Screens and evaluates leads, conducts outbound cold calls, updates CRM and contact data, communicates course offerings, schedules follow-ups, and identifies sales opportunities. The role builds rapport with prospects, maintains accurate records, cleans cold data, coordinates with sales and marketing teams, and provides feedback on lead quality and engagement trends.

Coordinate academic operations across the learner lifecycle, including assessments, milestones, records, course launches, certificates, and learner support. Monitor progression, engagement, data integrity, and operational metrics; produce reports and dashboards; resolve stakeholder dependencies; ensure compliance with academic policies and privacy requirements; and contribute to process improvements, automation, and system enhancements.