cryoport, Inc. is responsible for ensuring timely and accurate delivery of critical medical supplies and products, resolving shipment issues, and maintaining effective communication with stakeholders. Key tasks include uploading orders, updating shipment statuses, generating reports, and escalating issues as needed. The role requires 3 years of experience in customer service/operations support in the transport or cold chain industry, strong analytical skills, effective communication, and good organizational abilities.