Top Tech Jobs & Startup Jobs in Mumbai

Lead .NET development teams, define architecture and solutions, manage end-to-end project delivery, mentor developers, run Agile ceremonies, ensure quality/security, and liaise with stakeholders to translate business needs into technical solutions.

Handle inbound US customer calls to provide information, resolve issues, and upsell products and services. Log interactions in CRM, meet sales targets, and work rotational shifts while maintaining product knowledge and professional communication.

Act as primary customer contact for US and international clients; manage high‑priority incidents and escalations; coordinate with NOC, Network Operations, Field Engineering, Billing and support teams; lead major incident management and customer communications; create accurate case notes, post‑incident reports and RCAs; monitor SLA performance and escalation trends; follow playbooks and escalation protocols to restore service and drive continuous improvement.

Provide field activity support and operational governance for telecom work authorizations: handle technician/contractor calls, validate identities, verify and approve work orders per SOPs, log transactions in ACME or equivalent systems, maintain audit trails, and resolve standard operational queries while adhering to security and compliance standards.

Lead and mentor L1 operations specialists in a 24x7 telecom environment. Monitor queue health, enforce schedules, handle escalations, approve exceptions, coordinate with field/engineering teams, perform risk assessments and audits, support onboarding, and drive AI/automation transformation and operational insights.

Client-facing role to design, build, and deploy production-grade Generative and Agentic AI solutions. Responsibilities include architecting LLM-based applications, RAG pipelines, agent orchestration, integrating enterprise systems, optimizing for latency/accuracy/cost, building APIs/microservices, and leading PoCs, deployments, and customer workshops.

The Senior Process Manager will oversee credit card campaign execution, ensure compliance and quality control, validate data accuracy, and collaborate with cross-functional teams to deliver effective marketing campaigns.

The Associate Program Manager will develop master project plans, manage cross-functional teams, and create segmentation plans for marketing campaigns while ensuring timely communication and reporting of results.

The Senior Process Manager will configure SCORM compliant packages, validate SCORM API communication, test and upload courses to LMS, troubleshoot compatibility issues, and provide technical support during deployment.

Manage treasury functions including fund planning, cash and liquidity management, derivatives and hedge operations, banking relationships, compliance with RBI guidelines, process audits, and process improvements to optimize safety, liquidity, returns and operational efficiency.