Top Tech Jobs & Startup Jobs in Mumbai

Provides L1/L2 support for enterprise voice and contact center platforms, including Genesys, Aspect, Avaya, Asterisk, and Poly devices. Monitors and resolves voice network incidents, administers configurations and user provisioning, troubleshoots SIP, PRI, VoIP, routing, dial plans, and voice quality issues, and coordinates with telecom providers. Supports incident, problem, and change management, documentation, infrastructure upgrades, migrations, and 24x5 shift coverage.

Support asset services and tax platforms in a global financial operations environment. Responsibilities include Level 2/3 production support, SQL and Python automation, trade-lifecycle troubleshooting, reconciliation, system enhancements, integrations, vendor coordination, root-cause analysis, and process improvement. The role requires knowledge of asset servicing, corporate actions, tax services, custody models, post-trade operations, database systems, DevOps, cloud environments, and microservices architecture.

Design, build, deploy, and scale production-grade enterprise AI solutions for customers. Develop generative and agentic AI applications, RAG workflows, APIs, microservices, and orchestration frameworks using modern AI platforms. Collaborate with product, engineering, data science, and DevOps teams, lead customer workshops and proofs of concept, optimize AI systems for performance and cost, and recommend emerging technologies.

Manage a 40-person operations team through Team Leads, ensuring SLA and KPI performance, quality, productivity, turnaround time, and customer experience. Maintain SOPs, review customer interactions and profiles for process improvements, prepare MIS reports and dashboards, manage stakeholders and escalations, and coach teams to achieve operational targets. The role supports Canadian business hours and involves KYC-related processes.

Manage the end-to-end new-hire onboarding process, deliver training, coordinate with HR and cross-functional stakeholders, support new joiners, maintain compliance documentation, track completion in Excel and HR systems, and improve onboarding processes through feedback and reporting.

Handles client queries and resolves issues through email within defined SLAs. Supports daily financial market operations, prepares volume and analytics reports, coordinates across teams and time zones, maintains process accuracy, and contributes to quality reviews, controls, process improvements, and operational efficiency. The role requires developing expertise in exchange-traded derivatives and financial markets while delivering strong client service.

Provides technical leadership and support for network management systems, routers, switches, connectivity links, and monitoring tools. Diagnoses and resolves network outages, maintains configurations and backups, deploys software upgrades, manages tickets, coordinates field service and parts, executes approved maintenance procedures, and supports root-cause analysis, process improvement, and automation.

Handle inbound calls from U.S. customers, provide product and service information, resolve questions, identify purchasing needs, and drive sales through upselling. Responsibilities include addressing objections, documenting interactions in a CRM, meeting individual and team sales targets, maintaining product knowledge, and delivering professional customer service during rotational shifts.

Design end-to-end web experiences, including user flows, wireframes, layouts, interactions, and prototypes. Apply UX, UI, accessibility, responsive design, and design-system principles while collaborating with product, engineering, brand, and other stakeholders. Use Figma, product data, usability feedback, and testing insights to improve designs. Prepare engineering handoffs, participate in reviews, and deliver quality work within Agile sprint timelines.

Analyze business and customer datasets, identify trends and performance drivers, and develop dashboards and reports using Power BI or Tableau. Translate requirements into KPIs and analytical solutions, perform ad-hoc and root-cause analysis, validate data quality, and communicate actionable insights. Collaborate with business, technology, and data teams while documenting analytical methodologies and reporting logic.