Top Tech Jobs & Startup Jobs in Mumbai

Own customer disputes from initial communication through resolution, targeting closure within 24 hours and reducing repeat issues. Communicate empathetically with global customers and stakeholders, apply analytical problem-solving, follow SOPs and compliance requirements, document accurately, and integrate sales and service processes to deliver positive customer outcomes.

Resolve customer disputes involving invoiced shipments by investigating upstream processes, reviewing shipment histories, making acceptance or rejection decisions, processing amendments in core systems, communicating outcomes, and documenting root causes. The role requires strong communication, customer focus, analytical problem-solving, stakeholder management, process adherence, attention to detail, and timely case closure.

Resolve Ocean freight invoice disputes accurately and within service levels, investigate root causes, coordinate with customers and stakeholders, collect rejected-dispute payments, monitor performance metrics, and support process improvements. The role requires customer-centric communication, financial accuracy, stakeholder management, ocean shipping knowledge, and familiarity with ERP or CRM systems.

Resolves Ocean freight invoice disputes, investigates root causes, drives corrective actions, supports collections on rejected disputes, monitors resolution performance, and improves dispute-management processes. The role requires collaboration with customers and internal stakeholders, accurate financial case handling, SLA adherence, reporting, and strong customer communication.

Lead OPEX capability building across Global Service Centres by embedding Lean and Six Sigma practices, A3 problem solving, visual management, Kaizen and VSM. Design and deliver training, coach CI practitioners, build internal faculty, strengthen daily management and governance, and link capability deployment to real business KPI gaps and enterprise priorities to sustain end-to-end value stream improvements.

Manage end-to-end supply chain activities, including procurement, inventory, logistics, distribution, demand planning, vendor negotiations, shipment tracking, and disruption resolution. Analyze performance metrics, improve processes, ensure compliance, prepare operational reports, and collaborate with finance, sales, suppliers, warehouses, manufacturers, and transportation providers.

Manages end-to-end shipment processes and customer experiences for small and midsized essential-services customers. Owns customer issues, coordinates with internal stakeholders to resolve them promptly, and ensures compliance with company procedures throughout the logistics process. The role supports global operations and requires collaboration across teams in an international environment.

Handle high-volume customer calls, emails, and inquiries about Maersk services. Provide accurate information, resolve complaints, coordinate with sales and logistics teams, record interactions in a cloud telephony system, and maintain service knowledge. Identify upselling opportunities, suggest process improvements, follow quality and SLA standards, and meet customer satisfaction, call-handling, and sales targets.

Execute and review indirect tax returns, workpapers, reconciliations, payments, and compliance reporting for India-based entities. Manage tax data, filing evidence, workflow timelines, aging balances, audits, and stakeholder information requests. Support process improvements, controls, finance transformation, tax projects, and research into international indirect tax law while ensuring accurate, timely, and audit-ready delivery.

Supports day-to-day customer experience operations, including customer channels, case management, onboarding, relationship management, contracts, and disputes. Handles customer queries, maintains accurate records, resolves routine issues, escalates complex matters, coordinates with internal stakeholders, and follows established processes to ensure accurate, compliant, and timely service delivery. The role also contributes to process improvements and administrative, technical, and operational activities.