Top Tech Jobs & Startup Jobs in Mumbai

Supports ocean customer experience operations, including customer channels, case management, onboarding, relationship management, contracts, disputes, and query resolution. Maintains accurate records, follows standardized procedures, resolves routine issues, escalates complex matters, coordinates with internal stakeholders, and contributes to process improvements while ensuring quality, compliance, and timely service delivery.

Supports day-to-day customer experience operations, including channel and case management, onboarding, relationship management, contracts, disputes, and customer inquiries. Maintains accurate records, resolves routine issues, escalates complex matters, coordinates with internal stakeholders, follows standardized processes, and contributes to process improvements while ensuring service quality, compliance, and timely delivery.

Leads deployment and governance of operational excellence strategies, tools, and performance management routines. Coaches leaders and frontline teams in Lean, structured problem solving, standard work, and continuous improvement. Program manages improvement initiatives, tracks benefits, addresses capability gaps, and partners with stakeholders to embed accountability and data-driven decision-making across logistics and supply chain operations.

Manage end-to-end supply chain dispute resolution by investigating shipment and transaction histories, analyzing revenue and cost discrepancies, reconciling records, processing SAP amendments, and coordinating with customers and internal teams. Determine dispute outcomes, manage purchase order and financial adjustments, document root causes, implement corrective actions, monitor KPIs, and ensure compliance with controls, SOPs, and quality standards.

Manages end-to-end supply chain dispute resolution by investigating shipment and transaction histories, analyzing revenue and cost discrepancies, evaluating claims, coordinating with customers and internal stakeholders, processing system and purchase order amendments, performing reconciliations, and implementing corrective actions. Maintains accurate documentation, follows controls and SOPs, monitors KPIs, and owns disputes through timely closure.

Leads Maersk’s regional claims department across cargo, freight, trucking, customs, warehousing, and air transport. Establishes claims protocols, settlement authorities, exposure levels, databases, performance metrics, and audit processes. Manages escalations, stakeholder relationships, legal counsel interactions, and claims reduction initiatives. Advises leadership on claims trends, liability, litigation impacts, and operational best practices while supervising two senior associates.

Manage potential sales of products and services against forecasted quotas, support sales strategy and processes, and identify and negotiate business development opportunities. The role involves administrative and operational support, independent judgment within defined guidelines, customer and partner engagement, and escalation of complex issues. Strong oral and written communication skills are required.

Designs and deploys AI, Generative AI, intelligent automation, and process intelligence solutions to automate business processes and improve operational efficiency. Identifies automation opportunities, integrates AI with enterprise systems, analyzes processes using process mining, and delivers scalable, secure solutions. Collaborates across functions to translate business needs into measurable outcomes, while potentially leading workstreams, mentoring colleagues, shaping automation roadmaps, and supporting organizational AI transformation.

Administer, architect, integrate, and optimize ARIS environments supporting enterprise process management and governance. Develop scripts, reports, macros, APIs, integrations, and automated quality controls. Manage repositories, standards, upgrades, performance, security, and system configurations across environments. Advise stakeholders, troubleshoot complex technical issues, mentor junior resources, document best practices, and drive continuous improvement through process mining, workflow automation, and digital transformation initiatives.

Manage end-to-end customer supply chain operations for assigned accounts, serving as the primary contact for service matters, shipment coordination, escalations, performance reporting, billing accuracy, compliance, and process improvement. Coordinate with internal teams, warehouses, carriers, customs brokers, vendors, and customers across ocean, air, road, and warehousing operations. Monitor delivery, cost, service, and customer satisfaction KPIs while supporting digital adoption and continuous improvement.