Top Tech Jobs & Startup Jobs in Mumbai

Supports talent acquisition by administering recruitment programs, screening and filing applications, coordinating interviews, managing background checks and drug tests, maintaining ATS and HRIS records, preparing new-hire packets, administering applicant tests, arranging candidate travel, and providing general recruiting support.

Assists with recruitment program administration, resume screening, interviews, candidate sourcing, hiring recommendations, compensation negotiations, and background checks. Maintains accurate ATS and HRIS records, ensures recruiting compliance, develops knowledge of job requirements, and represents the company professionally. Requires banking-sector recruiting experience, strong communication, organization, confidentiality, attention to detail, and Microsoft Office proficiency.

Supervise call center associates, monitor attendance and performance, provide coaching, manage corrective actions, and ensure customer service KPIs and financial expectations are met. Lead team meetings, communicate expectations, handle escalated calls, organize team activities, and promote company values while maintaining compliance with policies and procedures.

Lead the end-to-end accounts payable process for the Amherst FAO operation. Manage productivity, turnaround time, quality, SLAs, reconciliations, client reporting, team performance, coaching, and process improvement. Communicate deliverable updates, resolve client queries, and support documentation. The role requires flexibility to work from the Mumbai office or home during the 4:00 PM to 1:30 AM night shift.

Supervise a call center operations team supporting AML and certification-related processes. Responsibilities include managing daily operations, monitoring service levels and KPIs, coaching employees, handling escalations, ensuring compliance, conducting quality reviews, preparing reports, and implementing performance improvements. The role requires managing a blended-process team in a 24/7 night-shift environment while maintaining operational efficiency, customer experience, and governance standards.

Handle inbound/outbound customer and technical support via phone, email, chat or web; resolve routine and complex product/service issues; meet KPIs; document interactions in call-tracking systems; escalate as needed; offer additional products/services; participate in customer satisfaction and performance improvement activities; rotate shifts as required.

Provide inbound/outbound customer service and technical support via calls, email, or chat. Resolve routine and complex product/service issues, document interactions in tracking systems, escalate when needed, promote additional products, and participate in quality and satisfaction improvement activities. May include content moderation of sensitive material for some roles.

Sources, screens, interviews, and recommends candidates for client staffing needs. The recruiter administers recruitment programs, conducts background and reference checks, maintains accurate ATS and HRIS records, supports compensation discussions, and ensures compliant, consistent hiring practices. The role requires multilingual communication in English, Polish, and French, Italian, or Spanish, strong organization, confidentiality, and hybrid work from an office in Katowice, Szczecin, or Lublin.

Leads Team Leaders and oversees operational performance, client service-level agreements, financial targets, reporting, staffing, employee development, and client relationships. The role manages performance, resolves employee issues, coordinates with support functions, implements improvement plans, and participates in client business reviews to maintain service quality and achieve operational goals.

Supervises call center associates, monitors attendance and performance, coaches team members, manages corrective actions, ensures customer service KPIs and financial targets are met, handles escalated calls, communicates expectations, conducts team meetings, and promotes organizational values. The role requires mandatory team leadership experience, C1/C2 German, English proficiency, strong communication, coaching ability, and schedule flexibility.