Top Tech Jobs & Startup Jobs in Mumbai

Resolves customer disputes related to invoiced shipments by investigating upstream processes, reviewing shipment history, deciding whether to accept, clarify, or reject claims, processing amendments, and communicating outcomes. The role requires accurate documentation, root-cause analysis, timely closure, strong customer focus, stakeholder coordination, analytical skills, and adherence to procedures and service targets.

Resolves customer disputes regarding invoiced ocean shipments by investigating upstream processes, reviewing shipment histories, deciding whether to accept, clarify, or reject cases, processing approved amendments, and communicating outcomes. The role identifies root causes, coordinates with stakeholders, maintains accurate documentation, and drives timely resolution within 24 hours while improving customer experience and preventing repeat disputes.

Owns catalogue master data, taxonomy, supplier onboarding, data quality, and system mappings across source-to-pay processes. Identifies and delivers automation and AI opportunities by translating business needs into requirements, testing, implementation plans, and measurable value cases. Partners with procurement, supply chain, suppliers, platform, and technology teams to improve processes, adoption, governance, and realized business benefits.

Leads a team handling cargo and marine claims, overseeing complex investigations, settlements, recoveries, documentation, service levels, reporting, and process improvement. Provides technical guidance, coaches team members, manages internal and external stakeholders, supports loss prevention, and ensures claims operations meet quality, customer, commercial, and legal requirements in a global matrix environment.

Manage logistics networks, shipment frequency, vessel spare deliveries, third-party logistics providers, customs agents, procurement alignment, fleet performance, vendor payments, stakeholder coordination, budgets, compliance, and supply chain improvement initiatives. The role requires strong supply chain knowledge, strategic thinking, communication, stakeholder management, customer focus, and the ability to manage multiple priorities in an international maritime environment.

Handle high-volume customer communications regarding ocean shipping services, provide accurate service and pricing information, resolve complaints, coordinate with internal teams, document interactions, and identify upselling opportunities. Maintain knowledge of Maersk offerings, follow call quality and SLA standards, suggest process improvements, and meet customer satisfaction, service, and sales performance targets.

Provides routine administrative and operational support within facilities management. Performs clearly defined tasks under close supervision, follows established procedures, and supports day-to-day operations with limited scope and responsibility. The role requires little or no prior functional experience and limited independent judgment.

Provides executive and general administrative support, including secretarial assistance, office administration, clerical tasks, reception, filing, and potentially event planning or facilities support. Works independently within established procedures, applies practical administrative knowledge, prioritizes tasks, and may coordinate or oversee lower-level staff. The role requires related work experience or practical knowledge gained through advanced education.

Provide legal support for Maersk's global customer contracting: draft, negotiate, and finalize complex maritime, logistics, and commercial agreements; lead regional contracting processes; advise stakeholders on risk and strategy; mentor junior lawyers; develop templates and best-practice guidance.