Manage and grow a portfolio of customers by developing relationships, identifying and pursuing sales opportunities, negotiating rates and contracts, conducting business reviews, coordinating with operations, resolving escalations, and implementing sales strategies and IT tools to increase revenue and profitability.

Serve as single point of contact for assigned key accounts in logistics. Build relationships, run regular business reviews, manage SLAs and escalations, drive account growth and cross-selling, support onboarding and operational performance, maintain EDI/KPI reporting and CRM records (Salesforce), collaborate with global teams, and participate in contract negotiations to improve profitability and service quality.